Michael Van Hoose
Michael Van Hoose at Klaben Chrysler Jeep Dodge Ram
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Michael Van Hoose

Fixed Operations Director

Klaben Chrysler Jeep Dodge Ram

1106 West Main Street
Kent, OH 44240

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4.5
48 Reviews

330-673-3139 ext 107

Dealership Experience

13 yrs, 8 mos

4.5

48 Reviews

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48 Reviews of Michael Van Hoose

October 30, 2024

Dealership Rating
Employee Rating

Very caring and trying to get everything done As quickly as possible, very experienced in giving good customer care and service More

by jaw1945
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Scott Abdon

October 16, 2024

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Easy place to get work done esp if you got vehicle there. Friendly, quick, and easy to schedule an appointment. More

by andrea.kumse
Service Price Transparency
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Recommend Dealer
Yes

September 20, 2024

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Ive worked with dozens of dealerships over the years and Klaben is the Absolute best dealership to work with from sales to service. Mike will go above and beyond in service to make sure you are satisfied w More

by Amb17
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jimmy Boone

April 14, 2024

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Joe is very customer oriented and does his best to make your experience as seamless as possible. Joe does a great job keeping you up to date with where your vehicle is in the process of being repaired. If More

by MPG Architects
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Recommend Dealer
Yes

March 09, 2024

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Employees were all friendly an listened to me about my radio issues. The radio was replaced under the warranty. I also had the oil changed and the tires rotated. More

by sharon4lee
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Albert Klaben III

February 21, 2024

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One star only because there isn't anything lower. Waited 4hrs. Kept getting the run around , More

by Teckstecksmithmith
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Joe Hilliard, Tina Kelly, Brian Binegar, Jeff Ashley, Melissa Dolan , James Arnold, Danny Gauthier, Albert Klaben III, Logan Rich

Feb 21, 2024

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. As I read your comments and note the 1 star ratings for members of our team and processes, I am embarrassed and appalled that we put you in the position of being so completely dissatisfied. I truly apologize. This was not our intention. Although our actions did not show it, we are better than this and you are right in holding us accountable. That being said, members of the team that you tagged in your review, myself included, are having difficulty recalling any interaction or engagement with a customer that resulted with us being aware of such a negative experience. Shame on us for that as well. Our goal and business model is based on creating customers for life. When a customer has an experience that goes so completely opposite of that model, it gets the attention of the entire team. I welcome the opportunity to speak with you directly, so that I can apologize, and to also see if there is anything that I can try and do for you at this point. The extra insight would be greatly appreciated. Thank you again for your feedback and I apologize once more while hoping to hear from you soon. The entire Klaben team remains at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

February 16, 2024

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Klaben takes care of their customers, its as simple as that. Mike has gone above and beyond for me and I am extremely happy with the service I have received. Logan communicated really well with me throu More

by Amb17
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Logan Rich

January 02, 2024

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Joe Hilliard and team were friendly, professional, and took care of everything needed! Will be back! More

by johnrebeck
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard, Brian Binegar, Jeff Ashley , James Arnold, Amanda Davis, Logan Rich

October 19, 2023

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Carl Esker always goes above and beyond to help myself and my wife, he is friendly, knowledgeable and professional. More

by JackN
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Recommend Dealer
Yes

Other Employees Tagged: Joe Hilliard , Carl Esker

Oct 19, 2023

Klaben Chrysler Jeep Dodge Ram responded

Thank you taking the time to share your honest and candid feedback. I left a voicemail in hopes of being able to gather more details about your experience. Our deepest apologies for the wait time on your recent visit. It was inexcusable on our part for how the situation unfolded. We should have communicated any obstacles before, or during the visit that were going to prevent us from reaching the promise time and expectation given to you. Your time is extremely important to us, and this is not how we do business on a day to day basis. We ask for feedback because it is an important resource for coaching and counseling with our team. Again, we apologize for our lack of communication and efficiency and look forward to making this up to you and setting a better example in your future visits. Please, if there is anything we can do for you don’t hesitate to ask! The entire Klaben team remains at your service. Jimmy Boone rboone@klaben.com 330-679-3139

September 14, 2023

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John Rebeck, Jim Arnold you guys did a great job. Thank you! Will be back!!! More

by Rahmltn
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Ashley , James Arnold, John Rebeck

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