Larry Cohen
Larry Cohen at Volkswagen of Downtown Chicago
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Larry Cohen

Sr Service Advisor

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

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4.0
30 Reviews
4.0

30 Reviews

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30 Reviews of Larry Cohen

March 02, 2025

Dealership Rating
Employee Rating

This dealership and the Honda connect to it are the worst in the city. Horrible customer service. More

by lullaby_scuds.0l
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 03, 2025

Volkswagen of Downtown Chicago responded

Hello Lullaby. Was there something specific that happened that you can share with me? I would appreciate the opportunity to make whatever happened right. II can be texted at 847-477-3724. Thank you, Mike

February 25, 2025

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The downtown VW team is pleasant, cooperative, expedient, and kind. Customer service was delivered with care More

by cheiser0
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Herberto Delgado

Feb 25, 2025

Volkswagen of Downtown Chicago responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Downtown Chicago!

February 25, 2025

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Employee Rating

False advertising the price of a service after appointment was book. The service associate was very rude. More

by bia711
Service Price Transparency
Service Communication
Recommend Dealer
No
Feb 25, 2025

Volkswagen of Downtown Chicago responded

Hello Bia, I would like to apologize if someone was rude to you on the phone. Certainly not what I want out of my team. I will honor any advertising you have. Please either call or email me so i may apply anything you have to a service you are doing. Thank you, Mike Zafiriou, General Manager- 312-628-4830 mike.zafiriou@dtvwchicago.com

February 22, 2025

Dealership Rating
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Very nice and professional service. I had to wait for parts a bit longer.The delay was caused by weather and my only objection is that I was not warned in advance. More

by Bran
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Feb 23, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 21, 2025

Dealership Rating
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Always flexible and easy to work with! I really am happy I discovered Fred and his crew! Good people, great service! My cars love them more! More

by Dane’s Volkswagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2025

Volkswagen of Downtown Chicago responded

We are very happy Fred and the team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 10, 2025

Dealership Rating
Employee Rating

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Volkswagen of Downtown Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 06, 2025

Dealership Rating
Employee Rating

Went 3 times for now for battery change , oil change and full inspection . Staff is Very helpful , friendly and professional. More

by RAYASAFA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alonzo Bass

Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We appreciate your business.

February 06, 2025

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Employee Rating

They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience. Thank you for your business.

February 05, 2025

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Employee Rating

I have serviced my vehicle at the dealership since purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. More

by GOTTROX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 05, 2025

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words for Larry and for taking the time to leave us this wonderful feedback!

January 31, 2025

Dealership Rating
Employee Rating

Poor performance by Service Dept staff. I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conver More

by Gareinhart1
Service Communication
Recommend Dealer
No

Other Employees Tagged: Luis Tinoco

Jan 31, 2025

Volkswagen of Downtown Chicago responded

Hello Gareinhart, Ia really sorry to hear this. I want to personally look into what happened and waiting weeks for an update and not receiving calls back as promised is simply not acceptable. Please give me a call or text so I can better understand what happened. Thank you, Mike Zafiriou, General Manager VW of Downtown Chicago. 847-477-3724

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