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Luis Caraveo
Luis Caraveo at Group 1 Ford El Paso

Luis Caraveo

Used Car Manager

Group 1 Ford El Paso

11301 Gateway W
El Paso, TX 79936

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4.7
32 Reviews
4.7

32 Reviews

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32 Reviews of Luis Caraveo

March 11, 2026

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Amazing service! I got my oil change service done and it went great! Thank you Ford! More

by Maria Teresa Palacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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March 06, 2026

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Dealership has been great throughout purchasing and servicing my vehicle. Friendly employees. Wait times are long. More

by t_williams_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Sanchez

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Mar 13, 2026

Group 1 Ford El Paso responded

Thank you for your feedback. We're glad to hear you've had a great experience with both purchasing and servicing your vehicle and that our team has been friendly. We appreciate your patience regarding wait times and look forward to providing an even better experience on your next visit. Group 1 Ford of El Paso - 915-629-4599

March 03, 2026

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Puntualidad respeto cordial atento asesor excelencia justo a tiempo en pocas iakabras excelente atención y servicio More

by nsalopez16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 05, 2026

Group 1 Ford El Paso responded

Hola, ¡nos alegra mucho haberle brindado una experiencia tan positiva! No dude en contactarnos si hay algo más que podamos hacer por usted.

February 17, 2026

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Excellent salesman and dealership. Went out of their way to help me find exactly what I wanted More

by Scott E
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nathan Howard

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Feb 19, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 17, 2026

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Luis Alatorre was awesome. Friendly, knowledgeable and efficient. As a repeat customer, very happy overall with the service received More

by Esiskp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Feb 19, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 04, 2026

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They treat you like a boss. Really appreciate the service. Highly recommend this place. K More

by raul.t77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Feb 06, 2026

Group 1 Ford El Paso responded

Hi Raul, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

February 03, 2026

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I love working with Group 1 Ford for all my vehicles needs. I have purchased 4 vehicles from them and will continue to come here . Great job. More

by Don Keith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Jerry Myles. 5 stars

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Feb 06, 2026

Group 1 Ford El Paso responded

Don, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford El Paso. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 29, 2026

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Employee Rating

My advisor Arturo was great and helped me with everything i needed during my visit More

by david
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Jan 31, 2026

Group 1 Ford El Paso responded

Hi David, thank you so much for your kind words! We are thrilled to hear that Arturo provided excellent service during your visit. We strive to make every customer experience positive. We hope to see you again soon!

January 03, 2026

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Marjia was great and know what really customer service is. She is very caring and shows compassion More

by Cjwero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga , Marjia Howard

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Jan 06, 2026

Group 1 Ford El Paso responded

Hello, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

December 06, 2025

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Employee Rating

I been coming to this dealership since I bought my truck, I love there service and never had a problem with any of the staff. More

by spec.oda5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles Hassoun, Monica Salom, Yolanda Anchondo, Daniel Burciaga

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Dec 07, 2025

Group 1 Ford El Paso responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.

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