Luis Tinoco
Luis Tinoco at Volkswagen of Downtown Chicago

Luis Tinoco

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.4
381 Reviews
4.4

381 Reviews

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381 Reviews of Luis Tinoco

July 22, 2025

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Employee Rating

Luis provided detailed, transparent and communicative customer support. Luis even responded to my after-working-hours questions. More

by dougdew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 22, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

July 22, 2025

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I have been generally please with service bit am mot happy about telling me I need certain services that I just had done recently or when the former service manager had his asst "test drive" my car by d More

by SUSANNE703
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 22, 2025

Volkswagen of Downtown Chicago responded

Thank you for this feedback, Susanne. Please don't hesitate to reach out if you would like to discuss these issues in more detail, we would appreciate the opportunity to address your concerns! We sincerely value your business and look forward to your next visit.

July 21, 2025

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Luis was a great help and answered any question I had. Highly recommend him for your service needs. More

by anon
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 21, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

July 19, 2025

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Excellent customer service and professional staff. Thank you for a great car service experience. I would recommend this location to my friends. More

by corecommunications7
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jul 19, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

July 18, 2025

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Luis was fantastic while my vehicle was being serviced. He is always very kind and helpful while explaining to me the diagnosis of my vehicle. More

by Brittiny Giraldo
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jul 18, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 16, 2025

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Employee Rating

I had a great experience working with Luis. I purchased my car from another dealership, but will be working with Luis and VW of Downtown Chicago moving forward. More

by SScott91
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

Jul 16, 2025

Volkswagen of Downtown Chicago responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 14, 2025

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Employee Rating

I brought my Tiguan in for service, and the team here was outstanding from start to finish. Luis were friendly, professional, and kept me informed throughout the entire process. The service was completed on More

by Kurtis C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 06, 2025

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Everyone was professional and friendly. Everything was explained to me and I knew the charges up front. I was given a fairly accurate timeframe for my car to be finished. Discussed next ste More

by CASUTHER21
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

Jul 06, 2025

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

June 25, 2025

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The service center and the employees were professional, quick and clean. I felt my VW was in good hands with them. More

by SCOTT_B
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jun 25, 2025

Volkswagen of Downtown Chicago responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 24, 2025

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Employee Rating

Nice ac on this super hot day. The car was finished pretty quickly. Good showroom More

by 123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Volkswagen of Downtown Chicago responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Downtown Chicago, we look forward to having you as a valued customer for many years to come!

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