Melvin Benjamin

Overall the dealership is fine but they speak of the top notch service department and how the truck was serviced for the sale. Not sure if it had been. The cabin filter looked like it had never been changed notch service department and how the truck was serviced for the sale. Not sure if it had been. The cabin filter looked like it had never been changed as well as the engine air filter. Called Benjamin about this and he said that he talked to the manager and he said that they would do nothing about it. It also had window tint that was torn on the drivers side door that they refused to do anything about that as well. They also want to charge $599 for window tint at the point of sale but luckily I denied that charge as part of the deal. I had to beg them for a second key fob because it didn’t have one. They did throw it in but I had to choose between that and scratches that needed fixed. Overall it was an ok experience but I think they need to be more customer friendly and not act like everything that the customer asks for is going to bankrupt the dealership. More

by Terry Akin Verified Customer Verified Customer

Report | Print

Had a great experience at Toyota of Rockwall. Buying experience was smooth and easy. Melvin did a great job! Buying experience was smooth and easy. Melvin did a great job! More

Report | Print

Thank you for being patient enough to schedule me a last minute appointm to get me in a oil change after leaving work minute appointm to get me in a oil change after leaving work More

Report | Print

Melvin was very nice and extremely helpful during the entire process and I got to leave with a new car! entire process and I got to leave with a new car! More

Report | Print

I love my new Grand Highlander. Melvin was great, super helpful and got me the car I wanted. Melvin was great, super helpful and got me the car I wanted. More

Report | Print

I will not recommend this dealership to buy vehicle , I had some follow up question after purchase , it’s hard to get some one had some follow up question after purchase , it’s hard to get some one More

Report | Print

I believe things could of went alot better, will never purchase again from dealer. More concerned about sale purchase again from dealer. More concerned about sale More

Report | Print

This is are second car we purchased from Toyota Rockwall. We got excellent service both times.. Mason was very helpful in the process of getting us what we wanted. The woodland RV4. Thank you so much !!!! We got excellent service both times.. Mason was very helpful in the process of getting us what we wanted. The woodland RV4. Thank you so much !!!! More

Report | Print

Great experience! Our salesperson Melvin was professional, Knowledgeable and gave us great service. We were very happy with the service he provided! Our salesperson Melvin was professional, Knowledgeable and gave us great service. We were very happy with the service he provided! More

Report | Print

I really enjoyed this entire process. My first car that wasn't a cash car and they made it so easy. My first car that wasn't a cash car and they made it so easy. More

by Whughes1 Verified Customer Verified Customer

Report | Print