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Kolton Sandefur
Kolton Sandefur at Button CDJR

Kolton Sandefur

Service Advisor

Button CDJR

1220 East Boulevard
Kokomo, IN 46902

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4.6
87 Reviews
4.6

87 Reviews

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87 Reviews of Kolton Sandefur

June 29, 2025

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Employee Rating

Speculation was the main point of their communication. Very little was based on fact or actual diagnosis. They made assumptions with minimal testing and didn't even ask questions that a proper mechanic wo More

by Zpaul857
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jun 30, 2025

Button CDJR responded

Thank you for sharing your experience. We’re sorry to hear that you felt our communication and diagnostic process didn’t meet your expectations. Providing accurate diagnoses and treating our customers with respect are very important to us, and we regret that you didn’t feel that was reflected during your visit. We take your feedback seriously and will use it to improve our processes. If you’re open to discussing this further, please feel free to reach out to us directly—we’d like the chance to better understand and address your concerns. Jody@drivechariot.com

June 28, 2025

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Employee Rating

I like the way everybody make you feel like family, knowing that makes me feel. I am important to them. More

by diamondsunshine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman, Jada Critchlow, Garritt Stryker

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Jun 30, 2025

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 23, 2025

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Employee Rating

Service was taken care of and the problem was fixed. Service man kolton was helpful and courteous. More

by jema57
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 21, 2025

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Employee Rating

Beat dealership around . Great staff from salesmanship to repair shop . Great customer service. Thank you More

by jleaglover
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman, Garritt Stryker , Linda Simpson

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Jun 30, 2025

Button CDJR responded

Thank you for the 5-star review! We’re so glad to hear you had a great experience. Our team works hard to provide excellent service, and it’s always rewarding to know it’s appreciated. We look forward to serving you again in the future!

June 17, 2025

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Employee Rating

Terrible service. Won’t be back. Although it’s further drive I’ll go to Grissom Dodge next time. More

by ALove6766@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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June 14, 2025

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Employee Rating

As always Mari took care of me and my car her people are always so nice More

by bushster2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman, Jamie Hansen, Jada Critchlow, David Buckler, Mari Whaley, Chris Henn, Garritt Stryker, Daulton Wentz , Linda Simpson

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Jun 16, 2025

Button CDJR responded

Thank you for your continued trust! We're glad Mari and the team consistently take great care of you and your car. We appreciate your kind words and loyalty!

June 11, 2025

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Employee Rating

Great dealership! Rex and his team always put customer service a priority. Have been doing business with Button for years. More

by roustus1957
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman, Jamie Hansen, Jada Critchlow, David Buckler, Mari Whaley, Chris Henn, Garritt Stryker , Linda Simpson

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Jun 16, 2025

Button CDJR responded

Thank you for your continued loyalty and kind words! We're proud that Rex and his team consistently prioritize customer service. We look forward to serving you for many more years to come!

June 11, 2025

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Employee Rating

They always take care of my needs and I love the pick up and drop off they offer More

by mmann656
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman, Jada Critchlow, Mari Whaley, Garritt Stryker , Linda Simpson

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Jun 16, 2025

Button CDJR responded

Thank you for your wonderful feedback! We're glad to hear that we consistently take care of your needs and that you appreciate our convenient pick-up and drop-off service. We’re here to make things as easy as possible for you!

June 08, 2025

Dealership Rating
Employee Rating

Shannon is OK. Does her job service department is the worst I’ve ever seen in my life. They can’t fix anything and charge way too much for what Little they do. More

by bevapugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shannon Dillman, Jamie Hansen, Mark Carroll, Jada Critchlow, Mari Whaley, Trent Armstrong, Garritt Stryker, Dalton Clarke , Linda Simpson

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Jun 16, 2025

Button CDJR responded

We're sorry to hear about your negative review with us! Please reach out to our service manager, Mari Whaley at mari.whaley@drivechariot.com for further information!

June 07, 2025

Dealership Rating
Employee Rating

I’ve always had good service & customer service. Would highly recommend to others. Always satisfied. More

by herring.anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon Dillman, Jada Critchlow, Garritt Stryker

Report | Print
Jun 16, 2025

Button CDJR responded

Thank you for your continued support and recommendation! We're delighted to hear that you've consistently received great service and customer care. Your satisfaction means everything to us!

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