Mark Thomas | Page 15

JAMES BROWN IS THE REASON WHY I COME BACK. Service manager James brown is a great guy who makes sure the customer comes first. Beware of sales because I was sold a Lexus that end up needing a n Service manager James brown is a great guy who makes sure the customer comes first. Beware of sales because I was sold a Lexus that end up needing a new engine or rebuild. What I will say is sales in my opinion is shady but the service department is number 1 in my book. James Brown went above & beyond to get the Lexus fixed but the work that service did was over $3,000 (Note) nothing came out of my pocket, Toyota ate the bill. The Lexus check engine kept coming back on. So what Toyota did was buy the car back, paid off the bank and gave me another selection in that same price range which I settled for a Toyota Camry. Wish I could've gotten another Lexus but I was just fed up with the process of my credit having to be ran again which my score went down more in order for me to get the Toyota. (Wasn't happy about that!) I will say that Toyota gave me a loaner pickup while they was trying to fix the Lexus. The Camry runs 100% so far in the 5 days I had it but I still wish I was able to have another Lexus! Big difference in the Luxury aspect. Would I buy another car at Toyota? Probably, knowing that service is top of the line! THEY WILL TAKE CARE OF YOU! In sales there's a young kid that looks like a fake Steven Segel😂 I don't know his name but he seems to not care much weather you buy a car or not. And I have a hand held scanner and when I hooked it up to the Lexus when I got it home it showed that the check engine light was cleared that same day. Not blaming anyone but just seemed odd that it was cleared the day I set the appointment to purchase the vehicle. More

by KEITHCOOTE44 Verified Customer Verified Customer

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Tundra Servicing As always Toyota of Scranton takes good care of its customers during any type of routine scheduled or other service visit. My vehicle was gone over by As always Toyota of Scranton takes good care of its customers during any type of routine scheduled or other service visit. My vehicle was gone over by technicians and was ready before I realized it.No question is left unanswered when it came to other information about the Tundra. More

by SACKVILLE77 Verified Customer Verified Customer

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GREAT EXPERIANCE SERVICE IS AWESOME NICK MY SALESMAN WAS GREAT. SUPER FRIENDLY. JAMMIE AT THE FRONT DESK IS A DIAMOND. ALAN BLAD MADE ME FEEL COMFORTABLE. MARK THO SERVICE IS AWESOME NICK MY SALESMAN WAS GREAT. SUPER FRIENDLY. JAMMIE AT THE FRONT DESK IS A DIAMOND. ALAN BLAD MADE ME FEEL COMFORTABLE. MARK THOMAS WAS INFORMATIVE DELIVERING THE CAR. OVERALL GREAT EXPERIENCE More

by NMARCEN Verified Customer Verified Customer

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New Car Purchase The experience was very good from sales to finance to mgmt. Only room for improvement is to figure out a way to shorten the significant wait time betw The experience was very good from sales to finance to mgmt. Only room for improvement is to figure out a way to shorten the significant wait time between when purchase agreed upon and when you actually sit down with the finance person, but this seems to be a common problem across many dealerships. More

by Buyer2019 Verified Customer Verified Customer

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It was a no pressure sale. Corey was very helpful he showed me two options and helped us decide what car to buy at the right price. Very happy with everything would recommend th Corey was very helpful he showed me two options and helped us decide what car to buy at the right price. Very happy with everything would recommend the dealership to someone who is looking for a new car. More

by KMALONEY18 Verified Customer Verified Customer

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Purchase New Vehicle They were very easy to deal with and no pressure. Staff is knowledgeable about the product. Joe made my day that I was able to drive home in it that They were very easy to deal with and no pressure. Staff is knowledgeable about the product. Joe made my day that I was able to drive home in it that day. I call that service! Joe & Mark have been helpful with me to understand these new cars with all the technology. More

by Sporty 2019 Verified Customer Verified Customer

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Very little experience Only go there as long as my warranty is in effect Time will tell how I will be treated as far as service is concerned Only go there as long as my warranty is in effect Time will tell how I will be treated as far as service is concerned More

by OD2435 Verified Customer Verified Customer

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Was an amazing experience Excellent service, great sales people, great atmosphere, As soon as you walk in they will greet you at the door with a great smile, then a sales pers Excellent service, great sales people, great atmosphere, As soon as you walk in they will greet you at the door with a great smile, then a sales person will approach you, really friendly More

by IORIKYO35 Verified Customer Verified Customer

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Garage door opener While I have had past good experiences with Toyota service, the past two appointments to get my car installed remote garage door has failed. I still While I have had past good experiences with Toyota service, the past two appointments to get my car installed remote garage door has failed. I still have to use my hand held remote. With the reliability and price of this vehicle, you would expect the costly features to work More

by patspat41 Verified Customer Verified Customer

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Nice experience From the moment we walked in, we were greeted by a few employees who were not salespeople. It is nice to see that they treat you like a person and no From the moment we walked in, we were greeted by a few employees who were not salespeople. It is nice to see that they treat you like a person and not jus a sale. We loved the way it was kept. Not like the Toyota dealer in Wilkes-Barre! More

by mandb89 Verified Customer Verified Customer

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