Justin Cheverez

Toyota of Scranton responded

Dear BARB_LANDON, Thank you for your wonderful review! We're so glad to hear that we could find the car you wanted and that you were pleased with our prompt communication. Going out of our way to meet your needs is what we strive for, and we're thrilled that you had a positive experience. If there's anything else we can assist you with, please don't hesitate to let us know. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

RAFAELSEFERINO, Thank you for your wonderful review! We're thrilled to hear that you received quality customer service and that our team was a huge help. Your recommendation means a lot to us, and we look forward to assisting you and your friends in the future! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Certainly! Here’s a response to that review for Toyota of Scranton: Dear ABEIDLER00, Thank you for your wonderful review! We're thrilled to hear that Corey was able to find the exact vehicle you were looking for. It was great working with you, and your satisfaction is our top priority. We appreciate your kind words and look forward to assisting you again in the future. If you have any questions or need further assistance, please don't hesitate to reach out. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear SalemJoan10, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an excellent buying experience at Toyota of Scranton. At Toyota of Scranton, we strive to provide our customers with nothing short of exceptional service, and we're delighted to hear that we could meet your expectations. Your kind words about our team's punctuality, helpful suggestions, and attentive service mean a lot to us. We truly value your business and the trust you've placed in us. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're always here to help! Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Best Regards, The Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear Ronnie, Thank you so much for sharing your experience with us! We're thrilled to hear that we could turn around your car buying experience after a disappointing encounter elsewhere. It's wonderful to know that our team went above and beyond to ensure your satisfaction, even staying after hours to finalize everything and get you into the Tacoma you've been eyeing for so long. Providing exceptional service, especially when it comes to patience and attention to detail, is what we strive for, and we're delighted that you felt respected and valued throughout the process. We're thrilled that you love your new truck and we're equally excited about the opportunity to work with you again in the future. If you ever need anything, whether it's service, advice, or just to say hello, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton, and here's to many miles of happy driving ahead! Warm regards, Mary Jo Preno Guest Experience

Toyota of Scranton responded

Dear LL2021, Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a great overall experience at Toyota of Scranton and that Renee provided you with excellent customer service. We truly appreciate your recognition of her potential and efforts. However, we apologize for any inconvenience caused by the extended wait time for the finance person on a Saturday. We understand that your time is valuable, and we are continuously working to improve our processes to ensure a smoother and more efficient experience for our customers. Your satisfaction is our top priority, and your feedback helps us to identify areas where we can enhance our services further. If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us directly. Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TIMJTZ8, Thank you so much for taking the time to leave this wonderful review for us at Toyota of Scranton! We are thrilled to hear about your positive experience with Emily and Justin. It's fantastic to know that Emily was attentive to your needs and went above and beyond to ensure you had everything you needed for your new car, including ordering an owner's manual for you. Justin also appreciates your kind words and is glad to have been of assistance. We're proud to have them on our team and will certainly pass along your compliments to both Emily and Justin. They will be delighted to hear about your 5-star rating! We would love to show our appreciation to Emily and Justin for delivering exceptional service to you. If you have any suggestions on how we can do something special for them, please feel free to let us know. Once again, thank you for choosing Toyota of Scranton. We hope you enjoy your new car, and please don't hesitate to reach out if you need anything in the future! Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear DARMA56, Thank you so much for your fantastic review and for being such a loyal customer to Toyota of Scranton! We're thrilled to hear that Brian and our team have consistently gone above and beyond to accommodate you. It's truly an honor that you've chosen us for your 6 Toyota purchases. Your trust and loyalty mean the world to us, and we're committed to continuing to provide you with the exceptional service you deserve. We'll make sure to pass along your kind words to Brian and the rest of our team. If there's anything else we can do for you or if you have any further questions, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton. We look forward to serving you for many more years to come! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear Standby1.KV, Thank you for your glowing review! We're thrilled to hear that you had an excellent experience with us at Toyota of Scranton. Providing courteous service from our receptionist to our top-level management is something we take great pride in, and we're delighted that it made a positive impact on your visit. We truly appreciate your recommendation and the opportunity to serve you. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

DKELLY0003, We are thrilled to hear about your positive experience at Toyota of Scranton! Thank you for taking the time to share your feedback with us. We're committed to providing exceptional service to all our customers, and we're delighted to hear that we exceeded your expectations. We look forward to continuing to serve you in the future and appreciate your loyalty. If you ever need anything else, don't hesitate to reach out. Warm regards, Sales Team Toyota of Scranton