Diane Ellis
Diane Ellis at Baker Nissan

Diane Ellis

Owner Loyalty /Customer Relations Manager

Baker Nissan

19630 Northwest Freeway
Houston, TX 77065

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4.6
17 Reviews

Dealership Experience

10 yrs, 8 mos

4.6

17 Reviews

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17 Reviews of Diane Ellis

July 01, 2026

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I've purchased at 5 vehicles from Baker Nissan for the past 20 years and have always received the best customer service from the sales and service teams. More

by MA_MORALES
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Recommend Dealer
Yes
Jul 02, 2026

Baker Nissan responded

Thank you so much for trusting us with your vehicle needs for the last 20 years! We truly value your loyalty and are proud to have provided you with exceptional customer service every time. Here's to many more years of customer satisfaction at Baker Nissan.

June 30, 2026

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Baker is the BEST! ! Marquess Smith is the man to see in Sales! Rolando and Yamet are the ones in Service. Have a problem, see Brad Baker, the General Manager! More

by PSH52
Service Price Transparency
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Recommend Dealer
Yes
Jul 01, 2026

Baker Nissan responded

Thank you for your amazing review! We are thrilled to have such a dedicated team, including our fantastic salesperson Marquess, and exceptional service representatives Rolando and Yamet. And of course, Brad Baker always goes above and beyond as our General Manager. We appreciate your support!

June 05, 2026

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The service department is the best. I always feel like I am a valued customer and truly appreciate the knowledge and dedication of the staff. My service advisor, Yamet, always goes abov More

by LM.DINORSCIA
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Recommend Dealer
Yes

Other Employees Tagged: Yamet "Jim" Medina

Jun 08, 2026

Baker Nissan responded

Thank you so much for your kind words! We’re happy to hear that our sales department continues to exceed your expectations. We truly value your loyalty and will pass along your feedback to our team. We look forward to serving you again soon!

April 24, 2026

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Had a very easy purchase at Baker Nissan , wanted the newer model they had it available once I arrived I worked with Cesar and Diane both were excellent very considerate of my time and gave me great cu More

by Carlos E
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Recommend Dealer
Yes

Other Employees Tagged: Cesar Vivas

Apr 27, 2026

Baker Nissan responded

Thank you for your kind words, we are thrilled to hear about your positive experience at Baker Nissan! Our team takes pride in providing exceptional customer service and making car buying an easy process. We appreciate your friend's recommendation and look forward to serving you again in the future.

January 31, 2026

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They took great care of me and my Murano. Explained everything and answered all my questions! More

by Happy Customer AG
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Recommend Dealer
Yes
Feb 05, 2026

Baker Nissan responded

Thank you for the positive review! We are so glad to hear that you had a great experience with us and that we were able to answer all your questions. We take pride in providing excellent customer service and we look forward to taking care of you and your Murano in the future! #customersatisfaction #qualityservice #automotivecare

January 25, 2025

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I’ve been driving Nissan for over 10 years. Although I always shop around each time I renew my lease, Miguel Cantos finds a way to show me why Baker Nissan is the best! Their process is smooth More

by Karen Cantos
Sales Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Shawn Kennedy, Kene Abiakam, Miguel Cantos , Ricky Reyes

December 18, 2024

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I learned about Baker Nissan from a friend. The service I experienced is more than I expected. The group I had was so heart warming. By God's grace and mercy, they made me feel like family and More

by slitadraper1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Kene Abiakam , Marquis Smith, Emmanuell Luna, Brad Baker

Dec 21, 2024

Baker Nissan responded

Slitadraper1, it's experiences like yours that really keep us motivated!

November 24, 2024

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I am very disappointed with my unpleasant experience with Baker Nissan. Recently, I unknowingly purchased a used vehicle with major issues.. they refused to compromise with me. My experience with customer se More

by Rodeylove
Recommend Dealer
No

Other Employees Tagged: Axel Sanchez , Travis Stewart

Dec 12, 2024

Baker Nissan responded

Rochelle Arnolie, we regret to hear that you had this experience with us. Please reach out to us at (832) 604-3495 so we may assist you in moving forward towards a resolution.

November 23, 2024

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The dealership is very clean, the service staff is very friendly and knowledgeable. They take very good care of me and my car. They even offer the wash my car after the service. More

by Alex Valdez
Service Price Transparency
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Recommend Dealer
Yes
Dec 04, 2024

Baker Nissan responded

Hi Alex , thank you for taking the time to leave a review for us at Baker Nissan North. We're happy we could meet your expectations!

October 25, 2024

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Employee Rating

I purchased an Ariya at Baker Nissan , It was really a fantastic experience . I still come and Charge my Ariya on occasion and Diane is the EV Specialist who helped me over a year ago and still remembers More

by E Wong
Sales Price Transparency
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Recommend Dealer
Yes
Oct 26, 2024

Baker Nissan responded

E Wong, we're so glad that we were able to go above and beyond your expectations!

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