Matthew Jeffery

Matthew was amazing to work with! I told him the issues I was experiencing and he made sure those were fixed. He surprised us by going above and beyond TWICE! In one case, he found th I told him the issues I was experiencing and he made sure those were fixed. He surprised us by going above and beyond TWICE! In one case, he found that a previous service (with another staff no longer there) should’ve been covered by the warranty. He got that work refunded! Next, he found an issue with our drive line. This is a $3k+ repair. He got this corrected and ensured the warranty covered it, too! I am so happy he was our person that day. Volvo is so fortunate to have such dedicated and competent staff! More

by NC>Vegas Verified Customer Verified Customer

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Rick Fuentes is the best. My go-to guy. Top of the line. 12/10 every time! My go-to guy. Top of the line. 12/10 every time! More

by AMYOTT Verified Customer Verified Customer

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Excellent customer service, I feel valued as a longtime customer! Been a customer for over 20 years. customer! Been a customer for over 20 years. More

by REJJIB Verified Customer Verified Customer

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I found the entire Niello staff, from the sales floor to service department, committed to delivering excellent customer service. It’ quickly became apparent that customer service is a foundational tenet of service department, committed to delivering excellent customer service. It’ quickly became apparent that customer service is a foundational tenet of the company and held in high regard. I felt welcomed and comfortable by all who assisted me during my visit. More

by TOOLMANCOLLETTO Verified Customer Verified Customer

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Matt is one of the best customer service reps anywhere that I have worked with. Friendly, a wealth of Volvo knowledge, and always looking out for his customers! that I have worked with. Friendly, a wealth of Volvo knowledge, and always looking out for his customers! More

by webdev42 Verified Customer Verified Customer

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Veery thorough service advisor. Loved the pictures of the work that needed to be performed. Loved the pictures of the work that needed to be performed. More

by SCARMASS Verified Customer Verified Customer

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As I've said on previous surveys, Matt was very helpful, gracious, blunt. He gave us his assessments, left the decision up to us. gracious, blunt. He gave us his assessments, left the decision up to us. More

by SWILLIAMS49 Verified Customer Verified Customer

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Matt kept me informed, let me know exactly what was going on at all times on at all times More

by CHARSTAR8 Verified Customer Verified Customer

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Attentive and very professional. This was my first experience with the service department and they did a nice job and took care of my problem. This was my first experience with the service department and they did a nice job and took care of my problem. More

by GILPARKER Verified Customer Verified Customer

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I brought my 2024 XC40 in for my first service. My service was done quickly and efficiently. My service was done quickly and efficiently. More

by amrakoc Verified Customer Verified Customer

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