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Mick Schott
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632 Reviews
632 Reviews
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632 Reviews of Mick Schott
February 05, 2025
Highly impressed with the customer service of this service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose service department. Kacy was very knowledgeable and understood my concerns. Was able to pull up my service history. Gave two suggestions to diagnose issue. Technician found other issues I was not aware of that I thought my home dealership should have caught since I just had the tires rotated the first part of January this year. Kacy was busy with another client so Mick asked if he could help. Answered all my questions, didn't make me feel like a "dumb" female which I REALLY appreciated. Gave his suggestions and I had my rear brakes replaced. Highly recommend this service center. I only use dealerships for my cars so that I know Toyota parts are used and I trust them. More
by Bearsnme2
Other Employees Tagged: Sam Heidel, Kasey Boysaw
February 03, 2025
I would give them negative amounts of stars if it were possible. The service manager Mick was a rude arrogant know it all self righteous jerk and after his attempt to gaslight me I had my car towed to To possible. The service manager Mick was a rude arrogant know it all self righteous jerk and after his attempt to gaslight me I had my car towed to Toyota of Dallas where I was treated in the polite professional and courteous manner by the service manager Gary Davidson that was not exhibited by Mick. Everything was easy peasy and I was kept well informed about the status of progress consistently by Gary..... the exact opposite of the way Mick was towards me if I could give Rockwall a negative amount of stars I would and I would definitely give Dallas 1001 stars..... More
by TLEEBRIGGS
Verified CustomerOther Employees Tagged: Kawa
February 01, 2025
Service is always great. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. Everyone was helpful and informative. Maintenance department and parts department have always been courteous. Ready to assist with any problem. More
by valakablack41
Other Employees Tagged: Lonnie Wade, Sam Heidel, Kasey Boysaw
January 30, 2025
We have always had a great experience with Toyota of Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 Rockwall and make the service manager was really good and working with us since we had to have a Rent-A-Car while the paint was redone on my RAV4 More
by ddebbie537
Other Employees Tagged: Sam Heidel, Kasey Boysaw
January 29, 2025
The service was great. They were very quick with my car. I appreciated the call to schedule my follow up. They were very quick with my car. I appreciated the call to schedule my follow up. More
by veronica_araiza15
Other Employees Tagged: Sam Heidel, Kasey Boysaw
January 24, 2025
I brought my Lexus into the dealership for service. They were so quick and very professional and detailed. They also gave me a ride back to work which I really appreciated. They were so quick and very professional and detailed. They also gave me a ride back to work which I really appreciated. More
by whitev
January 21, 2025
The Service Dept installed a new side mirror on my Lexus. I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job I am so glad I did. I brought in a "dinged, scratched, and marked up" door with a dangling side mirror that was knocked off. They did a great job installing including cleaning up the exterior of the car door. Looked brand new. Thank you. More
by mariemao2004
Other Employees Tagged: Sam Heidel, Kasey Boysaw , Everyone is pleasant and easy to work with. They go the extra mile.
January 20, 2025
Everyone is professional and courteous! When I bring my car in for service, they work fast so I can get out and get on with my day. Love dealing with Toyota of Rockwall! When I bring my car in for service, they work fast so I can get out and get on with my day. Love dealing with Toyota of Rockwall! More
by SHERMOORE726
Other Employees Tagged: Sam Heidel, Kasey Boysaw
January 17, 2025
After having a terrible experience at a different toyota dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. dealership, i bought my last two vehicles from Toyota of Rockwall. Much better experience. More
by CHSHAW66
Other Employees Tagged: Lonnie Wade, Sam Heidel, Kasey Boysaw
January 17, 2025
Great Service! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! 100% recommend Toyota of Rockwall TX We have had amazing experiences the times!! More
by marioeliz122
Other Employees Tagged: Lonnie Wade, Russell Morgan, Sam Heidel, Kasey Boysaw, ERNESTO MUNOZ, KEVIN PERKINS, ALEJANDRO PADILLA
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