Liz Frohling

The sales person was great. He got me the best he could. The only problem that we had is that I needed a new headlight lens installed. The salesman wrote it down and passed it a He got me the best he could. The only problem that we had is that I needed a new headlight lens installed. The salesman wrote it down and passed it along to the service department. When it got to the service department, there was no record of what needed to be fixed. I waited a week. Nothing happened no call no nothing. So I drove down and met the salesman. He directed me to service. They ordered the part and installed it within three days, which was great. So I have no real complaints. Just not great communication between your departments. More

by KMLYNN2 Verified Customer Verified Customer

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My service writer was great. She is still learning her craft but her dedication to her customers is evident. When I picked my vehicle up, she was asking the service manager a que She is still learning her craft but her dedication to her customers is evident. When I picked my vehicle up, she was asking the service manager a question. The managers tone in her response was less than professional. It made me feel uncomfortable and I could tell that it made the service rep feel small and upset. This should never happen, especially in front of the customer. Aside from that, my issue was resolved. More

by mame1973 Verified Customer Verified Customer

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Everything was done on time. ?call to let me know what should be done that I didn’t know about. Fantastic service employee ?call to let me know what should be done that I didn’t know about. Fantastic service employee More

by EGORDON1 Verified Customer Verified Customer

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I have always enjoyed working with Ray Chevrolet. The people are very friendly and always accommodate for all my needs and expectations. The people are very friendly and always accommodate for all my needs and expectations. More

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Service is excellent! The staff is very knowledgeable and the techs are great. I love the notifications about what service need to be done for my car. The staff is helpful The staff is very knowledgeable and the techs are great. I love the notifications about what service need to be done for my car. The staff is helpful in providing a time line when the services should be done. More

by 27HAGY Verified Customer Verified Customer

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Nice and excellent service department. Provides great technical expertise and recommendations. Prioritize repair based on necessity. Provides great technical expertise and recommendations. Prioritize repair based on necessity. More

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I went in for an oil change and had some issues with how long it took to get this done. The service manager (Liz) called me and explained the situation and took care of all of my concerns. Completely satisf long it took to get this done. The service manager (Liz) called me and explained the situation and took care of all of my concerns. Completely satisfied with the call and the resolution. More

by Thehammer1 Verified Customer Verified Customer

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Service received was great . Customer service friendly and helpful . Usually prompt appointments . Perfect they they supply a loaner car at no cost Customer service friendly and helpful . Usually prompt appointments . Perfect they they supply a loaner car at no cost More

by squirrel77377 Verified Customer Verified Customer

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Ed Dembski, my salesman, was awesome. He knew exactly what I was in the market for and put together a great deal quickly. I have been coming to Ray Chev for over 25 years and the service He knew exactly what I was in the market for and put together a great deal quickly. I have been coming to Ray Chev for over 25 years and the service department is what has kept me coming back. Liz Frohling and her service team are second to none. More

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Ray Chevrolet has been, hands down , my go to for purchases and repairs for the last 16 years. I've not only been to many dealerships in Illinois but i have also worked in a couple. The proffesiona purchases and repairs for the last 16 years. I've not only been to many dealerships in Illinois but i have also worked in a couple. The proffesionalism in sales and service plus the knowledgeable service technicians all add to a positive experience. The only negative about this dealer is the dollar amount on the coupons has dwindled. For instance an oil change coupon today is only $5 off while tech hourly prices have gone up. 5 years ago the oil change coupon was $10 off and tech hourly prices were lower. So really your pretty much getting penneys off. More

by lakoskeof4 Verified Customer Verified Customer

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