Kyle Duke

Took an entire day to replace a tire. I had to call multiple times to check in on progress. I had to call/pay for my own Uber home. Was told my service advisor would call me back and I wa I had to call multiple times to check in on progress. I had to call/pay for my own Uber home. Was told my service advisor would call me back and I waited over an hour for no call back. More

by haleylarsen3 Verified Customer Verified Customer

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Happy to sell, but post-sale, we had big paperwork issues that took time to unravel (between dealer and corporate), service has been OK. They NEVER call first with updates, we always have to chase them for i that took time to unravel (between dealer and corporate), service has been OK. They NEVER call first with updates, we always have to chase them for information. More

by hank.dudding Verified Customer Verified Customer

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You guys manipulate these surveys for sure. .Don't let me move forward without rating .. .Don't let me move forward without rating .. More

by javier_harrington Verified Customer Verified Customer

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I was previously told I had one more complementary maintenance and that it was recorded in my file due to a number of issues I've had in the past. That was a lie. Instead of being able to learn this b maintenance and that it was recorded in my file due to a number of issues I've had in the past. That was a lie. Instead of being able to learn this before dropping my car off, the service staff were unable to confirm anything as they could not work their computers. I had to leave for work and was told they put it under complementary and would call me if they needed anything else. When I missed Kyle's phone call and tried to return it I was told he was busy and would call me back. He never did. I had to call 45 min later to finally get ahold of him which he then claimed he tried to call me but that is also a false as I had no missed calls outside of his first attempt. Either staff don't communicate with each other (which I've experienced here before) or he knew what he was saying was false. When I was told that I would have to pay for my service, I was never offered even a quote so I would know how much I was going to have to pay. I had asked for a 3p pickup which should be more than enough for a 7:30a appointment, even with the communication delays that took till 10a. By 3:10p I hadn't even received a status update about my car and when I called I was told it just got finished not even by Kyle. I never received a breakdown of any findings about my vehicle or what services were completed just told I owed $90. Kyle did not check me in or finish my service, just 1 rude call about not finding what I was previously promised. And then to finish off my experience the person who brought my car up didn't even remove the covers from More

by ANNALYSE0907 Verified Customer Verified Customer

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Kyle was professional but the overall experience was poor especially with the techs No consideration for customers or value our time especially with the techs No consideration for customers or value our time More

by cariduro217 Verified Customer Verified Customer

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Communication was great. Kept me updated throughout the day. Thank you Parks for always taking great care of my car! Kept me updated throughout the day. Thank you Parks for always taking great care of my car! More

by Thelastace Verified Customer Verified Customer

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Gave me an appointment and recall part not in stock . Wasted my time. That's it. Wasted my time. That's it. More

by virginia Verified Customer Verified Customer

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The biggest concern is lack of timely communication and follow through. I really appreciated Kyle taking the initiative to correct an issue I had. Kyle is always very kind and respectful. follow through. I really appreciated Kyle taking the initiative to correct an issue I had. Kyle is always very kind and respectful. More

by lscarton Verified Customer Verified Customer

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Customer service is terrible. They have had my car over a month and don’t update me regularly. They cannot figure out what’s wrong with my car and it takes them days for every tes They have had my car over a month and don’t update me regularly. They cannot figure out what’s wrong with my car and it takes them days for every test. I still don’t have my car back. More

by Anirbas86.sr Verified Customer Verified Customer

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Very easy and professional They take care of me , appointment, answer all questions, handle my transportation to home mad back , keep me updated on the service appointment, answer all questions, handle my transportation to home mad back , keep me updated on the service More

by Angel Verified Customer Verified Customer

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