Luis Tinoco

Didn’t fix the problems that were asked to fix. Also, you keep sending these things for me to fill out, which are annoying. Won’t be bringing my car back. Also, you keep sending these things for me to fill out, which are annoying. Won’t be bringing my car back. More

by Jmayhall77 Verified Customer Verified Customer

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Good quick service. 1st time at this VW dealership for service and did not disappoint. 1st time at this VW dealership for service and did not disappoint. More

by OAPONTE82 Verified Customer Verified Customer

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Didn’t feel like the customer service was good. Waited 20 minutes for my car to pick up in the waiting area and come to look and my car is parked in front.. no one came to tell me.. probably won’t Waited 20 minutes for my car to pick up in the waiting area and come to look and my car is parked in front.. no one came to tell me.. probably won’t be back there was no urgency or offering of coffee at my 7am appointment More

by KERRYAG8 Verified Customer Verified Customer

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I am a client for about 4 years and usually I am always very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I very satisfied with the service at this location but this time I was now. I don't know if it was busy or whatever but I didn't feel taken care of. I was waiting in the waiting area and I wasn't notified that my car was ready for almost an hour. Also, when I checked in, the person that assisted me didn't make me feel welcome, after I declined the extra service, that I just can't afford at this time. I felt rushed and like he wanted to get rid of me. And when I went to the waiting area he seemed to forget about me. I was very disappointed by the service this time. More

by martyna.drozdz01 Verified Customer Verified Customer

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Great service as always! My vehicle was fixed in a timely matter and runs great. My vehicle was fixed in a timely matter and runs great. More

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Great professional service. The staff is always pleasant. Luis took great care of me.. thank you for great service The staff is always pleasant. Luis took great care of me.. thank you for great service More

by nigeriapayne Verified Customer Verified Customer

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Excellent service, friendly staff. Impressive waiting room, timely service, kept me updated on status repair Impressive waiting room, timely service, kept me updated on status repair More

by BERTUCCI3349 Verified Customer Verified Customer

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My vehicle was misdiagnosed on a previous visit it took the manager a week to return my call after calling four times. Rude and horrible customer service. the manager a week to return my call after calling four times. Rude and horrible customer service. More

by James Verified Customer Verified Customer

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There was little to no communication about the factory recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never r recall repair I brought my car in for. I reached out 4 or 5 times over the course of a 36 hour period and left messages with the call center, never receiving a reply. When finally spoke to Luis he told me no messages had been delivered. At 11:30 am he told me he was on the phone with my warranty provider about my coverage and at end of day when I spoke to him to inquire about the status of the warranty repair he told me he had just gotten off the phone with them, which means that one or the other wasn't true. He also told me that the dealership would perform a good will replacement on the console around the stick shift because I explained that the finish was peeling off and was razor sharp. My wife and I have cut ourselves multiple times on it. He then rescinded this offer and tried to quote me for the repair that he said would be complimentary More

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Luis was great- he was attentive to my needs and very knowledgeable. His expertise is top notch! knowledgeable. His expertise is top notch! More

by Bob Verified Customer Verified Customer

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