Luis Tinoco

Luis provided detailed, transparent and communicative customer support. Luis even responded to my after-working-hours questions. customer support. Luis even responded to my after-working-hours questions. More

by dougdew Verified Customer Verified Customer

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I have been generally please with service bit am mot happy about telling me I need certain services that I just had done recently or when the former service manager had his asst "test drive" my car by d happy about telling me I need certain services that I just had done recently or when the former service manager had his asst "test drive" my car by driving it home to Schaumburg, keeping it overnight, driving back to the dealership and going through tolls without paying them that I was responsible for and using 1/2 tank of gas without telling me. More

by SUSANNE703 Verified Customer Verified Customer

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Luis was a great help and answered any question I had. Highly recommend him for your service needs. Highly recommend him for your service needs. More

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Excellent customer service and professional staff. Thank you for a great car service experience. I would recommend this location to my friends. Thank you for a great car service experience. I would recommend this location to my friends. More

by corecommunications7 Verified Customer Verified Customer

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Luis was fantastic while my vehicle was being serviced. He is always very kind and helpful while explaining to me the diagnosis of my vehicle. He is always very kind and helpful while explaining to me the diagnosis of my vehicle. More

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I had a great experience working with Luis. I purchased my car from another dealership, but will be working with Luis and VW of Downtown Chicago moving forward. I purchased my car from another dealership, but will be working with Luis and VW of Downtown Chicago moving forward. More

by SScott91 Verified Customer Verified Customer

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I brought my Tiguan in for service, and the team here was outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on time, and they even took the time to explain what was done and what to watch for in the future. My Tiguan is running perfectly, and I truly appreciate how easy and stress-free they made the experience. Highly recommend this service department if you want your Volkswagen taken care of the right way! Thanks, Kurtis Coty More

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Everyone was professional and friendly. Everything was explained to me and I knew the charges up front. I was given a fairly accurate timeframe for my car to be finished. Discussed next ste Everything was explained to me and I knew the charges up front. I was given a fairly accurate timeframe for my car to be finished. Discussed next steps for car care. Was kept informed. More

by CASUTHER21 Verified Customer Verified Customer

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The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B Verified Customer Verified Customer

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Nice ac on this super hot day. The car was finished pretty quickly. Good showroom The car was finished pretty quickly. Good showroom More

by 123 Verified Customer Verified Customer

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