Larry Cohen

It was great experience. Thanks for everything. It won t be last time. I will see you guys next time. Thanks for everything. It won t be last time. I will see you guys next time. More

by Orhanunal93 Verified Customer Verified Customer

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They provide excellent service-The service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service representatives are very knowledgeable and helpful -I highly recommend them to anyone who needs Volkswagen service More

by HJFMD Verified Customer Verified Customer

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Went 3 times for now for battery change , oil change and full inspection . Staff is Very helpful , friendly and professional. full inspection . Staff is Very helpful , friendly and professional. More

by RAYASAFA Verified Customer Verified Customer

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I have serviced my vehicle at the dealership since purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. purchased. Have never really encountered a problem. I have worked with Larry Cohen on many occasions and am happy with him as my service advisor. More

by GOTTROX Verified Customer Verified Customer

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Poor performance by Service Dept staff. I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conver I brought my car in to diagnose a simple problem. It took 2.5 weeks, 3 phone calls initiated by me ( no return calls as promised by staff) and conversations w/ 3 team members and the manager in order to get multiple different and contradictory explanations on how to resolve the issue More

by Gareinhart1 Verified Customer Verified Customer

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The service guy Larry had his mechanics damage my vehicle on purpose just so I’ll have to use my warranty on purpose just so I’ll have to use my warranty More

by AB731518 Verified Customer Verified Customer

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Luis always kept me updated about my car. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. Process was quick and painless. The needed part was ordered quickly, and I appreciated the Uber rides to/from dealership. More

by GAYLEBUELL Verified Customer Verified Customer

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I was grateful to get an emergency fix and get a loaner on top of that. on top of that. More

by CARREONANTONIO Verified Customer Verified Customer

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Ever since my car was in for the recall - I don’t feel like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymo like the quality of customer service/service department has been the same - it has been much lower. I am not sure they have my loyalty or trust anymore. I have never purchased a VW from any other dealer in the past including my current car but not sure that I will continue based on my last interaction with the dealer and Alonzo. Yes I got new wipers but the quote I got I had to ask why a part they replaced in October but included in the estimate. I continue to feel that if I don’t follow-up they will charge me for stuff I don’t need. The service has gone downhill and they should also invest in a copier that works so when I get my estimate I can actually read it. Manager was to call me back after my last survey and that has yet to occur. They either want my business or don’t- all indications are that they do not want my business and that I should look elsewhere for my next VW. More

by Kay Verified Customer Verified Customer

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A great experience that was quick and easy. I will service my car here again in the future. I will service my car here again in the future. More

by Jack Meholf Verified Customer Verified Customer

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