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Kelly Blackwell

Overview Reviews (28) Inventory (924)

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Kelly Blackwell

Kelly Blackwell | Page 3

GSM

Stivers Ford of Birmingham

500 Palisades Blvd
Birmingham, AL 35209

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4.4

28 Reviews

Overview Reviews (28) Inventory (924)

Dealership Experience

1 yr, 9 mos

Industry Experience

31 yrs, 1 mo

Languages Spoken

English

4.4

28 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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28 Reviews of Kelly Blackwell

March 03, 2025

Dealership Rating

Employee Rating

Best service I have ever had buying a vehicle would recommend to everyone i know great experience recommend to everyone i know great experience More

by KELLYHERRING1

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cody Banks, Richard Bisso, Ethan Armistead , Avery Blackall, Xavier Brantley, Justin Cheatwood, Greg Cooks, Bob Haines, Krysta Winston

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February 11, 2025

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Employee Rating

Just an absolutely horrible buying experience. Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was Run away fast! After agreeing on a price and committing to purchasing a vehicle, the vehicle was sold to another person while the business office was running our credit check and preparing documents to sign. This is terrible way to do business and earn trust. I've asked for a manager to call and explain how this happens and no one will call back. If you have ANY hesitation about the trustworthiness of this business, go with your gut. They cannot be trusted. Carter, sales associate was very apologetic, but no manager will call me back. Run away fast, there are certainly better companies to work with! More

by Hoosier

Recommend Dealer

Other Employees Tagged: Carter Wynn

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Feb 11, 2025 -

Stivers Ford of Birmingham responded

Mr. Pease - thank you for taking my call. As I told you on the call we had you looking at the vehicle remotely and another guest here in the showroom at the same time. They went into the business office to sign paperwork on it with a different sales person. I am very sorry that this happened. Unfortunately it does happen from time to time that we have multiple customers looking at the same vehicle at the same time. I appreciate you listening to me and talking through this situation. I know the end result is the same but I feel like our conversation helped in understanding how things happened. As I told you our reputation means a lot to us and we would never do anything intentionally to upset one of our guests. If I can assist you with anything in the future please reach out to me personally. Kelly Blackwell, general sales manager, kblackwell@stiversonline.com 205-941-6070 ext. 4021

Feb 11, 2025 -

Stivers Ford of Birmingham responded

Mr. Pease - When you sent your email requesting a call in the morning, I replied within 5 minutes asking you you were asking Carter, your salesperson, or myself to give you a call and asked you how early I could call you. I never received a response. Carter then reached out to you that evening when he noticed that the vehicle you were looking to purchase was driving out of the dealership because it was sold by another salesperson. Again I am sorry that this happened, it doesn't happen every day. As I explained to you that pre-owned vehicles are 1 of 1 and none are the same. It is a shame that this happened. Kelly Blackwell

Feb 11, 2025 -

Hoosier responded

I sent an email directly to Kelly asking him to, "call me first thing in the morning". He didn't. He did call after I posted a negative review. He admitted that as Sales Manager, he didn't know what vehicles his staff had sold or were working on selling. He said another customer was in the office for 4 hours working on a similar deal with another salesperson...and he didn't know. If "multiple customers are looking at the same vehicle at the same time"...and it happens from "time-to-time" they should fix the issue of agreeing to sell the same vehicle to two or more customers. In the communication business, we communicate. In the car business, they apparently like to be surprised and bewildered! I can't imagine their daily fun.

January 20, 2025

Dealership Rating

Employee Rating

MY EXPERIENCE WAS GREAT! AS SOON AS I PULLED MY CAR IN THE SHOP, THEY CAME OUT RIGHT THEN TO CHECK ON ME. I WAS IN AND OUT IN NO TIME. ALSO, THE WAAITING ROOM IS EXTREMLY NIC AS SOON AS I PULLED MY CAR IN THE SHOP, THEY CAME OUT RIGHT THEN TO CHECK ON ME. I WAS IN AND OUT IN NO TIME. ALSO, THE WAAITING ROOM IS EXTREMLY NICE. More

by LEIGHANNE.MCGUIRE

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Asher Shurafa, Cody Banks, Richard Bisso , Avery Blackall, Jonathan Jordan, Jackson Willis

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January 16, 2025

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Employee Rating

Great team with a great experience. Blake was awesome. Couldn’t be happier with my purchase. Blake was awesome. Couldn’t be happier with my purchase. More

by KSHEHEE93

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Colton Stein , Blake Lawson

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December 29, 2024

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Employee Rating

Everyone worked as a team and Blake went above and beyond to help me purchased my bronco. to help me purchased my bronco. More

by SETOU1974

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Carlos Brown, Justin Cheatwood, Blake Lawson

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December 23, 2024

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Employee Rating

They were very helpful and nice. I have recommended them to many people. Will definitely go back I have recommended them to many people. Will definitely go back More

by AVERYKELLY06

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Cody Banks, Richard Bisso , Avery Blackall, Xavier Brantley, Carlos Brown, Justin Cheatwood, Greg Cooks, Bob Haines, Blake "Bo" Okeefe

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December 07, 2024

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Employee Rating

Great job from Quick Lane for fixing my tires! I stay in Atlanta and I was traveling to Memphis! I stay in Atlanta and I was traveling to Memphis! More

by RKEYSJR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Taylor Davis , Luke

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Dec 07, 2024 -

Stivers Ford of Birmingham responded

Thank you for taking the time to let us know about your experience with our service department. We appreciate your business.

December 06, 2024

Dealership Rating

Employee Rating

Mr.Kelly Blackwell General Sales Manager, Ms. Autumn Houser and Mr. Cody Banks did an amazing job putting us in our new Ford Explorer... Couldn't have ask for better service ... I highly recommend Sti Houser and Mr. Cody Banks did an amazing job putting us in our new Ford Explorer... Couldn't have ask for better service ... I highly recommend Stiver Ford in Birmingham... Great people !!! More

by CINDYLE9NARD

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Justin Cheatwood, Autumn Houser

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