I am pleased with the service provided at the vw
dealership. Thank you. Have a blessed day
dealership. Thank you. Have a blessed day
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by Nana
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!
Excellent service.
Competent technicians. Fantastic management. Fred B, Luis T and Mike B are all fantastic.
Competent technicians. Fantastic management. Fred B, Luis T and Mike B are all fantastic.
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by ANIBINANI@HOTMAIL.COM
Verified Customer
Verified Customer
Other Employees Tagged:
Luis Tinoco
Jun 18, 2025 -
Volkswagen of Downtown Chicago responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!
Although Luis was fantastic, however I am concerned about
the condition of my car, specially the catalytic system, since picking it up from your location. Additionally, it sounds like something is rattling n
the condition of my car, specially the catalytic system, since picking it up from your location. Additionally, it sounds like something is rattling now. I did not have any issues with it before I brought my car in to be serviced for a coolant leak and overheating. At the very least, I am disappointed.
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by TANYAFTOWNS
Verified Customer
Verified Customer
Other Employees Tagged:
Luis Tinoco
Jun 13, 2025 -
Volkswagen of Downtown Chicago responded
Hello Tanya:
At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for time!
Jun 13, 2025 -
Volkswagen of Downtown Chicago responded
Hello Tanya:
At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for time!
Worst service experience I have had with over 25years of
driving. Dealership dented passenger side door in their garage and have not been responsive to numerous requests regarding dent or completion of othe
driving. Dealership dented passenger side door in their garage and have not been responsive to numerous requests regarding dent or completion of other requested work. Completely unprofessional in lack of response and follow through.
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by WNG4
Verified Customer
Verified Customer
Service Price Transparency
Jun 09, 2025 -
Volkswagen of Downtown Chicago responded
Hello Steven Deluca,
I want to sincerely apologize for the dent you’ve noticed. I’ve reviewed the intake photos, and while there appears to be something there, I’d like to investigate this further with you to determine how we can best resolve the issue.
I've attempted to reach out a few times, as whenever we perform a goodwill repair with Volkswagen’s support, I always want to ensure that everything has been completed to your satisfaction and is functioning properly.
Please feel free to contact me at your earliest convenience so we can discuss the next steps. I’m here to help and want to make this right for you.
You can reach me directly at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you, and I look forward to speaking with you.
Best regards,
Fred Borek
Service manager
VW of downtown Chicago
Prices are ridiculous.
Bill was higher than I was told . And they don’t accept credit cards without 3% fee, which I wasn’t told until checkout.
Bill was higher than I was told . And they don’t accept credit cards without 3% fee, which I wasn’t told until checkout.
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by James
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2025 -
Volkswagen of Downtown Chicago responded
James Hooker,
I’m sorry to hear about your disappointment regarding these issues. I’d like to invite you to review the call where we discussed the cost, as I did inform you of the amount, and it aligns with what you were actually charged.
I also made every effort to secure goodwill coverage for a repair on a vehicle that has minimal maintenance history within the VW network. Regarding the 3% processing fee, I understand how frustrating these additional costs can be, but unfortunately, it has become a standard practice across many businesses.
I sincerely wish I could have done more, but I do hope you find the $1,400 in goodwill savings to be a meaningful benefit.
Wishing you a great day, and please don’t hesitate to reach out if there’s anything further I can assist with.
Fred Borek
VW Service Manager
Her service was very good.
She greeted me nicely you deserve a 10 for her good customer service
She greeted me nicely you deserve a 10 for her good customer service
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by VONE28.JOHNSON
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2025 -
Volkswagen of Downtown Chicago responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!
I actually wish there was neutral vs just yes no for
recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it t
recommendation. I just do not trust the service department. Not only had I just had the exact service done on my car. My garage even reinspected it the work and said all was good and suggested I bring it to the dealership. I asked them to give me the part so I could bring it to my garage and they would refund me for the part. That did not happen. Luckily the manager ended up taking the cost of the part off of the total cost. I just have doubts that that was even the issue with the car and feel maybe just the computer needed to be reset. Unfortunate that I feel that way. My garage was in contact with the parts folks where they got the part so I know it was under warranty. Luis refused to remove part cost and was supposed to hang onto part.
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by Downtown Chicago customer
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2025 -
Volkswagen of Downtown Chicago responded
At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for time!
Jun 01, 2025 -
Volkswagen of Downtown Chicago responded
At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for time!
Kelia made certain that the part was available before
taking the car up to the service area. Service completed in the hour and a half time frame that she estimated for me. I waited at the dealership.
taking the car up to the service area. Service completed in the hour and a half time frame that she estimated for me. I waited at the dealership.
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by SSBICAK
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Kelia House
, Mohammed, the car porter.
May 22, 2025 -
Volkswagen of Downtown Chicago responded
Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.
Very knowledgeable people they listen and take directions
thank you All
Appreciate all the help
thank you All
Appreciate all the help
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by Yaghmour group
Verified Customer
Verified Customer
Service Price Transparency
May 17, 2025 -
Volkswagen of Downtown Chicago responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
always amazing!
they helped me to get my first car, and have continued to provide great service. thank you!
they helped me to get my first car, and have continued to provide great service. thank you!
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by kvasil38
May 16, 2025 -
Volkswagen of Downtown Chicago responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.
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