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Marcellis Smith
Marcellis Smith at Honda of the Avenues

Marcellis Smith

Service Advisor

Honda of the Avenues

11333 Philips Highway
Jacksonville, FL 32256

Contact Me
4.8
170 Reviews

Dealership Experience

4 yrs, 9 mos

Industry Experience

5 yrs, 11 mos

4.8

170 Reviews

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170 Reviews of Marcellis Smith

July 16, 2026

Dealership Rating
Employee Rating

All right Clean professional responsive appreciate being updated on a consistent basis as to the progress of the service More

by bstdwt
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

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Jul 22, 2026

Honda of the Avenues responded

Thank you for your review! We're glad you had a clean, professional, and responsive service experience. We appreciate your support and are happy we could keep you updated throughout the process. We look forward to seeing you again!

July 07, 2026

Dealership Rating
Employee Rating

The repair is quality but Honda does overcharge for such an easy to damage engine splash guard. Hopefully future cars aren't built this way. More

by cody.petry
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

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Jul 13, 2026

Honda of the Avenues responded

Thank you for your feedback. We're glad you're satisfied with the quality of the repair. We appreciate your comments regarding the splash guard and pricing, and we'll be sure to share your feedback with our team. We value your business and hope to serve you again in the future.

July 03, 2026

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Employee Rating

Good team Good team and organization, better if clean thr car same Subaru Clean the car when finished the service More

by vhs844
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

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Jul 06, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad you had a positive experience with our team. We're sorry we missed the mark on cleaning the inside of your vehicle and appreciate your suggestion. We value your feedback and look forward to serving you again!

July 03, 2026

Dealership Rating
Employee Rating

VERY GOOD IF YOU ASK ME FOR MORE WORDS I WILL LOWER MY DEALERSHIP RECOMMENDATION. STOP ANNOYING ME!!!! More

by rc2b
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

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Jul 06, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad you had a good experience and appreciate you taking the time to leave a review. We hope to see you again at Honda of the Avenues!

June 22, 2026

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Employee Rating

A good experience with Marcellis at the Avenues. The work was well done although brake fluid was spilt in engine compartment and some of it dripped on my garage floor. No other issues and the car More

by J_melo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 24, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad Marcellis provided a great experience and that the work was completed well. We appreciate you bringing the brake fluid concern to our attention and will share it with our team as we continue to improve. Thank you for choosing Honda of the Avenues!

June 16, 2026

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Employee Rating

Excellent and fast It was a good experience and I would come back. I don't like needy surveys More

by gtbailey5
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

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Jun 18, 2026

Honda of the Avenues responded

Thank you for your feedback! We're glad to hear you had an excellent and fast experience and that you would return. We also appreciate your honesty regarding surveys.

June 16, 2026

Dealership Rating
Employee Rating

They were very nice, and got me in immediately. Which was very nice considering I was in a time crunch. They were very professional and very helpful and did everything in their power to keep the he More

by bridgetstevens27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2026

Honda of the Avenues responded

Thank you for your review! We're glad to hear our team was able to get you in quickly and provide professional, attentive service. We appreciate your trust in taking care of your vehicle and look forward to seeing you again.

June 13, 2026

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Employee Rating

It was my first time here. Overall, it was pretty nice and I especially like the kids play area. More

by Alex Biega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad your first visit was a great experience and that you enjoyed our kids' play area. We appreciate your feedback and look forward to seeing you again!

June 13, 2026

Dealership Rating
Employee Rating

I always wait longer than expected at this dealership. They had my car for three hours this past visit and I was told I would get a text when my car was ready. Three hours later I showed up and my car was More

by dakotaptrag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2026

Honda of the Avenues responded

Thank you for your feedback. We apologize for the longer-than-expected wait and for the lack of communication regarding your vehicle's status. We understand how frustrating it is to wait for a notification that never arrives, especially when your time is valuable. Your comments will be shared with our team as we work to improve both our service timelines and communication. We appreciate your business and the opportunity to do better on your next visit.

June 11, 2026

Dealership Rating
Employee Rating

Efficient, courteous, professional. Efficient in work order, courteous with client, professional when it comes to his understanding of vehicle. More

by vincentqp1
Recommend Dealer
Yes

Other Employees Tagged: Marcellis Smith

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Jun 15, 2026

Honda of the Avenues responded

Thank you for your review! We're glad to hear you received efficient, courteous, and professional service. We appreciate your feedback and look forward to serving you again!

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