The sales people were very nice.
I did feel there was too much "back and forth" during the negotiation process and honestly was surprised my almost final offer wasn't accepted as it
I did feel there was too much "back and forth" during the negotiation process and honestly was surprised my almost final offer wasn't accepted as it was not far from initial asking price. At the end, waiting 30 minutes more over a difference of $50 was just dumb.
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by ddtfamily
Verified Customer
Verified Customer
Other Employees Tagged:
Chase Morgan, Kaulin
Dec 16, 2024 -
Volkswagen of Salem responded
Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Awesome Customer service and an awesome dealership.
They make buying a new car fun and enjoyable.
They make buying a new car fun and enjoyable.
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by JDEKUYPER1977
Verified Customer
Verified Customer
Dec 16, 2024 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
The salesman were very nice and took great care of me.
The interior of the dealership is also very nice and they had free hot chocolate, red bulls, snacks, etc.
The interior of the dealership is also very nice and they had free hot chocolate, red bulls, snacks, etc.
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by Kyla Graeber
Verified Customer
Verified Customer
Dec 16, 2024 -
Volkswagen of Salem responded
Hi Kyla:
Thank you so much for choosing Volkswagen of Salem! Please let us know if we can be of any more assistance.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Peter our salesman was great to work with.
He was knowledgeable of the cars we were searching for. The whole team made this a great experience for my first time buyer daughter.
He was knowledgeable of the cars we were searching for. The whole team made this a great experience for my first time buyer daughter.
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by DBURTON5
Verified Customer
Verified Customer
Dec 09, 2024 -
Volkswagen of Salem responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
People at the dealership were nice and informative, got
the truck I wanted,had some problems with the paperwork after but they made it better than right,I will buy here again
the truck I wanted,had some problems with the paperwork after but they made it better than right,I will buy here again
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by bentonrussell6
Verified Customer
Verified Customer
Service Price Transparency
Dec 01, 2024 -
Volkswagen of Salem responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Very clean and orderly.
Worked with a nice salesman. They needed to offer some free foid.
Worked with a nice salesman. They needed to offer some free foid.
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by ROSEANN
Verified Customer
Verified Customer
Nov 25, 2024 -
Volkswagen of Salem responded
Thank you, Roseann, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Kept at dealership for 8 hours, made to feel forced to
sign contract to hold the car being repaired. Sexual harassment onsite
sign contract to hold the car being repaired. Sexual harassment onsite
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by Diana
Verified Customer
Verified Customer
Service Price Transparency
Nov 21, 2024 -
Volkswagen of Salem responded
Providing a positive experience is our top priority, Diana, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Mike in financing was amazing.
Thank you for all of Peter's help as well.
Thank you for all of Peter's help as well.
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by BRIEGRIESBACH
Verified Customer
Verified Customer
Nov 18, 2024 -
Volkswagen of Salem responded
Brie, We are very happy to hear that Mike and Peter provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Everyone was nice and helpful with the process of buying
a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal.
a vehicle, staff was friendly and easy to talk to. They helped us understand every detail of our purchase and helped us get a great deal.
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by VERNANFILOFIEFF
Verified Customer
Verified Customer
Nov 11, 2024 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Great people service was great friendly prompt service
great location clean place would come again
great location clean place would come again
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by REDSOCK6969
Verified Customer
Verified Customer
Service Price Transparency
Oct 28, 2024 -
Volkswagen of Salem responded
Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com