Marco Pena
Marco Pena at Baker Nissan

Marco Pena

Service Advisor

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

4.8
13 Reviews
4.8

13 Reviews

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Languages Spoken

English English

Spanish Spanish

13 Reviews of Marco Pena

June 30, 2026

Dealership Rating
Employee Rating

Baker is the BEST! ! Marquess Smith is the man to see in Sales! Rolando and Yamet are the ones in Service. Have a problem, see Brad Baker, the General Manager! More

by PSH52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

Baker Nissan responded

Thank you for your amazing review! We are thrilled to have such a dedicated team, including our fantastic salesperson Marquess, and exceptional service representatives Rolando and Yamet. And of course, Brad Baker always goes above and beyond as our General Manager. We appreciate your support!

June 29, 2026

Dealership Rating
Employee Rating

As always, they got me in and taken care of. Appreciate the service SO much! More

by PSH52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 01, 2026

Baker Nissan responded

Thank you for the amazing review! We're happy to hear that we were able to provide quick and efficient service. Our team is always here to take care of our valued customers like you.

June 29, 2026

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Employee Rating

The service is great and the staff is friendly. I always get consistently good results. More

by norvickespinosa
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jun 30, 2026

Baker Nissan responded

Thank you so much for the positive feedback! We are thrilled to hear that our service and staff have met your expectations. Our goal is always to provide consistently great results for our customers. Your satisfaction means everything to us! 💯😊

June 19, 2026

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I purchased a 2019 Nissan Pathfinder on May 29, 2026, with approximately 39,700 miles. The sales representatives were highly professional and accommodating. A minor issue was discovered shortly after, an More

by JORGEDL38
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 23, 2026

Baker Nissan responded

J. D. L., we strive for 100% satisfaction, and it is great to see you had such a positive experience working with us to get everything situated on your new Pathfinder ! Welcome to the Baker Nissan Family

June 12, 2026

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Customer service is always great and the professionalism, speed of service and keeping me abreast on what i need to have done is awesome More

by SIMMIECOLSON
Service Price Transparency
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Recommend Dealer
Yes
Jun 16, 2026

Baker Nissan responded

Thank you for your kind words! Our team takes pride in providing excellent customer service and keeping our clients informed every step of the way. We appreciate your support and look forward to continuing to serve you in the future. #customersatisfaction #greatservice

June 11, 2026

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Am not happy cause they did not put my cap back on my tire so I will be going back up there More

by carolynt.atejackson936
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 12, 2026

Baker Nissan responded

Hi, we apologize for the inconvenience. We will make sure to remind our team to double check for any missed items during our services. We would like to fix this situation if you are open to return so we can replace your Valve caps and offer you a complementary detail on your vehicle

May 21, 2026

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Employee Rating

Amazing to work with would recommend him to anyone super polite friendly and knowledgeable person More

by ASHLEYCIFUENTES1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Baker Nissan responded

Thank you so much for your positive feedback! We strive to provide excellent service and it means a lot to hear your recommendation. Our team is always here to help and we appreciate your kind words about our knowledge and friendly demeanor. Thank you for choosing our business!

May 09, 2026

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Employee Rating

It was easy to make the appointment. Marco Pena greeted me as I drove up. He was courteous and kept me up to date. More

by sourlakemike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2026

Baker Nissan responded

Thank you for your kind words! We are thrilled to hear that Marco provided top-notch service and made the appointment process easy for you. We are fortunate to have him on our team. See you at your next appointment!

May 04, 2026

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Employee Rating

Im haviing problems with the nissan connect and wireless. and it seems no one wants to help.ive sent emails to Dianna and hope. I want a vehicle that all functions work,thats all im asking for. Nissan w More

by dm3.138
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Hope/Diana

May 08, 2026

Baker Nissan responded

Thank you for taking the time to share your feedback. We’re very sorry to hear about the frustration you’ve experienced with Nissan Connect and the wireless features in your vehicle. We understand how important it is for every function to work properly, and we apologize that you’ve felt unsupported during this process. Your concerns are important to us, and we appreciate you bringing them to our attention. We hope to have the opportunity to restore your confidence and provide the assistance you deserve.

April 25, 2026

Dealership Rating
Employee Rating

Fast service and good communication. Maintenance was completed as needed and any upcoming needed service needs were communicated. Baker Nissan’s texting service for communication is nice More

by Tider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 27, 2026

Baker Nissan responded

Thank you so much for the positive feedback! We pride ourselves on providing fast and efficient service while keeping our customers informed every step of the way. We are happy to hear that our texting service has been convenient for you. We appreciate your business and look forward to serving you in the future!

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