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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 29

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
924 Reviews
4.4

924 Reviews

Write a Review

924 Reviews of Michael Kratschmer

August 28, 2023

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Employee Rating

Awful experience. Inefficient. Rude, supervisor included. I will never return. This will be my 1st and last Hyundai due to this experience. More

by josabatini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 31, 2023

Family Hyundai responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 26, 2023

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Employee Rating

Service department was great again, they got my car in and serviced fast, good pricing and great communication. More

by Marc D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eric Kratschmer

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Aug 27, 2023

Family Hyundai responded

Thank you, Marc, for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 24, 2023

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Employee Rating

Friendly service. And we’re much faster than I expected. Great job by all of ttecstaff More

by KEVIN_CLIFFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer, Tom Salin

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Aug 25, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

August 24, 2023

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Employee Rating

If you leave messages usually you can get a phone call lback. Honestly there were a couple Times i was l left hanging. But i have got call backs from both Mikes on different ocxasions and received ext More

by ROSA Pritchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Majors , Cant recall exactly everyone but never experienced rude or curt behavior from service teams. Realizing short staff and lots of repairs , parts and recalls my patience was at the forefront of my dilemmas.

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Aug 26, 2023

Family Hyundai responded

Thank you for taking the time to share your feedback with us, Rosa. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 16, 2023

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Employee Rating

I am happy! Based on the symbol on the displayed/examination, they ascertained the problem. More

by FALL92008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 17, 2023

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 14, 2023

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Employee Rating

My car repair for the recall was not completed in a timely manner. Very unsatisfied! More

by KMURRAY1207
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Majors

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Aug 18, 2023

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 12, 2023

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Employee Rating

Mike M was great very helpful, I was able to describe my issue and he put my mind at ease. More

by s_wosinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors , Eric Kratschmer

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Aug 14, 2023

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike and our team here at Family Hyundai.

August 11, 2023

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Employee Rating

Thank you so much for your amazing service! Enjoy your weekend and God Bless you. More

by SHELDON_SMITH99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt

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Aug 14, 2023

Family Hyundai responded

Thank you for your kind words, Sheldon, and for taking the time to leave us this wonderful feedback!

August 11, 2023

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Employee Rating

Very helpful and friendly staff. Promt replies to questions. Service dept s so good, have plan and make appointments early. More

by BAHARPOLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 14, 2023

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

August 06, 2023

Dealership Rating
Employee Rating

Always good service friendly Associates that's genuinely concerned I bought my sonata elsewhere and their services is horrible but family hyundai is great More

by WESTERN.JD25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons

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Aug 09, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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