Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith | Page 15

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

Contact Me
4.8
170 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

5 yrs, 11 mos

4.8

170 Reviews

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170 Reviews of Marcellis Smith

May 06, 2024

Dealership Rating
Employee Rating

Always amazing experience. Quick and extremely helpful service. My vehicle has been able to continue running so long thanks to the help Ive gotten here. More

by bahensky4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2024

Honda of the Avenues responded

We look forward to continuing to service your vehicle for years to come!!

April 16, 2024

Dealership Rating
Employee Rating

Marcellious, and Clay helped me immensely. Clay helped iron out a problem with financing with Ally. And Marcellious helped check me in, checked me out, and explained to me with satisfaction ev More

by mikenkathi6268
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bobby Howard, Darius Simon , Clay Fenwick, Oral McDonald

Apr 16, 2024

Honda of the Avenues responded

Thank you for your business and the kind review. I'm glad to hear Clay helped with financing and Marcellis did a thorough job explaining the services. We look forward to seeing you again. Crista Poynor Service Director

April 16, 2024

Dealership Rating
Employee Rating

The service writer tried passing my appointment off to another service writer who basically said heck no! but immediately did a write for a sales persons daughter that didn't have an appointment. They t More

by rheat2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 16, 2024

Honda of the Avenues responded

I'm so sorry for the experience you had when you came in for service. I will definitely investigate what happened. We do put seat protectors in every car with floor protection as well but we remove them when the vehicle is parked or pulled up. If you 'd like to stop in for a complimentary car wash, we'd be happy to do that for you as every car should be washed. If you'd like to give me a call to discuss I'd be more than happy to speak with you as we do value you as a customer. I would reach out to you but based on your user profile I am unable to locate your file. Crista Poynor Service Director

April 16, 2024

Dealership Rating
Employee Rating

They send email of what's wrong with your car. Send pictures and reports about what's happening More

by cheriegaskin92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of the Avenues responded

We are glad you had a great experience at Honda of the Avenues! Thank you for your business and we look forward to serving you again in the future.

April 07, 2024

Dealership Rating
Employee Rating

Had a broken tail light; drove into service at 6 PM and drove out at 6:30 PM. Fast and efficient service! More

by NoDeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Combs

Oct 10, 2025

Honda of the Avenues responded

Thank you for your review! We're glad we could get your tail light fixed quickly and efficiently. We appreciate your feedback and look forward to serving you again!

April 03, 2024

Dealership Rating
Employee Rating

I thought I needed a new battery, but they checked and secured some stuff that was loose and it was under an hour! Totally recommend! More

by mattandjenc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We're glad we could quickly get your car back in top shape and save you a battery replacement. We appreciate your recommendation!

March 29, 2024

Dealership Rating
Employee Rating

Service was top notch. I was called to let me know that the part was in and made the appointment. Dropped off the Honda, and two hours later, the car was ready. Marcellis a More

by Jason H
Recommend Dealer
Yes

Other Employees Tagged: Ed Danley

Oct 04, 2025

Honda of the Avenues responded

Thank you for your feedback! We’re thrilled to hear Marcellis provided outstanding communication and made your service experience quick and seamless. We’ll be sure to pass along your praise!

March 23, 2024

Dealership Rating
Employee Rating

The staff was extremely helpful and explained everything thoroughly! Everyone is super nice and patient! More

by tasha3843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clay Fenwick, Richard Moss

Apr 12, 2024

Honda of the Avenues responded

We are so happy that you enjoyed your experience with us! We really appreciate your business and look forward to serving you again in the future!

March 20, 2024

Dealership Rating
Employee Rating

First time using Speed service. Very good and easy. Marcellis was very attentive to my request for oil change,etc. Checked with me on the progress of the work. Good employee. More

by baker7081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Honda of the Avenues responded

Thank you for sharing your first Speed Service experience! We're glad Marcellis provided attentive and efficient service. We appreciate your feedback and look forward to seeing you again!

March 20, 2024

Dealership Rating
Employee Rating

Marcellus was very polite and got me in and out quickly. I respect that he asked me about other services my car might need, but did not give me a guilty trip for services I declined. More

by catfp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2025

Honda of the Avenues responded

Thank you for sharing your experience! We're glad Marcellus provided polite, efficient service and respected your choices. We appreciate your feedback and look forward to seeing you again!

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