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Lascelle McKenzie

Overview Reviews (73) Inventory (321)

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Lascelle McKenzie

Finance Manager

Herb Chambers Honda

720 Morrissey Blvd
Boston, MA 02122

4.8

73 Reviews

4.8

73 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Overview Reviews (73) Inventory (321)

Dealership Experience

20 yrs

Specialties & Trainings

Honda Certified

73 Reviews of Lascelle McKenzie

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November 01, 2024

Dealership Rating

Employee Rating

Great salesperson very knowledgeable and easy to work with . The dealership overall was great and understanding of my situation. with . The dealership overall was great and understanding of my situation. More

by Robpetrucci12

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Maulik Desai, Frank Mendes

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Nov 04, 2024 -

Herb Chambers Honda responded

We're delighted to hear that you had a positive experience with our team at Herb Chambers Honda In Boston. Thank you for your kind words and support!

October 28, 2024

Dealership Rating

Employee Rating

Came into look at a ridgeline truck and Joe met Me at the door as I was crossing through the showroom. He is very polite. Listen to my needs and made the deal happen. Great guy.! door as I was crossing through the showroom. He is very polite. Listen to my needs and made the deal happen. Great guy.! More

by Acappello659

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Joe

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Oct 28, 2024 -

Herb Chambers Honda responded

We're delighted to hear that Joe provided such attentive service during your visit at Herb Chambers Honda In Boston! It's fantastic to know he helped you find the right Ridgeline truck. Thank you for sharing this positive experience with us!

October 23, 2024

Dealership Rating

Employee Rating

Very good customer service. As you walk in, you're welcoming and direct to the right department that will assist and meet your needs. As you walk in, you're welcoming and direct to the right department that will assist and meet your needs. More

by wendymejia0520

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alfredo Dalence, Chris Purcell, Mary Lopez, Sofia Cabrera

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Oct 24, 2024 -

Herb Chambers Honda responded

Wendy, thank you for the wonderful feedback! It's our privilege to serve you and we look forward to doing so again next time. Take care! - The Herb Chambers Honda In Boston Team

October 23, 2024

Dealership Rating

Employee Rating

Awesome customer service. People that assist me with this process, we're very understanding of what they were doing. I'm very happy with my purchase. People that assist me with this process, we're very understanding of what they were doing. I'm very happy with my purchase. More

by wendymejia0520

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Alfredo Dalence, Chris Purcell, Mary Lopez, Sofia Cabrera

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Oct 24, 2024 -

Herb Chambers Honda responded

We're delighted to hear that you had an awesome experience with our team at Herb Chambers Honda In Boston! Thank you for your kind words, and enjoy your new purchase!

October 23, 2024

Dealership Rating

Employee Rating

Jean very patient to explain all details of the car and professional handling the sale. professional handling the sale. More

by Mlau8028

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 23, 2024 -

Herb Chambers Honda responded

We're happy to hear Jean provided you with an excellent experience here at Herb Chambers Honda In Boston! Enjoy your new vehicle and please don't hesitate to reach out if we can be of service again in the future!

October 03, 2024

Dealership Rating

Employee Rating

Good service. They did what they promised to do. Tural was a great rep and really responsive. They did what they promised to do. Tural was a great rep and really responsive. More

by Wes

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Pasquarella, Robert Hall, Tural Bayramli

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Oct 04, 2024 -

Herb Chambers Honda responded

Thank you for the positive feedback, Wes! We hope you won't hesitate to reach out if Tural & the Herb Chambers Honda In Boston team can be of service again in the future!

August 28, 2024

Dealership Rating

Employee Rating

Denisse Medina is the best sales rep I never met. Very nice & patience. She never push or urge us for the purchase. Let us take as much time as we needed and negotiate the best price of our trade in Very nice & patience. She never push or urge us for the purchase. Let us take as much time as we needed and negotiate the best price of our trade in with the managers. We highly recommend everyone to Herb Chambers Honda Dorchester to everyone. The very BEST experience I ever had, very HAPPY with the service. More

by jane.but

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Denisse Medina

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Aug 29, 2024 -

Herb Chambers Honda responded

Jane, thank you for sharing your wonderful experience with Denisse and the team at Herb Chambers Honda in Boston! We're delighted to hear that you felt supported throughout the process. Enjoy your new vehicle, and please don't hesitate to reach out if there's anything else we can do for you!

August 25, 2024

Dealership Rating

Employee Rating

When go inside the building no one greet you and you standing there like a stooge. standing there like a stooge. More

by NANCY

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Susan Tarquini, Alfredo Dalence, Tom Pasquarella, Chris Purcell, Robert Hall, Nick Tarquini, Nermi Santos, Maulik Desai, Nicolas Karam

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Aug 29, 2024 -

Herb Chambers Honda responded

Nancy - Customer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Tom Pasquarella - General Manager - tpasquarella@herbchambers.com

Aug 25, 2024 -

NANCY responded

The wait is too long, from after 9am to after 4pm and the worst thing is that day of service, when I called the service person told me that my car is not done as yet, and when I realized that he did told me by 12noon my car will be ready and it was after 2pm and the car still wasn't done, I took a cab from my home and went to the dealer service place, because he told me that I cannot wait for it, and when got there my car was done and parked in the parking lot waiting for me to pick it up, that is when I saw all three of the service person sits outside relaxing talking and didn't call me to let me know that my car is finished working on, and the worst thing is that, this service place the workers, they have bad attitude there body language tells it all, my question is why they refused to call me when my car is done, it was a very bad service day for me after I spend so much money at that place, I wasn't treated fairly and I have the right to be treated fairly and equally just like everyone else. Why do I have to take a cab to go pick up my car and it is covered under the warranty, the worst thing is the service person didn't called me when my car is done worked on and I'm very much offended by his behavior.

August 16, 2024

Dealership Rating

Employee Rating

Excellent and friendly staff and service. I have leased multiple cars over the years and always find the team efficient and helpful. I have them service my car as well. I have leased multiple cars over the years and always find the team efficient and helpful. I have them service my car as well. More

by johnmshea1

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Pasquarella, Valer Topalli , Jessie

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Aug 19, 2024 -

Herb Chambers Honda responded

John, we're delighted to hear that our team at Herb Chambers Honda In Boston has consistently provided you with excellent service. Thanks for your continued trust and support!

July 27, 2024

Dealership Rating

Employee Rating

Everyone at Honda dealership was friendly, and polite. Special thank you to Mackayla for her time and informative references and suggestions. Thank you alll again for your help. Special thank you to Mackayla for her time and informative references and suggestions. Thank you alll again for your help. More

by komealhullum

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nicolas Karam, Sofia Cabrera, Rushane Gray, Makayla Carter-Harris, Jean Emile

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Jul 29, 2024 -

Herb Chambers Honda responded

Thank you for the kind words! We're delighted to hear that Mackayla and our team at Herb Chambers Honda in Boston provided a friendly and informative experience. We appreciate your support!

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