Mark Hepler
Mark Hepler at Nissan of Cool Springs
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Mark Hepler

Fixed Operations Director

Nissan of Cool Springs

212 Comtide Court
Franklin, TN 37067

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4.6
41 Reviews
4.6

41 Reviews

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41 Reviews of Mark Hepler

May 23, 2024

Dealership Rating
Employee Rating

This dealership is so awesome 👍. The salesman there really try hard to assure customer satisfaction. In other words, they care. I truly LOVE 💗 them. Keep up the great work that you More

by jdexter6423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

Nissan of Cool Springs responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 28, 2023

Dealership Rating
Employee Rating

The most amazing service staff anywhere. Love it here! Thank you all very, very much! More

by George101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Potts, J.R. Richardson , Jacob Peel

Jul 30, 2023

Nissan of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

July 04, 2023

Dealership Rating
Employee Rating

I'm an 72 and only bought 2 new vehicles in that time span. I'm from the old school and enjoy the hand the barter experience. Rashad and I worked together very easily. Rashad knows the Nissan Product ins More

by andersoncharlie969
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Willie Phillips , Eric Roundy

Jul 18, 2023

Nissan of Cool Springs responded

Hello, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Nissan of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

May 07, 2023

Dealership Rating
Employee Rating

Excelente atención en español, fue un trato muy ameno, me encanta mi auto, muchas gracias por los servicios prestados! Me encanta Nissan of Cool springs! More

by oreanna19_7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Paul Huber, Willie Phillips , Celia Dukeshier, Eric Roundy

May 10, 2023

Nissan of Cool Springs responded

Hi, thank you for your great feedback! Our team here at Nissan of Cool Springs sets a high standard of excellent customer service and we're glad to hear your experience reflected this! Regards, Mark Hepler (615) 790-2500

January 11, 2023

Dealership Rating
Employee Rating

I recommend Nissan cool springs for service; The service department is outstanding! very professional and friendly Thank you! More

by tracy67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 16, 2023

Nissan of Cool Springs responded

Hi, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

Jan 17, 2023

Nissan of Cool Springs responded

Tracy, We are very happy to have provided you with such a positive experience! Thank you for the 5-Star review and thank you for being the best part of our family!

January 02, 2023

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Employee Rating

She was so great to work with. Brought us several cars to test drive and Eric even came out to talk with us and show us around. More

by johnlogue
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason Stacy , Celia Dukeshier, Eric Roundy

Jan 05, 2023

Nissan of Cool Springs responded

Hi, we're happy you found our staff to be so supportive during your experience here at Nissan of Cool Springs. We are always more than happy to assist you if anything else comes up. Take care! Best Regards, Amber Amarx (615) 861-8514

July 14, 2022

Dealership Rating
Employee Rating

This is the worst dealer EVER! Mark helper is a terrible manager and I will never come back. 4 plus hour waits for a oil change and the way he talks to his employees infront of cus More

by seer.strays_0l
Customer Service
Friendliness
Price
Recommend Dealer
No
Jul 15, 2022

Nissan of Cool Springs responded

Hi there, I would like to get some more details about your experience with us. Would you please give us a call at your earliest convince. The store number is 615-790-2500. Thank you, Amber Marx

February 08, 2022

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Employee Rating

It was a great experience this is the 4 car I have purchased from Nissan of Cool Springs and this was the best of them all!!! More

by Stephanie
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bishoy Rizk , France Champassak

Feb 10, 2022

Nissan of Cool Springs responded

Hi Stephanie, we appreciate your positive review about your recent experience with us! Best Regards, Amber Amarx (615) 861-8514

December 10, 2021

Dealership Rating
Employee Rating

Transmission went out on my Mazda 3 on October 30th, 2021. Took it to a reputable transmission repair shop and they determined that the flexplate was installed backwards. Nissan of Cool Springs instal More

by cookw
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Stacy

September 11, 2021

Dealership Rating
Employee Rating

My experience at Nissan Cool Springs can be summed up in one word “Fabulous!”. I felt as if the red carpet was rolled out and treated with the upmost respect. Give it a try! They’re the BEST! I love my More

by angelamarable
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bishoy Rizk , Matthew Harmon

Sep 11, 2021

angelamarable responded

Thanks for taking care of me!

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