Matthew Jeffery
Service Advisor
Niello Volvo Cars Sacramento
4609 Madison Avenue
Sacramento, CA 95841
189 Reviews
Write a Review189 Reviews of Matthew Jeffery
November 02, 2024
Great job and great work by the amazing team at this dealership. They were able to help with our car repairs and we were very pleased with their work. dealership. They were able to help with our car repairs and we were very pleased with their work. More
Other Employees Tagged: Shaun Dortch, Rick Fuentes
October 31, 2024
Matt is always prompt and thorough, delivers the car as promised. Always reaches out to me if they find any additional work that needs to be done and always has a great attitude. promised. Always reaches out to me if they find any additional work that needs to be done and always has a great attitude. More
Other Employees Tagged: Matt Jeffery
October 22, 2024
I had a great experience with the service department and I LOVE Matt, he is wonderful! I LOVE Matt, he is wonderful! More
Other Employees Tagged: Rick Fuentes
October 22, 2024
Matthew is always great; he is my advisory. I spoke with Amy and described my issue. She scheduled the appointment; however, the issue was about my tire, which were recently replaced at the de I spoke with Amy and described my issue. She scheduled the appointment; however, the issue was about my tire, which were recently replaced at the dealership. I asked her if the tire was in stock and she wanted me to speak with the parts department. I told her the tires were replaced by Volvo and would be under warranty. I shared with Amy that I felt this should be her role and she wasn't happy. She told me there was no record of the type of tires that were installed. At that point, I asked to speak with Matthew and he took care of it immediately! Matthew understands customer service and I'm super grateful. He had to have the tire ordered and rescheduled my appointment so the tire arrived in time (which is what I was trying to prevent from happening}. Prior to speaking with Amy, I had left a message for service, which was never returned. More
October 21, 2024
Matt is a superb service associate. He anticipates my concerns, accommodates my out-of-town schedule, greets me by name when I arrive. Matt is always friendly and positive! He anticipates my concerns, accommodates my out-of-town schedule, greets me by name when I arrive. Matt is always friendly and positive! More
October 19, 2024
Shaun is very helpful and provides useful advice. Amy is very friendly and give a welcoming feeling when entering the service department. Amy is very friendly and give a welcoming feeling when entering the service department. More
Other Employees Tagged: Shaun Dortch, Amy Ott