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Michael Wenzel
Michael Wenzel at Volkswagen of Salem

Michael Wenzel

Finance Manager

Volkswagen of Salem

3335 Del Webb Ave NE
Salem, OR 97301

4.5
40 Reviews
4.5

40 Reviews

Write a Review

40 Reviews of Michael Wenzel

November 18, 2024

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Employee Rating

Kept at dealership for 8 hours, made to feel forced to sign contract to hold the car being repaired. Sexual harassment onsite More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 21, 2024

Volkswagen of Salem responded

Providing a positive experience is our top priority, Diana, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Best Regards, Gregory Bell Service Manager gbell@lithia.com

November 17, 2024

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Employee Rating

Mike in financing was amazing. Thank you for all of Peter's help as well. More

by BRIEGRIESBACH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Nov 18, 2024

Volkswagen of Salem responded

Brie, We are very happy to hear that Mike and Peter provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

November 10, 2024

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Employee Rating

Everyone was nice and helpful with the process of buying a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal. More

by VERNANFILOFIEFF
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Alexander, Gregory Bell, Michael Bouchard, Koda Colbert, Daniel Gonzales, Richard Ledgerwood, Jesse Reck, Anthony Rose, Adam Stabler

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Nov 11, 2024

Volkswagen of Salem responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 28, 2024

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Employee Rating

Great people service was great friendly prompt service great location clean place would come again More

by REDSOCK6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Daniel Gonzales, Joshua Hunsaker, Richard Ledgerwood, Jesse Reck, Matthew Reid, Anthony Rose, Adam Stabler, Erin Stack

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Oct 28, 2024

Volkswagen of Salem responded

Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 26, 2024

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Employee Rating

Kaulin was able to make the deal happen and get us in to a great new to us car! Thanks so much for all of your help and staying late to make sure we were all taken care of! More

by THOMAS.J.PETERSON1988
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kaulin (unsure of his last name)

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Oct 27, 2024

Volkswagen of Salem responded

Thomas, thank you so much for choosing Volkswagen of Salem! Please let us know if we can be of any more assistance. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 25, 2024

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Employee Rating

The dealership had our car more than we did in the first 2 weeks that we owned our car. More

by JAE.SERRANO
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chase

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Oct 30, 2024

Volkswagen of Salem responded

We're sorry to hear that your experience didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 20, 2024

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Employee Rating

The level of professionalism and customer service at Vw of salem is next level. I will be purchasing more vehicles from them in the future! More

by ROBERTSMITH260
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chase and his manager helped me greatly!

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Oct 20, 2024

Volkswagen of Salem responded

Robert, Thank you so much for choosing Volkswagen of Salem! Please let Michael, Chase, and our team know if we can be of any more assistance. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 12, 2024

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Employee Rating

Very easy to work with, fair priced,honest,very nice vehicles, felt I was treated at the highest standard ,definitely telling everyone I know to give them a shot ,thank you to everyone involved 😀 More

by PK4Z
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell, Joshua Hunsaker , Salesman was chase

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Oct 12, 2024

Volkswagen of Salem responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

October 10, 2024

Dealership Rating
Employee Rating

Peter was very easy to talk to and helped greatly in the deciding factors of getting my car. It was my first new one and I was definitely on the the fence More

by DARYN2005
Recommend Dealer
Yes

Other Employees Tagged: Peter

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Oct 11, 2024

Volkswagen of Salem responded

It has been a pleasure serving you, Daryn. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com

October 08, 2024

Dealership Rating
Employee Rating

They are always friendly, helpful and they listen to your individual needs. They genuinely seem to care. More

by ZABRINAJ68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gregory Bell

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Oct 08, 2024

Volkswagen of Salem responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Gregory Bell Service Manager gbell@lithia.com

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