Rick Fuentes
Rick Fuentes at Niello Volvo Cars Sacramento
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Rick Fuentes

Service Advisor

Niello Volvo Cars Sacramento

4609 Madison Avenue
Sacramento, CA 95841

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4.8
114 Reviews
4.8

114 Reviews

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114 Reviews of Rick Fuentes

June 09, 2024

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Employee Rating

During my service experience I found Niello Vovo to be very professional and provided a high quality of service. More

by DALLASPAUL
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Recommend Dealer
Yes

June 07, 2024

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Rick in the service department has been very professional, courteous and on top of things. I appreciate his assistance. More

by SUEBRUNTON5
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Recommend Dealer
Yes
Jun 09, 2024

Niello Volvo Cars Sacramento responded

Thank you, Sue, for your business and this review. We're happy to hear that Rick and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 01, 2024

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Shaun and his team at the service department did an exceptional job making sure the rim repair and inspection went flawlessly. In addition, the free coffee and pastries in the main sales area are fre More

by TONYSARDELLA
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Recommend Dealer
Yes
Jun 01, 2024

Niello Volvo Cars Sacramento responded

Thank you so much, Tony, for your kind words for Shaun and for taking the time to leave us this wonderful feedback! We look forward to working with you again! Rob Pane Service Manager rpane@niello.com (916) 245-2231

June 01, 2024

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Amy is always so helpful and goes above and beyond to ensure we're happy with the service at Niello. More

by dirtyjermz
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Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

Jun 01, 2024

Niello Volvo Cars Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Amy here at Niello Volvo Cars Sacramento. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 31, 2024

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Efficient and experienced staff, streamlined process, excellent personalized customer service and well-appointed waiting area. Made the process a pleasure. More

by LAURA F
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Recommend Dealer
Yes

Other Employees Tagged: Shaun Dortch

Jun 01, 2024

Niello Volvo Cars Sacramento responded

Thanks, Laura, for sharing your thoughts about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 23, 2024

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Great experience as usual. Amy took care of my processing, ordered me a ride back home as the service was going to take a few hours. There was a delay in the service and it was More

by Milind Nirgun
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Amy Ott

May 29, 2024

Niello Volvo Cars Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 19, 2024

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Rick Fuentes is the real reason I purchased 2 cars and keep them serviced at Niello. Professional, friendly and recognizes me when I drive in even without an appointment. Wonderful team! More

by charlendavis
Service Price Transparency
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Recommend Dealer
Yes
May 20, 2024

Niello Volvo Cars Sacramento responded

Thank you for your business and this review. We're happy that Rick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 16, 2024

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Employee Rating

I've always gotten great service at Niello Volvo. Everyone is friendly and very professional. I've especially enjoyed working with Rick, because he takes the time and care to explain all the details More

by Ponzelli
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Jeffery, Amy Ott

May 16, 2024

Niello Volvo Cars Sacramento responded

Thanks for sharing about your experience with Niello Volvo Cars Sacramento. Rick and our team appreciate your business and hope to see you again soon! Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 16, 2024

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Employee Rating

Great service at Niello Volvo. It's always a pleasure to work with Rick. I like that I work with the same person each time I bring my car in. More

by NANNETTEGILLS
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Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

Nannette, We are very happy to hear Rick provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Pane Service Manager rpane@niello.com (916) 245-2231

May 15, 2024

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Great friendly people but they lack loaner car service. But that is on managers who runs the place . Unfortunately Niello is only Volvo center in Sacramento. More

by nkao
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Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2024

Niello Volvo Cars Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Rob Pane Service Manager rpane@niello.com (916) 245-2231

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