Very clean and orderly.
Worked with a nice salesman. They needed to offer some free foid.
Worked with a nice salesman. They needed to offer some free foid.
More
by ROSEANN
Verified Customer
Verified Customer
Kept at dealership for 8 hours, made to feel forced to
sign contract to hold the car being repaired. Sexual harassment onsite
sign contract to hold the car being repaired. Sexual harassment onsite
More
by Diana
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2024 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, Diana, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Mike in financing was amazing.
Thank you for all of Peter's help as well.
Thank you for all of Peter's help as well.
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by BRIEGRIESBACH
Verified Customer
Verified Customer
Nov 18, 2024 -
Volkswagen of Salem responded
Brie, We are very happy to hear that Mike and Peter provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Everyone was nice and helpful with the process of buying
a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal.
a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal.
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by VERNANFILOFIEFF
Verified Customer
Verified Customer
Nov 11, 2024 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Great people service was great friendly prompt service
great location clean place would come again
great location clean place would come again
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by REDSOCK6969
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Volkswagen of Salem responded
Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Kaulin was able to make the deal happen and get us in to
a great new to us car! Thanks so much for all of your help and staying late to make sure we were all taken care of!
a great new to us car! Thanks so much for all of your help and staying late to make sure we were all taken care of!
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by THOMAS.J.PETERSON1988
Verified Customer
Verified Customer
Other Employees Tagged:
Kaulin (unsure of his last name)
Oct 27, 2024 -
Volkswagen of Salem responded
Thomas, thank you so much for choosing Volkswagen of Salem! Please let us know if we can be of any more assistance.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
The dealership had our car more than we did in the first
2 weeks that we owned our car.
2 weeks that we owned our car.
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by JAE.SERRANO
Verified Customer
Verified Customer
Other Employees Tagged:
Chase
Oct 30, 2024 -
Volkswagen of Salem responded
We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The level of professionalism and customer service at Vw
of salem is next level. I will be purchasing more vehicles from them in the future!
of salem is next level. I will be purchasing more vehicles from them in the future!
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by ROBERTSMITH260
Verified Customer
Verified Customer
Other Employees Tagged:
Chase and his manager helped me greatly!
Oct 20, 2024 -
Volkswagen of Salem responded
Robert, Thank you so much for choosing Volkswagen of Salem! Please let Michael, Chase, and our team know if we can be of any more assistance.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Very easy to work with, fair priced,honest,very nice
vehicles, felt I was treated at the highest standard ,definitely telling everyone I know to give them a shot ,thank you to everyone involved 😀
vehicles, felt I was treated at the highest standard ,definitely telling everyone I know to give them a shot ,thank you to everyone involved 😀
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by PK4Z
Verified Customer
Verified Customer
Oct 12, 2024 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Peter was very easy to talk to and helped greatly in the
deciding factors of getting my car. It was my first new one and I was definitely on the the fence
deciding factors of getting my car. It was my first new one and I was definitely on the the fence
More
by DARYN2005
Verified Customer
Verified Customer
Other Employees Tagged:
Peter
Oct 11, 2024 -
Volkswagen of Salem responded
It has been a pleasure serving you, Daryn. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
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