Tyler was extremely customer friendly and very helpful
with our car issue. He gave us great information on our problem and how they could help us.
with our car issue. He gave us great information on our problem and how they could help us.
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by Athdir97
Service Price Transparency
Sep 20, 2024 -
Shottenkirk Ford Granbury responded
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
All ways friendly good service plinte of vehicles to look
at wy you wate 5⭐
at wy you wate 5⭐
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by profishr
Service Price Transparency
Sep 18, 2024 -
Shottenkirk Ford Granbury responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!
I had a fantastic experience with Melissa.
The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pict
The customer service went way beyond my expectations. The communication of what my card needed was throughly explained to me and she even sent pictures of my brake pads which were completely all worn out Now that my service work is done my car drives so much better
I am very happy with the whole process at Shottenkirk Ford. Job well done 😃. Thank you Melissa I will definitely be back in the future.
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by MIKE1701
Service Price Transparency
Sep 19, 2024 -
Shottenkirk Ford Granbury responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!
Provides excellent services in many areas to include
customer service, timely repairs, shuttle service, quality parts, professional and knowledgeable mechanics, and service department personnel who are
customer service, timely repairs, shuttle service, quality parts, professional and knowledgeable mechanics, and service department personnel who are customer oriented and knowledgeable.
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by Abie0428
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Ford Granbury responded
Abie, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Ford Granbury!
It was fine.
Nice people. No problems and that’s all I have to say
Nice people. No problems and that’s all I have to say
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by layers_censer.0d
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Ford Granbury responded
Hi, thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team, and we look forward to seeing you at Shottenkirk Ford Granbury in the future!
The service was fine, I think 8 is too long to replace a
backup camera
backup camera
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by Carl Dinkel
Service Price Transparency
Sep 13, 2024 -
Shottenkirk Ford Granbury responded
Carl, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Ford Granbury
Service department is super friendly, fast and efficient.
Even though I didn't ask, they offered to pick up and deliver my vehicle to my home. That is service!
Even though I didn't ask, they offered to pick up and deliver my vehicle to my home. That is service!
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by Steve
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Ford Granbury responded
Steve, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Matthew Jewett is an amazing advisor and I recommend
going here for service on anything
going here for service on anything
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by katienlauren17
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Shottenkirk Ford Granbury responded
Katien, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Ford Granbury. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Very professional, very efficient, and respectful of
my time and returned my pickup before I was expecting to get it.
my time and returned my pickup before I was expecting to get it.
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by Max Garrison, DVM
Service Price Transparency
Sep 13, 2024 -
Shottenkirk Ford Granbury responded
Max, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Ford Granbury!
Waited two hours for my oil change to be completed even
with an appointment made
with an appointment made
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by LYDIA.SHIVERS
Verified Customer
Verified Customer
Service Price Transparency
Sep 12, 2024 -
Shottenkirk Ford Granbury responded
LYDIA, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 817-886-4966 and ask for one of our managers.