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924 Reviews of Michael Kratschmer
March 13, 2023
It took 3 days for the warranty company to be contacted about the car’s issue then it took another week for the adjuster to come see the car. I asked for a loaner for 11 days and was told there were none. about the car’s issue then it took another week for the adjuster to come see the car. I asked for a loaner for 11 days and was told there were none. So I had to reset a car for 11 days then was given a loaner. The service department is not good at answering the phone as I had to call multiple times to get an update on my car. My car was at the dealership for 25 days. More
by Dr.Lezah.BrownEllington
Verified CustomerOther Employees Tagged: TJ Schmitt, Mike Majors
March 10, 2023
We were promised by the GM and our Sales contact the scratches on the car that were there when we purchased the car would be taken care of by the body shop? It took 3 appointments and driving a total of scratches on the car that were there when we purchased the car would be taken care of by the body shop? It took 3 appointments and driving a total of 3 hours round trip between those appointments for them to tell us that they weren't going to fix the scratches. More
by amandalbutz
Other Employees Tagged: Tom Salin
March 10, 2023
I brought my car in for a engine diagnosis. Everything the tech took apart for the diagnosis, he didn't put it back together right. My car came.into Family Hyundai without a check engine light Everything the tech took apart for the diagnosis, he didn't put it back together right. My car came.into Family Hyundai without a check engine light on and a gasket leak. My car left there with a check engine light on, misfire, over gapped sparkplug, and a valve cover leak. When I complained about it, they just looked at it and did nothing, blaming it on engine failure. Spark plugs don't gap themselves. Very Shady And the way some of the advisors and service managers talk to customers..... More
by Dano1
Other Employees Tagged: TJ Schmitt , Tom Salin
March 09, 2023
Great customer service experience. I would highly recommend anyone to come visit this Hyundai dealership. I would highly recommend anyone to come visit this Hyundai dealership. More
by jereespeaks
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
March 08, 2023
Very professional workers and staff,My work on my car was quick and fast,very pleased quick and fast,very pleased More
by grantsiezega
Other Employees Tagged: Colin Simmons, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Mike Majors , Sonata Bartkus, Shannon Garreffa, Eric Kratschmer, Tom Salin
March 06, 2023
Excellent job will always continue to keep your business specially for my car service very pleased with you company specially for my car service very pleased with you company More
by SMITH36911
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
March 05, 2023
My car was completed and done in a timely manner. Hyundai kept in touch with me to let me know the status of my car. thank you Crystal and team. Hyundai kept in touch with me to let me know the status of my car. thank you Crystal and team. More
by drbrown
Other Employees Tagged: Mike Majors , Crystal
March 04, 2023
Customer service has been Great, since being a customer as of 2005! Keep up the great work! as of 2005! Keep up the great work! More
by shenikiahill
Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin
March 04, 2023
Everyone there from service to mgt are wonderful. Very good service will recommend to anyone Very good service will recommend to anyone More
by davidmasada
Other Employees Tagged: Colin Simmons, Mike Majors , Tom Salin
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