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Larry Cohen
Larry Cohen at Volkswagen of Downtown Chicago
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Larry Cohen

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.1
19 Reviews
4.1

19 Reviews

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19 Reviews of Larry Cohen

January 21, 2025

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Employee Rating

Luis always kept me updated about my car. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. More

by GAYLEBUELL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Tinoco

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Jan 21, 2025

Volkswagen of Downtown Chicago responded

Gayle, Thanks for sharing about your experience with Volkswagen of Downtown Chicago. Luis and our team appreciate your business and hope to see you again soon!

January 09, 2025

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I was grateful to get an emergency fix and get a loaner on top of that. More

by CARREONANTONIO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 10, 2025

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

January 09, 2025

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Employee Rating

Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo More

by Kay
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco, Mike Szafraniec, Kelia House, Alonzo Bass, Grant Bode

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Jan 13, 2025

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 29, 2024

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Employee Rating

A great experience that was quick and easy. I will service my car here again in the future. More

by Jack Meholf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rocco Cesario, Syrell Fuel, Jimmy Caprile, Davis Luckett, Avery Gathercole, Baha Yer, Grant Bode

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Dec 30, 2024

Volkswagen of Downtown Chicago responded

Thanks for the five-star review, Jack! We're glad your experience was quick and easy. We look forward to serving you again and ensuring your car stays in great condition!"

December 19, 2024

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Employee Rating

always so quick to get me in and extremely helpful and accommodating! would highly recommend! More

by sabumaizer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Fred Borek

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Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

December 18, 2024

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Employee Rating

Attentive and thorough, with first class customer focus and satisfaction from direct contact, Luis Tinoco. More

by tlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado, Luis Tinoco

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Dec 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Luis delivered such a great experience!

December 13, 2024

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Employee Rating

My salesman was amazing , but not really happy with everything else I have a dent in my door and it’s so Much . I would of rather waited More

by CHERYLWASHINGTON86
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Herberto Delgado, Luis Tinoco, Mike Szafraniec, Kelia House, Alonzo Bass, Grant Bode, Christy Croft

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Dec 18, 2024

Volkswagen of Downtown Chicago responded

At Volkswagen of Downtown Chicago we strive to get the client experience to be 100%. On occasion, things don't go as planned but we can't fix issues that we aren't aware of. So we would like to invite you to share your experience with us so we can pinpoint the issues that we need to work on, as well as, the things that we got right. Please reach out at your earliest convenience so we can rectify the situation and work on eliminating the issues that you encountered. My name is Fred Borek, Service Manager, of VW of downtown Chicago and I can be reached at Fred.Borek@dtvwchicago.com or 312-628-4848. Thank you for time!

December 03, 2024

Dealership Rating
Employee Rating

Was great that Larry called when kezmy came in early and was able to get it done same day. More

by STROHMEIERMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 03, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing your thoughts about your experience with Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

November 29, 2024

Dealership Rating
Employee Rating

Larry was very responsive and kept me up to date. He was also very polite. More

by STROHMEIERMG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Volkswagen of Downtown Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Larry met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

November 22, 2024

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Employee Rating

The service technician, who I think was called Larry, was polite, efficient and meticulous. My car was returned repaired, washed and vacuumed. Amazing! More

by DANIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 22, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Larry provided excellent service and that your car was returned in top condition. We truly appreciate your feedback and would be grateful if you could refer any friends or family who might need our services. We look forward to serving you again soon!

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