Richard Burns

I was not happy during my last service. the service rep forgot to inform me about an extra service that was done to my vehicle, which would extended my waiting time to almost 4 hours. Had I the service rep forgot to inform me about an extra service that was done to my vehicle, which would extended my waiting time to almost 4 hours. Had I known this I would happen I would have asked for an Uber to take me home. Instead the service coordinator went to a lunch break and forgot that I was waiting there and forgot to update me. I had come for a simple tire rotation and cabin filter replacement. I was told it would be an hour and a half to two hours total. Instead, I was there for more than four hours and I was late picking up my daughter from school. By the time, I alerted them to the fact that they had forgotten to inform me or had forgotten to offer me a ride home it was too late. my daughter had to wait for me outside of school and I had to rush home in traffic. I’m very disappointed because I felt like my morning was wasted. They could’ve told me from the beginning that a warranty service was needed on my vehicle. I would’ve budgeted my time better. I wonder if I was a male wearing a suit if I would have been remembered as a client rather than a Mom in sweatpants. my mistake was that I did not have reassigned to me. I believe since my second service appointment in November at Nissan did not go well I had asked in my file that only Rick be assigned to work with me. I wish they had told me that Wednesday was his day off. I’ve had excellent experience with Rick at the Nissan Of Torrance. His customer service skills are excellent. More

by T.LINNEMAYR0 Verified Customer Verified Customer

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The workers at Nissan have shown me great customer service!! They have earned my trust. Thank you Manny and everyone at Nissan Torrance!!! service!! They have earned my trust. Thank you Manny and everyone at Nissan Torrance!!! More

by RoseHoldman Verified Customer Verified Customer

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Bien pero en los últimas visitas me a atendido Michael y es una súper persona y muy buena gente más como Michael es una súper persona y muy buena gente más como Michael More

by GISELABELENCH Verified Customer Verified Customer

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Very long wait time for an oil change and tire replacement. Waited 6hours for that replacement. Waited 6hours for that More

by DWAINE1328 Verified Customer Verified Customer

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Good service thank you so much Richard honesty kind and no pressure to work with no pressure to work with More

by TSANH44 Verified Customer Verified Customer

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Great Service, really helpful! And fast service and great price!! Will be back again thank u And fast service and great price!! Will be back again thank u More

by KATESTRADAA Verified Customer Verified Customer

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They greet you and show hospitality. They keep you informed and work with you ! Really nice people !! 👍🏾 They keep you informed and work with you ! Really nice people !! 👍🏾 More

by GREYWULF85 Verified Customer Verified Customer

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Richard has always been a good communicator and provides professional service. He also offered $20 discount on labor charges professional service. He also offered $20 discount on labor charges More

by COUNTPRO Verified Customer Verified Customer

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The Nissan Dealership on Hawthorne Blvd and Diamond xx. is very well in providing customer service. is very well in providing customer service. More

by SEBAS6292 Verified Customer Verified Customer

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Customer service was good but missed having Richard as my service writer when I had an oil change. service writer when I had an oil change. More

by MKELSEAUX Verified Customer Verified Customer

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