Lindsay Givens | Page 3

The service itself was fine. The only problem I had was getting phone calls returned. I could never get through to a person, so I left at least 3 voicemails at different points a The only problem I had was getting phone calls returned. I could never get through to a person, so I left at least 3 voicemails at different points and never got a return call, forcing me to stop by in person to communicate and know that my message had been received. (And I live about 9 miles from the dealership, so this was not convenient at all.) More

by eddietison Verified Customer Verified Customer

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Banister Chrysler Dodge Jeep RAM has a quality staff and they have always given me the best care when servicing my Jeep they have always given me the best care when servicing my Jeep More

by Angiefree06 Verified Customer Verified Customer

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I am always given an extensive explanation and summary for my vehicle being serviced. I've always had outstanding customer service during my visits to Banisters's! for my vehicle being serviced. I've always had outstanding customer service during my visits to Banisters's! More

by ruarkwalker Verified Customer Verified Customer

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My dealership makes sure that I'm satisfied with all my services. The appointments are set in a timely manner. services. The appointments are set in a timely manner. More

by gwenj711 Verified Customer Verified Customer

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Always serving the customers in a good way and always being respectful to you always very good service being respectful to you always very good service More

by brownruth1960 Verified Customer Verified Customer

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Ashley was very helpful, as was everyone we came in contact with. Lindsay was also a great help. contact with. Lindsay was also a great help. More

by Jay3037 Verified Customer Verified Customer

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Lindsey was Very helpful, made my appointment go smooth, had snacks and offered me additional services that I may need in the near future. had snacks and offered me additional services that I may need in the near future. More

by L.thompsonjr Verified Customer Verified Customer

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My experience is always good but this time it took it little longer than it should have being i had an appointment little longer than it should have being i had an appointment More

by robersonwd Verified Customer Verified Customer

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Unfortunately, my experience over multiple visits has been frustrating and unacceptable. I brought my vehicle in on two separate occasions due to ongoing starting issues. Each time, your technicians f been frustrating and unacceptable. I brought my vehicle in on two separate occasions due to ongoing starting issues. Each time, your technicians failed to properly diagnose the problem. This ultimately resulted in my vehicle breaking down completely. When the vehicle was finally towed in, the issue was confirmed to be a faulty starter something I had previously suggested. However, your technicians were adamant that the starter was not the cause, which raises concerns about their troubleshooting process. I was told it was because it was cold outside the reason I was having issues. Also I was told it was my battery my was totally fine. It appears that your team relies too heavily on computer diagnostics rather than applying thorough mechanical troubleshooting skills. In this case, that approach failed and caused significant inconvenience. Additionally, during my most recent visit, another issue occurred. When your technician pushed my vehicle out for the tow truck, it was not properly placed in neutral. As a result, the tow operator refused to move the latch back down inside the vehicle to avoid causing further damage. I contacted Lindsay to report this issue, but she initially denied that the technician had made an error. She later acknowledged that the technician did do it. This situation also led to my vehicle not being fully powered off, which drained the battery. Despite this, I was told that such a scenario was not possible, which was both dismissive and unhelpful. Overall, this experience reflects a lack of proper technical troubleshooting and poor customer service. I expect better communication, accountability, and competence from your staff. I will be reaching out to corporate since you guys decided that these events were ok. More

by COLE.NATALIE20 Verified Customer Verified Customer

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by Antwain Verified Customer Verified Customer

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