Quick!
Very nice! Got me in as a drop off and didn’t have to wait 8 weeks!
Very nice! Got me in as a drop off and didn’t have to wait 8 weeks!
More
by SARAH.P
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2023 -
Family Hyundai responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Hyundai to be a positive one. Please don't hesitate to reach out if you need anything else.
Professional and a pleasure to do business with.
Happy with there service. Keep up the great work.
Happy with there service. Keep up the great work.
More
by AHUGHES.LIFEE
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2023 -
Family Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
The maintenance manager located in Tinley Park, I think
his name is Michael, deals with customers rudely, and I will complain about him to the Hyundai management in the United States of America and other p
his name is Michael, deals with customers rudely, and I will complain about him to the Hyundai management in the United States of America and other parties for what he did to me !!
More
by Aymanalhussan
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2023 -
Family Hyundai responded
Aymanal, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
Jun 12, 2023 -
Aymanalhussan responded
You can contact with me through this number 708-691-6243
Job was done quickly and people were nice to deal with .
That’s is all
That’s is all
More
by MARKM8146
Verified Customer
Verified Customer
Service Price Transparency
Jun 08, 2023 -
Family Hyundai responded
Mark, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.
After confirming my appointment and valet pickup and drop
off times, you failed to adhere to the scheduled times. When calling, it was nearly impossible to get a human who was able to assist me. This is the
off times, you failed to adhere to the scheduled times. When calling, it was nearly impossible to get a human who was able to assist me. This is the worst service department I’ve dealt with in 32 years. To add insult to injury, no one from service apologized or followed up about the poor customer service. As a matter of fact, they stopped replying to the text messages that were started by your service department.
More
by TILLERYCHIMILLE
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Mike Majors
, Tom Salin, I don’t remember which Mike I dealt with but remember speaking to Tom at some point.
Jun 11, 2023 -
Family Hyundai responded
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.
They were professional and kept me informed of what to
expect as far as time
expect as far as time
More
by Lewis2716
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2023 -
Family Hyundai responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Done on time & a loaner was provided!
Crystal, Michael, and Eric were FANTASTIC! Thank you!
Crystal, Michael, and Eric were FANTASTIC! Thank you!
More
by jconejo
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Eric Kratschmer, Crystal
Jun 01, 2023 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!
They fixed my driver side window and it cost me 1400
dollars and now my key fob and dashboard clock doesn’t work. I can’t access to my trunk space now that the release button on my door is disconnected
dollars and now my key fob and dashboard clock doesn’t work. I can’t access to my trunk space now that the release button on my door is disconnected. I contacted them 2 times and they will not contact me back, 15 days and counting.
More
by THUNDER75
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2023 -
Family Hyundai responded
Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.
The service was excellent and work on my car was
completed as promised. Mike and Tom were the 2 individuals that helped me out and they were outstanding! It’s helpful to have trust in the recommend
completed as promised. Mike and Tom were the 2 individuals that helped me out and they were outstanding! It’s helpful to have trust in the recommendations of these 2 men.
More
by joewachel
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Tom Salin
May 30, 2023 -
Family Hyundai responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Joe, and we look forward to working with you again.
A very professional staff.
They get you in out in the shortest amount time possible.
They get you in out in the shortest amount time possible.
More
by LILLIEJAN11
Verified Customer
Verified Customer
Service Price Transparency
May 28, 2023 -
Family Hyundai responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!