Mark Thomas

Toyota of Scranton responded

JEFF, Thank you for your thoughtful review! We’re thrilled to hear that our team’s professionalism, knowledge, and respect made your experience a great one. Your recommendation means a lot to us! We truly believe that our people make the difference, and we're grateful for the opportunity to serve you. See you next time! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi Camille, Wow, thank you for your loyalty and kind words! We truly appreciate you being a part of the Toyota of Scranton family. It’s always a pleasure serving you, and we look forward to many more great experiences together. See you next time! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

RBUTLER90, Thank you for your review! We're glad to hear that your experience was smooth and pressure-free. Our team takes pride in providing knowledgeable and seamless service from start to finish. We appreciate your business and hope you enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

MDSPKC, Thank you so much for your kind words! We're thrilled to hear that Tyler made your vehicle purchase a pleasure and that David in our service department provided excellent support. We'll be sure to share your feedback with them—they’ll be delighted to know they made a positive impact. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ROKONJR, Thank you for your wonderful review! We're so glad to hear that you found our team friendly and helpful. We believe the little extras, like snacks and coffee, help make the experience more enjoyable. It was a pleasure working with you, and we truly appreciate your feedback. If you ever need anything, don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

DEELICIOUS63, Hi Diana, Thank you for sharing your feedback. I’m sorry to hear about your experience and that we fell short of your expectations. I spoke with you earlier today to better understand what happened, and I’m taking steps to address your concerns. I’m also arranging a meeting with our manager to ensure we resolve the situation and improve moving forward. Your satisfaction is very important to us, and we’d appreciate the opportunity to regain your trust. If you have any additional details or concerns you’d like to share, please don’t hesitate to reach out to me directly. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JEFF, Thank you for sharing such kind words about our service department! We're delighted to hear that our team’s professionalism, politeness, and efficiency made your experience a positive one. It's great to know you appreciate our skilled mechanics and the effort we put into providing quick and helpful service. Your support means a lot to us, and we look forward to continuing to serve you! Thank you, The Service Team Toyota of Scranton

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

PAJOE18447, Thank you so much for your kind words and continued trust in Toyota of Scranton! We’re thrilled to be your go-to dealership for service and reliability. Your support means a lot to us, and we look forward to continuing to provide you with excellent care. If there’s ever anything more we can do for you, please don’t hesitate to reach out! Regards, The Toyota of Scranton Team

Toyota of Scranton responded

CHULVICK, Thank you for your review and for recognizing our organization and service quality! We’re glad you had a positive experience overall. We appreciate your feedback about streamlining our communication methods. Ensuring clear and consistent communication is important to us, and we’re continuously working to improve in that area. Thank you for helping us provide an even better experience in the future. We look forward to serving you again! Warm regards, The Toyota of Scranton Team