Service is always great.
Matthew was prompt, courteous and knowledgeable. I appreciated the clean comfortable facilities where I could work while I waited for my car.
Matthew was prompt, courteous and knowledgeable. I appreciated the clean comfortable facilities where I could work while I waited for my car.
More
by J.WEIR
Verified Customer
Verified Customer
Service Price Transparency
Jul 17, 2025 -
Niello Volvo Cars Sacramento responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Love Matthew, he is very professional, and helpful.
I appreciate his attention to details, and he is super courteous.
I appreciate his attention to details, and he is super courteous.
More
by LINDAMARIEBROWN
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2025 -
Niello Volvo Cars Sacramento responded
Linda, thank you for choosing Niello Volvo Cars Sacramento. Your feedback and rating mean a lot to us. We're glad Matthew was able to help, and we hope to see you again!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Service is always very good and my advisor, Shaun Dorch,
is extremely helpful and knowledgeable.
is extremely helpful and knowledgeable.
More
by Bill
Verified Customer
Verified Customer
Service Price Transparency
Jul 09, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volvo Cars Sacramento.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
The service from Matthew was excellent.
The dealership is convenient, clean and welcoming. There was good coffee and an easy space to wait for my car.🚙
The dealership is convenient, clean and welcoming. There was good coffee and an easy space to wait for my car.🚙
More
by DD_CAMPBELL
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volvo Cars Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
At every experience, EVERY, Matt and team Niello has
managed to ALWAYS exceed my expectations. From their professionalism, to their smiles, AND TO the interdepartmental teamwork i have no regrets for ch
managed to ALWAYS exceed my expectations. From their professionalism, to their smiles, AND TO the interdepartmental teamwork i have no regrets for choosing Team Niello.
Not only do i get a professional team effort from Robb Pane, the Service Department, but also from Mark Carpenter, the Parts Team. Also, every interaction with the professionals in the Sales dept including the leader of the crew, TJ, is DA MAN. More importantly, Hats off to Mr. Rick Niello and his executive management team picking and nourishing the management efforts to satisfy customers like me for the last couple decades- Bravo Team Niello.
More
by WYATTGPHOTOGRAPHY
Verified Customer
Verified Customer
Service Price Transparency
Jul 08, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Matt always knows what he is doing.
He’s very conscientious and thorough. I always ask for him.
He’s very conscientious and thorough. I always ask for him.
More
by matranga7676
Verified Customer
Verified Customer
Service Price Transparency
Jun 28, 2025 -
Niello Volvo Cars Sacramento responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Matt is wonderful.
After 20 years of service, I was disappointed that Nello would not attempt to keep my business. I ended up purchasing a car from Honda. All I seem
After 20 years of service, I was disappointed that Nello would not attempt to keep my business. I ended up purchasing a car from Honda. All I seem to do was go in for service monthly and spend thousands of dollars without any accommodations for a trade in. I was actually charged to get my car back without the ability of getting it out of the lot.
More
by elena.schwed
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2025 -
Niello Volvo Cars Sacramento responded
Providing a positive experience is our top priority, Elena, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Matt does an excellent job communicating the maintenance
needs of my car and providing updates on its overall status. He is consistently kind, helpful, and informative. I really appreciate his clear communi
needs of my car and providing updates on its overall status. He is consistently kind, helpful, and informative. I really appreciate his clear communication and professionalism throughout the process.
More
by MN
Verified Customer
Verified Customer
Service Price Transparency
Jun 26, 2025 -
Niello Volvo Cars Sacramento responded
Thanks for sharing about your experience with Niello Volvo Cars Sacramento. We appreciate your business and hope to see you again soon!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
1st warranty service went well once we figured out
ownership to navigate the system, Thank You Neillo Volvo and Jessica Le Clerc for all the help when we need it to learn how to efficiently operate ou
ownership to navigate the system, Thank You Neillo Volvo and Jessica Le Clerc for all the help when we need it to learn how to efficiently operate our XC60 T8 PHEV.
More
by Dale L
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2025 -
Niello Volvo Cars Sacramento responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231
Probably one of the best dealerships in the country.
They have terrific leadership from the top down and always take care of their Volvo family.
They have terrific leadership from the top down and always take care of their Volvo family.
More
by JAMES.EVANSJR
Verified Customer
Verified Customer
Service Price Transparency
Jun 13, 2025 -
Niello Volvo Cars Sacramento responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Niello Volvo Cars Sacramento!
Rob Pane
Service Manager
rpane@niello.com
(916) 245-2231