Kenneth Anonye | Page 2

Jeremy Franklin Mitsubishi of Kansas City responded

Mgarnett2040, thank you for taking the time to share your feedback. We’d like to clarify the outcome of this situation and provide an accurate update. After your initial visit, we encouraged you to return the vehicle so our service team could further diagnose the concern. Once the vehicle was brought back in, our technicians were able to properly identify the source of the noise and complete the necessary repair. The concern has since been fixed, and the vehicle was returned to you in proper working order. At no point was there an intention to give you the runaround or dismiss your concerns. Some issues especially intermittent noises can require additional inspection time or a follow up visit to correctly diagnose and resolve. Our team followed standard service procedures and remained committed to addressing the issue until it was corrected. We take customer service and vehicle quality very seriously and stand behind the vehicles we sell and service. We appreciate the opportunity to resolve this matter and thank you for allowing us to make it right.

Jeremy Franklin Mitsubishi of Kansas City responded

Ryanw.wardr, thank you for sharing your experience! We’re honored to hear you felt treated like royalty during your first oil change and service visit. Providing exceptional care after the purchase is just as important to us, and we truly appreciate your trust in our team. We look forward to continuing to take great care of you and your vehicle for many visits to come.

Jeremy Franklin Mitsubishi of Kansas City responded

1kcreoguy, thank you for the great review! We’re thrilled to hear you had such a positive experience. Our team works hard to take the time to understand each customer’s situation, and we’re glad we were able to find a solution that worked for you — even with credit challenges. We appreciate you choosing us and are grateful for the opportunity to help. If you need anything in the future, we’re always here for you!

Jeremy Franklin Mitsubishi of Kansas City responded

Clifton Johnson100, thank you for the great review! We’re glad to hear that our team was able to get you in and out quickly while finding the right car for you. Providing fast, efficient service is always our goal, and it’s wonderful to know you had a positive experience. We appreciate you choosing us and look forward to helping you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Hssmith16, thank you so much for your wonderful review! We’re thrilled to hear that Kenneth made your car-buying experience such a positive one. He truly takes pride in helping customers find the right vehicle and ensuring the process is smooth from start to finish. We appreciate your kind words and are grateful you chose Jeremy Franklin Automotive! Enjoy your new car!

Jeremy Franklin Mitsubishi of Kansas City responded

Deborah Smith, thank you so much for your kind words! We truly appreciate your feedback and are glad to hear that our team made a positive impression. We always strive to be polite, helpful, and do everything we can to get our customers into the right vehicle. Thank you for choosing us — we’re grateful for the opportunity to earn your business!

Jeremy Franklin Mitsubishi of Kansas City responded

Sherealwallace, thank you for sharing your experience! We’re so glad to hear our team was able to accommodate you and make things easy, even on short notice. Providing friendly and kind service—no matter the situation—is always our goal. We truly appreciate your feedback and look forward to helping you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Bconn45, we’re sorry to hear that you’re experiencing concerns with your vehicle, and we appreciate you bringing this to our attention. Every vehicle we sell is thoroughly inspected and detailed prior to delivery, but we understand that issues can arise even after purchase. We’d like the opportunity to inspect your vehicle and address any problems you’re experiencing to ensure everything is operating as it should. Please contact our service department or management team directly so we can review your situation in detail. Your satisfaction is very important to us, and we want to make sure you’re taken care of properly.

Jeremy Franklin Mitsubishi of Kansas City responded

Katestev94, thank you so much for sharing your experience! We’re thrilled to hear that you enjoyed your visit and that Kenneth provided friendly, attentive service. We always strive to make our customers feel comfortable and heard while finding the perfect vehicle. We truly appreciate your kind words and hope to see you again soon!

Jeremy Franklin Mitsubishi of Kansas City responded

Nelsonchristye, thank you for your kind review! We’re so glad to hear that you had a great experience and that our team was able to take good care of your service needs in a timely and professional manner. We truly appreciate your feedback and look forward to serving you again in the future!