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Kyle Saephanh
Kyle Saephanh at Niello Audi
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Kyle Saephanh

Finance Manager

Niello Audi

2350 Auburn Blvd
Sacramento, CA 95821

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4.4
7 Reviews
4.4

7 Reviews

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7 Reviews of Kyle Saephanh

December 26, 2024

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Employee Rating

This dealership sold me a lemon radio and won't honor the lemon law or anything because it was a dealer demonstrates. My car Q7 has less than 15000 miles and can't fix radio More

by Johnnie Powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Andrew Lyon, Isaac Gonzalez, Erik Carr, Scott Bunker, James French, Aaron Thetford , Steve Browning, Robert Burris, Harold Valencia

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Dec 27, 2024

Niello Audi responded

Johnnie, thank you for sharing your feedback. I apologize for the inconvenience you’ve experienced with your vehicle's radio. With dealer demonstrators, certain conditions may apply that differ from new vehicle purchases regarding lemon law eligibility. However, after reviewing your concerns, we’d like to clarify that the radio issue was resolved with the most recent software update. We understand your frustration and want to assure you that we are committed to resolving concerns for all our customers. If the radio is still not operating correctly, please contact your service advisor and we will continue to explore solutions if needed. Thank you for bringing this to our attention, and we look forward to helping you in the future. Thank you, Aaron Thetford, General Manager

Dec 28, 2024

Johnnie Powell responded

After further review my Audi Q7 software continues to an issue. I contacted Neilo Audi today. There is still no fix for my software issue since April 2024. (Almost 9 months since MMI CONSOLE GREYED OUT. My radio issue has not been resolved with a Q7 with less than 1500 thousand miles on the Q7. No manager has even talk to me about the issue. I have been in contact with Audi headquarters. If any othe costumers have had a greyed out MMI CONSOLE please respond on this form . It has been very painful for 9 months dealing with the issue, after you take care of your vehicle. I will glady answer any questions about this software that can't be fixed. Johnnie 916-475-9121 No manager at Neilo Audi has contacted me. They just send me to service advisors. 1/2 star

August 23, 2024

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DIanne Ponce is a great sales Rep and Alex Kludt are great helpful courteous but I had a lot of malfunctions after the purchase and finally got a new replacement car but only to have the replacement end More

by SOPRANOZZ
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Dianne Ponce, Andrew Lyon, Scott Bunker, Aaron Thetford

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Aug 28, 2024

Niello Audi responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Aaron Thetford General Manager athetford@niello.com

March 12, 2024

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My 3rd vehicle I have purchased from Niello. Happy with the process but would like to mention my car came off another lot and the cleaning and prep of the vehicle, particularly the windows coul More

by PCAT624
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dianne Ponce, Cain Carter

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Mar 12, 2024

Niello Audi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Aaron Thetford General Manager athetford@niello.com (916) 283-7206

January 21, 2024

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She was enthusaistic and excited about our purchase. I appreciated her going above and beyond to make sure we understood the process and to answer all questions. I would recommend her as a very compet More

by SMALEX1919
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jacqueline Westlake

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Jan 21, 2024

Niello Audi responded

Thanks for sharing your thoughts about your experience with Niello Audi. We appreciate your business and hope to see you again soon! Charlie Zink General Manager czink@niello.com (916) 283-7206

October 15, 2023

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Niello found a car for me in Reno. After much discussion, and after a test drive I bought it. Afterwards, I found the window sticker, which warned in bold red letters Mobility Vehicle More

by STUFFS.ROTORS-00
Recommend Dealer
Yes

Other Employees Tagged: Milana Savchenko, Jennifer Lowenstein , Dee Browning, Steve Browning, Christian Ibanez

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Oct 25, 2023

Niello Audi responded

I appreciate you taking the time to walk us through your recent sales experience at Niello Audi and bring this to my attention. If you would be willing to discuss further, please reach out to me at 916-890-0875 at your convenience. Thank you, Robert Burris, Sales Manager

July 25, 2023

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Employee Rating

Cain Carter is super friendly and helpful in explaining the car’s features. It was truly a pleasure purchasing my car at Niello Audi. More

by JEANNEMILLER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cain Carter, Andrew Lyon , Anthony Biondi

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Aug 03, 2023

Niello Audi responded

Jeanne, How wonderful to know that your sales experience with Cain was such a pleasure. We will make sure to share your kind words with him!

July 02, 2023

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Employee Rating

Ramez was wonderful to work with. He was knowledgeable, friendly and professional. We had a very positive experience on all levels at Niello Audi. More

by Molly
Recommend Dealer
Yes

Other Employees Tagged: Ramez Salman, Steve Tracy

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Jul 07, 2023

Niello Audi responded

Molly, We're so glad to know that Ramez and the rest of our team here in Sacramento provided you with such a positive experience. We will make sure to pass along your kind words. Please do not hesitate to reach out to us if any questions or concerns come up in the future. Happy driving!

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