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Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago
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Luis Tinoco

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.5
333 Reviews
4.5

333 Reviews

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333 Reviews of Luis Tinoco

February 28, 2025

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Employee Rating

I have been dealing with Luis for a number of years. He is courteous and efficient and very helpful. He gets the job done. And has risen to the top of the service department I feel. More

by jameslester
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 02, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, James, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

February 21, 2025

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Employee Rating

Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

by Dane’s Volkswagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Kelia House, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen

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Feb 21, 2025

Volkswagen of Downtown Chicago responded

We are very happy Fred and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 13, 2025

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Employee Rating

I took my car in for an oil change and inspection, and it was all done in a very timely manner, and no extra work was recommended. The location is not super convenient for me personally, but it is the closes More

by DONNAMACDUFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

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Feb 14, 2025

Volkswagen of Downtown Chicago responded

Thank you, Donna, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

February 13, 2025

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Wonderful customer service representative and your dealership. Resolved all my questions. Service was completed on time. More

by bkositchek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 13, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that Luis and our team were able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 11, 2025

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Employee Rating

Great experience always. Great customer service. People are always very helpful and polite. Luis is a great employee always goes beyond the expectations. More

by at
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 12, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear Luis and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 11, 2025

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Employee Rating

Brought my car in for service and was helped by Luis Tinoco! Luis was such a wonderful service writer. Answered any and all questions I had, was very prompt and listened. I would highly recommend Luis t More

by anon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 11, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your service experience with Volkswagen of Downtown Chicago. Luis and our team appreciate your business and hope to see you again soon!

February 10, 2025

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Employee Rating

The service department is fine. ..it's the sales staff that could really use some help. More

by jeffrey.damaschke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 14, 2025

Volkswagen of Downtown Chicago responded

Jeffrey, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

February 10, 2025

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Employee Rating

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Kelia House, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen, Emre Simsek

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Feb 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 09, 2025

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Employee Rating

Service center damaged my car. I called and let them know. They said the manager would call back but never did. The right side of my car is scraped. More

by Leyla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 10, 2025

Volkswagen of Downtown Chicago responded

Hello Leyla: I am terribly sorry. Fred never received this message, and we could not figure out who you are. We would love to help get your car fixed. Plese either call us directly or private message us your info so we can look into what happened and put a plan together to get your car fixed. Thank you, Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

February 06, 2025

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Employee Rating

They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Cameron Stough, Kelia House, Keion Carter, Alonzo Bass, Grant Bode, Christy Croft, Larry Cohen

Report | Print
Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. Thank you for your business.

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