My service advisor - Zuri H.
- was fantastic. Appreciated his professionalism. Overall, experience was positive and efficient.
- was fantastic. Appreciated his professionalism. Overall, experience was positive and efficient.
More
by CRAIG_GUILIANO
Verified Customer
Verified Customer
Service Price Transparency
Aug 19, 2025 -
Volkswagen of Downtown Chicago responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.
Horrible experience with purchasing a car then when
issues arise they rely on service to fix the unknown.
issues arise they rely on service to fix the unknown.
More
by abrandyw
Verified Customer
Verified Customer
Aug 21, 2025 -
Volkswagen of Downtown Chicago responded
Thank you for bringing this to our attention. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848.
Thank you for your time!
I am highly satisfied with my overall experience at the
downtown dealer!!! I plan to make this dealership my home for parts and service!!!
downtown dealer!!! I plan to make this dealership my home for parts and service!!!
More
by DKREED58
Verified Customer
Verified Customer
Service Price Transparency
Aug 15, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!
Service was quick like always, big thanks to Luis on
helping me out great costumer service
helping me out great costumer service
More
by JORGYRODRIGUEZ
Verified Customer
Verified Customer
Service Price Transparency
Aug 06, 2025 -
Volkswagen of Downtown Chicago responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!
It’s always a breeze to get an appointment, and staff is
friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while yo
friendly, and prompt. The waiting area is clean, and has accommodations while you wait. And the location is ideal if you want to take a walk while your vehicle is being serviced.
More
by LENNIERRE
Service Price Transparency
Aug 03, 2025 -
Volkswagen of Downtown Chicago responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I just picked up my car yesterday.
Everything seems good. I hope it continues to be that way. Thank you for a good car so far.
Everything seems good. I hope it continues to be that way. Thank you for a good car so far.
More
by Anastasia_cantrell2001
Verified Customer
Verified Customer
Service Price Transparency
Aug 02, 2025 -
Volkswagen of Downtown Chicago responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
I love to take my car to Volkswagen Downtown Chicago.
Luis and Julian are always welcoming and the customer service is excellent
Luis and Julian are always welcoming and the customer service is excellent
More
by Danielamontealegre2
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Volkswagen of Downtown Chicago responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!
Love the customer service.
I was helped quick and the service to my vehicle was done quick.
I was helped quick and the service to my vehicle was done quick.
More
by JEERANARDNIK
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!
I want to give a huge thank you to Luis Tinoco for the
outstanding service he provided to me and my family during our recent visit to Volkswagen. From the moment we arrived, Luis made us feel welcomed and
outstanding service he provided to me and my family during our recent visit to Volkswagen. From the moment we arrived, Luis made us feel welcomed and taken care of.
His communication was clear, honest, and consistent—we always knew what was happening with the vehicle and what to expect next. He respected our time, kept things moving efficiently, and made the entire process smooth and stress-free.
Luis also went above and beyond with his follow-ups, checking in to make sure everything was going well and that we were satisfied even after we had left the dealership.
Truly top-tier service. We’re grateful for his professionalism, kindness, and attention to detail. Highly recommend working with Luis if you’re looking for someone who genuinely cares and delivers excellent customer care.
More
by HECTOR18
Verified Customer
Verified Customer
Service Price Transparency
Aug 01, 2025 -
Volkswagen of Downtown Chicago responded
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!
Luis was very helpful handling all services and made sure
that everything went smoothly at the dealership. It was a great experience and I would recommend them to others.
that everything went smoothly at the dealership. It was a great experience and I would recommend them to others.
More
by DNWESTERMANN
Verified Customer
Verified Customer
Service Price Transparency
Jul 31, 2025 -
Volkswagen of Downtown Chicago responded
Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
