Diane Ellis
Owner Loyalty /Customer Relations Manager
Baker Nissan
19630 Northwest Freeway
Houston, TX 77065
Dealership Experience
10 yrs, 5 mos
14 Reviews
Write a Review14 Reviews of Diane Ellis
April 24, 2026
Had a very easy purchase at Baker Nissan , wanted the newer model they had it available once I arrived I worked with Cesar and Diane both were excellent very considerate of my time and gave me great cu newer model they had it available once I arrived I worked with Cesar and Diane both were excellent very considerate of my time and gave me great customer service this dealership was referred to me by a close friend who has purchased 4 cars here and never had a negative experience , her word is true this was the best and easiest car purchase i have ever done More
Other Employees Tagged: Cesar Vivas
January 31, 2026
They took great care of me and my Murano. Explained everything and answered all my questions! Explained everything and answered all my questions! More
Other Employees Tagged: Amiee Govea, Yamet Medina, Luis Estrada, Mario Rivera, Jeff Valladares, Marco Pena
January 25, 2025
I’ve been driving Nissan for over 10 years. Although I always shop around each time I renew my lease, Miguel Cantos finds a way to show me why Baker Nissan is the best! Their process is smooth Although I always shop around each time I renew my lease, Miguel Cantos finds a way to show me why Baker Nissan is the best! Their process is smooth and service is Great! More
Other Employees Tagged: Shawn Kennedy, Kene Abiakam, Miguel Cantos , Ricky Reyes
December 18, 2024
I learned about Baker Nissan from a friend. The service I experienced is more than I expected. The group I had was so heart warming. By God's grace and mercy, they made me feel like family and The service I experienced is more than I expected. The group I had was so heart warming. By God's grace and mercy, they made me feel like family and I have been happy every since. Thank you Baker Nissan family! More
Other Employees Tagged: Kene Abiakam , Marquis Smith, Emmanuell Luna, Brad Baker
November 24, 2024
I am very disappointed with my unpleasant experience with Baker Nissan. Recently, I unknowingly purchased a used vehicle with major issues.. they refused to compromise with me. My experience with customer se Baker Nissan. Recently, I unknowingly purchased a used vehicle with major issues.. they refused to compromise with me. My experience with customer service was absolutely horrible! I wouldn't advise anyone to do business with this company. More
Other Employees Tagged: Axel Sanchez , Travis Stewart
November 23, 2024
The dealership is very clean, the service staff is very friendly and knowledgeable. They take very good care of me and my car. They even offer the wash my car after the service. friendly and knowledgeable. They take very good care of me and my car. They even offer the wash my car after the service. More
Other Employees Tagged: Carl Baker, Shawn Kennedy, Marquess Smith, Damon Heim, Miguel Cantos, Amiee Govea, Yamet Medina , Stephanie O'Neal, Glenn Reifschneider
October 25, 2024
I purchased an Ariya at Baker Nissan , It was really a fantastic experience . I still come and Charge my Ariya on occasion and Diane is the EV Specialist who helped me over a year ago and still remembers fantastic experience . I still come and Charge my Ariya on occasion and Diane is the EV Specialist who helped me over a year ago and still remembers my name anytime i come by I feel very welcomed at Baker Nissan I have never felt that at another Dealership before More
November 08, 2023
I’ve been doing business with Baker Nissan since 2006. I’ve always been treated fairly. I would highly recommend the to anyone! I’ve always been treated fairly. I would highly recommend the to anyone! More
Other Employees Tagged: Carl Baker, Cesar Vivas , Luis Castillo, Felipe Rodriguez, Devon Harris
June 11, 2022
The service carried out on my Nissan Altima for replacement of the Sun Visor on the drivers side was carried out to my satisfaction. Of note, this was a minor repair to my car and the cost for replacement of the Sun Visor on the drivers side was carried out to my satisfaction. Of note, this was a minor repair to my car and the cost for the labor for the replacement the Sun Visor was less than $100 and what is significant about this is that the car was dirty when I brought it in and I wondered if they would clean the car before I picked it up. Awesome service and thanks to Baker Nissan that they took the extra step and washed the car. Great service. More
Other Employees Tagged: David Espino
September 20, 2021
My experience here was completely horrible. William my sales guy tried to scam me out of my tax saving for a trade in because he said he wouldn’t get paid off the car I was trading in. He wanted me to com sales guy tried to scam me out of my tax saving for a trade in because he said he wouldn’t get paid off the car I was trading in. He wanted me to complete the deal first then sale him my car because he would get 300 for it. But it would cost me 1800 in the process. He actually thought I was stupid. Also they don’t show you the carfax or any numbers unless you demand it. First off they sold me a car with no AC. Then bugs started coming out of every which way in the car. They said they did a 128 pt check but how do you miss something as big as the AC not blowing cold air. I called and they they fixed it but I was without a car for 2 full days. William the sales guy called to tell me the AC was working fine when they sold it to me I said if that was so why did they fix it? Sean the sales manager and the financial guy in the front are absolute xxxxxxxx and they feed off each other’s ignorance. I asked to speak with the General manager and Sean the sales director said there was no one above him to speak with. I had to go and get the original car that I traded in because I had no trust in the reliability of the car they sold me. When I did that, they tried to make me feel like a complete fool. Needless to say stay clear of this dealership, there isn’t anything but crooks working here! Also they don’t honor their internet coupons!!!!! More
Other Employees Tagged: Shawn Kennedy , Amber Caraway, Fernando Diaz, Shaun Hazeley, Brayden Hendley, Mike Luna, Tanny Perez, Roger Quintanilla, Glenn Reifschneider, William in Sales

