Melissa Potts
Melissa Potts at Nissan of Cool Springs
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Melissa Potts

Rental Department Manager

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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5.0
15 Reviews
5.0

15 Reviews

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15 Reviews of Melissa Potts

September 20, 2024

Dealership Rating
Employee Rating

extremely professional and courteous. i will not have my car serviced anywhere else other than Nissan of Cool Springs. More

by jimmyjames
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2024

Nissan of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels! Regards, Mark Hepler (615) 790-2500

September 06, 2024

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This is the best dealership ever. I love everyone there. They are all so friendly and nice Mark, Laura, all the service guys all have treated us so great. I would recommend them to ev More

by ronnieandwanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2024

Nissan of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Nissan of Cool Springs to have earned it. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care! Regards, Mark Hepler (615) 790-2500

September 06, 2024

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Best dealership and they sure know how to take care of their customers. They keep checking on you every little bit to see if you need anything. Love all of the service people. More

by ronnieandwanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 07, 2024

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 23, 2024

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This dealership is so awesome 👍. The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you More

by jdexter6423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Nissan of Cool Springs responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2023

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The most amazing service staff anywhere. Love it here! Thank you all very, very much! More

by George101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler , J.R. Richardson , Jacob Peel

Jul 30, 2023

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

January 12, 2023

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I recommend Nissan cool springs for service; The service department is outstanding! very professional and friendly Thank you! More

by tracy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2023

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Jan 17, 2023

Nissan of Cool Springs responded

Tracy, We are very happy to have provided you with such a positive experience! Thank you for the 5-Star review and thank you for being the best part of our family!

August 07, 2022

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Employee Rating

Great place to service your car. The staff was very helpful and worked on our schedule. More

by Bruce.madsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mack Allen , Lance Carney, France Champassak, Darius Fields

Aug 09, 2022

Nissan of Cool Springs responded

Hi, we're glad to hear our staff took such great care of you! Here at Nissan of Cool Springs, we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road! Regards, Mark Hepler (615) 790-2500

February 24, 2021

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Chase Austin was very personable, kind, considerate and found what I was looking for. If you ever decide to buy a vehicle I highly reccomend him. More

by dorisaperryman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Paul Huber , Chase Austin, Steven Chico, Michael Harshberger, Jenifer Spaulding

Feb 26, 2021

Nissan of Cool Springs responded

Hello, thank you for your positive review. We're glad to hear that you found Chase here at Nissan of Cool Springs so helpful in the purchase of your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Best Regards, Amber Amarx (615) 861-8514

August 28, 2020

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Employee Rating

Awesome team in the service center headed by Mark Hepler. Super Professional polite and friendly staff. Clean customer service area free WiFi and coffee. Very pleasant experience! More

by Big Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Hepler , Bob Shank, Jenifer Spaulding , Andrèa Yarbrough

Aug 31, 2020

Nissan of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 15, 2020

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Employee Rating

The cool spring Nissan service center is amazing. How The cool spring Nissan service center is amazing. How can you possibly have a team grouped together with so much Synergy, from the manager Mark H More

by Big Mike
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Mark Hepler , Gareth Collins , Eric Fallati, Courtney Jassby, Bob Shank, Jenifer Spaulding

Jul 16, 2020

Nissan of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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