Matt Newman
Matt Newman at Ken Ganley Ford Parma

Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
59 Reviews
4.8

59 Reviews

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59 Reviews of Matt Newman

May 29, 2025

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Employee Rating

The guys did a Great job changing my battery on the 56 continental mark 2 More

by dodgerammer95
Service Price Transparency
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Recommend Dealer
Yes
May 29, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 29, 2025

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Amazing service center. There polite and very helpful and was able to figure out what was wrong with my car when liberty just kept guessing. Highly recommend Ganley More

by Branger96
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Recommend Dealer
Yes
May 30, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

May 22, 2025

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It took too long for them to recharge my air conditioner, I had to sit there for 3 hours, wasn't too happy about it, they fixed it though. More

by John Woodside
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Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

May 22, 2025

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 20, 2025

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Very good to work with. Quick to handle the transactuon.clean friendly location close..clean More

by lauea1us
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Recommend Dealer
Yes
May 20, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 16, 2025

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Guys worked hard. Fixed it right Solved a difficult issue. Worked above and beyond expectations. All these employees deserve a raise. More

by Toolisgod999
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Recommend Dealer
Yes
May 16, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 15, 2025

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Quality work, completed when promised, courteous and honest techs. Will continue to have car serviced at this Ganley dealer. More

by DC
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Recommend Dealer
Yes
May 15, 2025

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma. We look forward to having you as one of our valued customers for many more years to come!

May 14, 2025

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Matt in service was very helpful and was very efficient. He didn’t mind answering our questions. We were very happy with the service done on our car More

by Herbs4u2
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Recommend Dealer
Yes

Other Employees Tagged: Tracy Sapienza

May 14, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 12, 2025

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I have only ever had one experience with this dealership where something felt off. I addressed it with them and they immediately removed the item from my bill to satisfy me. Other than that I have bought 2 More

by marklongfellow
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Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, Dylan Yavorsky

May 12, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2025

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Friendly knowledgeable and helpful accomplishedwhat I needed to get doneat the appointment things went smoothly More

by STACYK58
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Recommend Dealer
Yes
May 10, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2025

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Employee Rating

Awesome experience as always. The staff there is very friendly and knowledgeable, Dylan had me in and out of there! Courtney recommended the hot chocolate from their coffee bar an More

by Jeruito
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Recommend Dealer
Yes
May 11, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

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