Kelly Blackwell

The team support for resolving my service issue was good but if Danielle is supposed to be the leader of this dept, she gave no support, urgency, accountability, professionalism or leadership effort to reso but if Danielle is supposed to be the leader of this dept, she gave no support, urgency, accountability, professionalism or leadership effort to resolve my experience. It took me 5 visits to get my service right. More

by WHOEPPNER Verified Customer Verified Customer

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I recently purchased a vehicle from Stivers Ford in Birmingham. Prior to my arrival we negotiated the deal, agreed to numbers so I sent the salesperson everything that they needed (Licence, ins, credit Birmingham. Prior to my arrival we negotiated the deal, agreed to numbers so I sent the salesperson everything that they needed (Licence, ins, credit info) to have the deal ready when I arrived within 20 minutes of them opening the doors. I was 4 hours away from home and needed to be back for child care reasons. Salesperson knew this and I figured 1.5 hours to be on the safe side. I was told that they would look at my trade, id sign a few forms, and id be in and out. I came out of the finance office 2 hours later and the vehicle wasn't even clean or fueled up. I had to wait even longer and meet the sales guy at the gas station to fill up. In text and Email at least twice I told them I didn't want be sent to ANY banks besides Ford Credit. Keep in mind the deal was approved before I left Florida. As I waited for the finance manager, he was in his office submitting my credit information to no less than 5 other banks. I have "Hard Inquiries" from banks I specifically asked not to be sent to. This is a violation of my personal information. I am trying to grow my score to refi my home, this will absolutely set me back. I have been selling Fords since 2005, I know the business and the games...... Needless to say I was late getting home.. That is when I opened my Idenity protect and saw the hard and unauthorized inquries. The GM reached out, placed some blame due to lack of communication and that was that. I wish I could rate my experience less than 1 star. I have filed complaints with Ford Credit and Ford Motor Company. I look forward to receiving the survey from Ford Motor Company, I may type in all caps. Protect your personal information when you walk in those doors, because they don't. Much Love More

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I’m happy with the deal I got on my trade in and the vehicle I bought. I shopped state wide and your dealership by far was the best. vehicle I bought. I shopped state wide and your dealership by far was the best. More

by MADDUXW Verified Customer Verified Customer

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The was a good job. the do what I asked the most for what they wanted the do what I asked the most for what they wanted More

by KIMBERLEYCUSTOM6 Verified Customer Verified Customer

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This was clearly the best buying experience I’ve had. Everyone was nice very accommodating the facility was nice just a great experience Everyone was nice very accommodating the facility was nice just a great experience More

by JEFFSCOT Verified Customer Verified Customer

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The service dept was welcoming, knowledgeable and Curteous thank you for such a wonderful experience Curteous thank you for such a wonderful experience More

by Susans44 Verified Customer Verified Customer

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Blake was awesome to work with to get me into my super clean Focus ST. Hoping I'll be able to work with him again once he finds me a gently used RS! Thanks Blake clean Focus ST. Hoping I'll be able to work with him again once he finds me a gently used RS! Thanks Blake More

by PHOLMDAHL Verified Customer Verified Customer

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Ethan was great to deal with! He deserves a raise! Traveled from out of state and the process was as seamless as possible! Very informative in the use of the vehicle! He deserves a raise! Traveled from out of state and the process was as seamless as possible! Very informative in the use of the vehicle! More

by Gettings Verified Customer Verified Customer

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Excellent dealership! It was a pleasure to deal with them. This dealership has the best prices around on a new ford. It was a pleasure to deal with them. This dealership has the best prices around on a new ford. More

by GROBINSON96 Verified Customer Verified Customer

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We had a very pleasant experience at stivers ford and with eathan and all of the crew involved with eathan and all of the crew involved More

by LEVIROBINSON.CAMO Verified Customer Verified Customer

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