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Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
358 Reviews
4.4

358 Reviews

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358 Reviews of Luis Tinoco

May 21, 2025

Dealership Rating
Employee Rating

Kelia made certain that the part was available before taking the car up to the service area. Service completed in the hour and a half time frame that she estimated for me. I waited at the dealership. More

by SSBICAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House , Mohammed, the car porter.

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May 22, 2025

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

May 17, 2025

Dealership Rating
Employee Rating

Very knowledgeable people they listen and take directions thank you All Appreciate all the help More

by Yaghmour group
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Mike Szafraniec, Kelia House, Fred Borek, Jay Jaber, Alonzo Bass, Grant Bode, Michael Boos

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May 17, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

May 16, 2025

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Employee Rating

always amazing! they helped me to get my first car, and have continued to provide great service. thank you! More

by kvasil38
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Julian Perez, Kelia House, Rocco Cesario, Jay Jaber, Alonzo Bass

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May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Downtown Chicago to be a positive one. Please don't hesitate to reach out if you need anything else.

May 15, 2025

Dealership Rating
Employee Rating

My car took over one year to be returned. I spent more on fuel driving the loaners and VW Corporate won't even consider compensating me. Terrible!!!! More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kelia House

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May 16, 2025

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 12, 2025

Dealership Rating
Employee Rating

Luis is great to work with and he’s an asset to VW Chicago. He communicates really well and explained all work that needed to be completed. More

by L_GLAZA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 13, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 10, 2025

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Employee Rating

Quick service , great customer service! Quick service , professional care , great customer service and efficient and smooth process. More

by Anaidlherrera
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

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May 10, 2025

Volkswagen of Downtown Chicago responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Downtown Chicago.

May 06, 2025

Dealership Rating
Employee Rating

Their work was amazing but their customer service could have been better with me. Thanks More

by WNG4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Mike Szafraniec, Kelia House, Alonzo Bass, Grant Bode

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May 06, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago, we strive to provide a client experience of 100%. On occasion, things don't go as planned, but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager of VW of downtown Chicago, and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for your time!

May 05, 2025

Dealership Rating
Employee Rating

Friendly, fast, and terrific! ! Great place to bring your VW vehicle for service or sales More

by FordF150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Zafiriou, Herberto Delgado, Kelia House, Fred Borek, Alonzo Bass, Grant Bode, Michael Boos

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May 05, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

May 02, 2025

Dealership Rating
Employee Rating

I'm very disappointed at this time because I bring my vehicle for recall about engine cover and annual service and I had to wait 4 hours to get my car back. When I get back home I open the hood and I not More

by JUMAGON68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 03, 2025

Volkswagen of Downtown Chicago responded

Sir, the engine cover is likely part of the recall for which you originally came in. At this time, there is no replacement cover, as the recalled covers have been removed due to a defect. While I anticipate that a redesigned cover may be introduced in the future, there is currently no replacement available. I am unable to identify you by your profile name, but based on the recall details, it is likely that your vehicle falls within the affected models that require removal of the engine cover without replacement due to this issue. Please feel free to reach out if you have any questions, and I’d be happy to assist further. Fred.Borek@dtvwchicago.com 312.628.4848

May 02, 2025

Dealership Rating
Employee Rating

Car engine wasn't running as smoothly as I expected after pickup. There was no oil change sticker in place of the old one which made me think even more that the oil change wasn't done. More

by LEEWILSON2000
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco

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May 02, 2025

Volkswagen of Downtown Chicago responded

Hello Lee, I am sorry about returning yourcarwithou an updated oil change sticker. please shoot me a text on my cell phone 847-477-3724. I want to have your car brought back and recheck both the oil and the drivability for no charge. Thank you, Mike

May 03, 2025

Volkswagen of Downtown Chicago responded

Hello Brian, I left you a voicemail explaining that most manufacturers have moved away from oil change reminder stickers, as vehicles now notify owners of service intervals through their display systems. That said, we would be more than happy to place a sticker on your vehicle if that is your preference. Please let me know at your convenience how you'd like to proceed—we want to ensure this is a five-star experience for you. Feel free to reach out anytime at Fred.Borek@dtvwchicago.com. Thank you, and I appreciate your time! Fred Borek

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