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Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago
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Luis Tinoco

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.6
302 Reviews
4.6

302 Reviews

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302 Reviews of Luis Tinoco

November 16, 2024

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Employee Rating

Customer service was on point , and service was quick and Luis was very attentive very much appreciated More

by JORGYRODRIGUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 18, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 14, 2024

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Great sales and service, enjoyed the buying experience immensely. Easy, quick and no pressure, perfect. More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec

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Nov 16, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 13, 2024

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Employee Rating

Avery was an amazing sales consultant, before and after the sale. Luis in service was great as well. Highly recommend! More

by PEDIGOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Szafraniec, Kelia House, Baha Yer

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Nov 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Avery and Luis were able to help, and we hope to see you again!

November 12, 2024

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I love this dealership, how fast and organize they are. I would recommend everyone to come here More

by gloria
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Chris Smith, Herberto Delgado, Mike Szafraniec, Danny Aguilera, Syrell Fuel, Jimmy Caprile, Ahad Aamer, Larry Cohen

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Nov 12, 2024

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Gloria, and look forward to your next visit.

November 10, 2024

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Great customer service, great communication regarding the service process and the pickup / exit process was super smooth. More

by WNG4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 11, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 09, 2024

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Employee Rating

Terrible, unprofessional , scam , i will never use them again..i will avoid them like a plaque More

by Mohamed Elhelw
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Kelia House, Fred Borek, Willie Ware, Alonzo Bass

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Nov 09, 2024

Volkswagen of Downtown Chicago responded

Dear Mohammed Elhelw, our records show that you have not been here since July and this is the 3rd 1 star review we have received from you. We are happy to help you with any of your concerns. Was this a new issue that we can assist with or is this the same concern we worked on last time? Please let us know so we can help and what we can do to try and make this right. you can reach us privately via a call or text at 888-335-3496 and I can promise we will do what we can to make this right. Thank you

Nov 15, 2024

Mohamed Elhelw responded

Earlier, I attempted to resolve this issue directly with your team, and you assured me that your service manager would follow up to address the matter. However, despite this promise, no one ever reached out, which makes it clear that resolving customer concerns is not a priority for you. I also sought mediation through the BBB, but your response was dismissive and showed no genuine interest in resolving the matter. As a former customer, I believe it’s important to share my experience to inform potential customers. They should be aware that you may attempt to impose unnecessary charges that other dealers do not, and they should insist on obtaining clear, upfront pricing for parts and services before proceeding with any business with you,They should also be aware that if you fail to deliver the job on time, you may place the blame on them. Furthermore, if a loaner car is offered, you may attempt to charge them for it, adding further frustration to an already unsatisfactory experience.

November 06, 2024

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Employee Rating

Fast and efficient service. Luis gave updates in a timely manner and was very helpful. More

by LAILEA78
Recommend Dealer
Yes
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Nov 07, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

October 29, 2024

Dealership Rating
Employee Rating

I have never been treated as well at any car dealership (and there have been many over the years) as I have been at VW Downtown Chicago by Luis Tinoco. He has been extraordinarily kind and generous, especi More

by GMCKEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 29, 2024

Volkswagen of Downtown Chicago responded

Thank you for choosing Volkswagen of Downtown Chicago. Your feedback and rating mean a lot to us. We're glad Luis was able to help, and we hope to see you again!

October 26, 2024

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Employee Rating

Excellent Service! Customer focused. Maintenance and service for my vehicle was well explained. Will recommend More

by camille_shaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 27, 2024

Volkswagen of Downtown Chicago responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Volkswagen of Downtown Chicago.

October 24, 2024

Dealership Rating
Employee Rating

Luis Tinoco is absolutely the best I’ve been taking my truck to this dealership for service more then 8 years and always choose Luis because he always answered my questions and concerns that I might have More

by AARONMANTECA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

Volkswagen of Downtown Chicago responded

Luis is an amazing member of the department and his dedication to the client shows in his work. Your shining review demonstrates this and it shows he truly cares about the clients. Thank you for the feedback!

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