Lily Bandea

It was a rocky beginning when we arrived and the car we wanted was sold the day before, however, I want to commend the general manager, Jesus Rosales. He actually came out to us and apologized. He was so g wanted was sold the day before, however, I want to commend the general manager, Jesus Rosales. He actually came out to us and apologized. He was so genuine that we returned the next day and he took care of us personally. Liliana explained all the details and put our financial package together. Jose Enriquez was a ball of joy! Such a nice man. He and another young salesman took pictures of us and had us ring the bell. Because of Jesus' leadership and personal care, we left with a brand new Nissan Rogue SV that we are absolutely in love with. He even called us a couple of days later to check on us! While we felt we were given a great deal, it was the stellar customer service that made the difference! They put people over their product. We will definitely return for future purchases for our son in college and our family. Again, thank you from the bottom of our hearts. Thank you Jesus for being an awesome leader! More

by JACQUELINE_L Verified Customer Verified Customer

Report | Print

I went for maintenance and tire repair. Was told my tires needed replaced. One of the tires has a nail in it. That tire was put back on my car. When I purchased the car on 2022 brand n Was told my tires needed replaced. One of the tires has a nail in it. That tire was put back on my car. When I purchased the car on 2022 brand new I also purchased tire maintenance and road side assistance. Told the representative about the package and he said I had to buy my tires and I would get reimbursed. I asked him who was going to reimburse me and he said he did not know. I spoke to the representative that sold me the package and she verified what I was telling the other representative. They refused to honor the contract I purchased and put the tire with the nail in it back on my car. I spoke to consumer affair and they agreed the tire supposed to be replaced and they will call the dealer. As of today it has been over a month and no one has called me to replace the tire. Spoke to consumer affair again and she said she was under the impression that the tire was fixed and the she would call the dealer again. Still no call from them. I do not have to purchase tires at 365.00 each when I purchased the maintenance package. What is the package for. More

by BFMAC57 Verified Customer Verified Customer

Report | Print

My experience at Nissan of Torrence was awesome. I walked with in with an impression that I was only going to test drive and after working with Jose Enriquez, I decided to purchase a 2024 Nissan Pat I walked with in with an impression that I was only going to test drive and after working with Jose Enriquez, I decided to purchase a 2024 Nissan Pathfinder. At first we could not find the color I wanted by the time I thought long and hard about settling, Christian the Sales Manager find what I wanted. I am so excited because it’s been 10 years since I purchased a vehicle and now I will end 2024 in a new SUV. I am excited, my children are excited and Jose is definitely excited. Thank You Thank You Jose, Christian Liliana and the rest of Nissan of Torrence. More

Report | Print

Service providers are Knowledgeable and helpful. I am glad I got the warranty! Got in and out in one day. I am glad I got the warranty! Got in and out in one day. More

by WITZROCHELLE Verified Customer Verified Customer

Report | Print

No one told me the price ,he didn't listen to what I wanted, only wanted me to get a new car,and I felt rushed because they wanted to go home and he left after he got the sale while I stayed on the lot wanted, only wanted me to get a new car,and I felt rushed because they wanted to go home and he left after he got the sale while I stayed on the lot and unpacked my other car. I only got a car from THERE is because I needed one badly. I have 3 ppl that want nissans and I will never take them to nissan of torrance More

by DEMILOGARR Verified Customer Verified Customer

Report | Print

Mandez, was very patient, professional, helpful and HONEST with assisting me in purchasing a vehicle. He represents Nissan of Torrance very well. HONEST with assisting me in purchasing a vehicle. He represents Nissan of Torrance very well. More

Report | Print

Everyone at this dealership was very kind and very upfront and honest with every question I (and my parents) had about moving forward with the car that I knew I wanted! It was an easier process than I upfront and honest with every question I (and my parents) had about moving forward with the car that I knew I wanted! It was an easier process than I was annticipating and I was able to drive it off the lot day of. The team even followed up with calls to thank me for my time and I feel confident I can go back to them with whatever questions or issues I have in the future. More

by MEBURNS.CA Verified Customer Verified Customer

Report | Print

Everyone at Nissan of Torrance treats me like a VIP. Every time I walk in the dealer they greed me with my name. I never had this kind of experiences at any other car dealerships in my life. Every time I walk in the dealer they greed me with my name. I never had this kind of experiences at any other car dealerships in my life. More

by CyberNoise Verified Customer Verified Customer

Report | Print

Sales service was great - but with only one person doing paperwork I had to wait 2 hours to get the deal signed. That’s my only complaint. The wait time was way too long paperwork I had to wait 2 hours to get the deal signed. That’s my only complaint. The wait time was way too long More

by FAXBAHR Verified Customer Verified Customer

Report | Print

Satisfactory. It would of been a better exper3if there was assistance with finance. There was only 1 women which made the visit very lengthy waiting to be assiste It would of been a better exper3if there was assistance with finance. There was only 1 women which made the visit very lengthy waiting to be assisted for my lease. If there was another finance person, that woud ave help tremendously. I almost left More

by NIKI Verified Customer Verified Customer

Report | Print