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Kristin Petersen
Kristin Petersen at Austin Ford Chrysler
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Kristin Petersen

Service Advisor

Austin Ford Chrysler

2701 W Oakland Ave
Austin, MN 55912

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4.4
9 Reviews
4.4

9 Reviews

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9 Reviews of Kristin Petersen

February 13, 2025

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Employee Rating

Doug had my tire looked at and fixed right away. I always get great attention and service at Austin Ford. More

by zelda_zonk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz, Doug Howe

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Feb 13, 2025

Austin Ford Chrysler responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Doug met your expectations. Thank you for choosing Austin Ford Chrysler, we look forward to having you as a valued customer for many years to come!

February 13, 2025

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Employee Rating

I am always treated with the utmost respect at Austin Ford from the minute I walk in the door. They listen to what I am telling them, they explain what they do or do not find in regard to a problem and More

by shadowone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steve Moline, Daniel Almaraz, Doug Howe, Chris DeLuna , Len has been fixing our Jeeps for 35 years and I have always appreciated his kindness and patience. He knows what he is doing and that makes me feel safe in my vehicle.

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Feb 13, 2025

Austin Ford Chrysler responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Austin Ford Chrysler to be a positive one. Please don't hesitate to reach out if you need anything else.

January 31, 2025

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Employee Rating

They are always professional and friendly. They are also flexible and patient and go out of their way to help. More

by jws863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz, Doug Howe , Angie

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Feb 02, 2025

Austin Ford Chrysler responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Austin Ford Chrysler to be a positive one. Please don't hesitate to reach out if you need anything else.

January 24, 2025

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They had my car for an entire month with no loaner for me. It took a whole week for them to just get an estimate to my warranty company More

by sarahgw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel Almaraz, Doug Howe

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Jan 28, 2025

Austin Ford Chrysler responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Sarah. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 22, 2025

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Employee Rating

I believe the person in the customer waiting area was April she was very helpful not only with me but helpful and patient with other customers. More

by psgmadden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz, Doug Howe, Angie Wagaman

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Jan 22, 2025

Austin Ford Chrysler responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that April and our team met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

January 20, 2025

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Employee Rating

Austin Ford ordered wrong part even though they were given the VIN for the vehicle. We had to make a second trip to get this resolved once the correct part showed up there. More

by JENNY21
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 23, 2025

Austin Ford Chrysler responded

Jenny, We're sorry you didn't have a completely satisfying visit. Would it be possible for someone from our management team to contact you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

January 13, 2025

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Clean waiting room even with all of the construction going on around us. Thank you More

by davedrommer
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Austin Ford Chrysler responded

Dave, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Austin Ford Chrysler. We look forward to having you as one of our valued customers for many more years to come!

January 03, 2025

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Employee Rating

Got it in and completely timely. Let me know quickly that is was fixed. Found all the issues and corrected them. More

by bksb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Almaraz, Doug Howe , Jeff Moe

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Jan 03, 2025

Austin Ford Chrysler responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 15, 2024

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Employee Rating

Lindsey and Austin Ford Chrysler are always a great pleasure to work with. The new car orientation she gave us was top notch and appreciated, especially since it was the first Chrysler I have ever More

by Czm
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Chapek, Chris DeLuna

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Dec 16, 2024

Austin Ford Chrysler responded

Thanks for sharing about your experience with Austin Ford Chrysler. We appreciate your business and hope to see you again soon!

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