I am so grateful to have walked in and get the help and
car that I need. The customer service from Jesse was amazing I highly recommend working with him , he is reliable quick and very fun to talk to. Prai
car that I need. The customer service from Jesse was amazing I highly recommend working with him , he is reliable quick and very fun to talk to. Praise God for men like them they are all great and helped me out. Go check them out
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by Arealiti22
Oct 01, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Arealiti22, thank you so much for your heartfelt review! We’re truly grateful you chose Jeremy Franklin Automotive and that Jesse made such a positive difference in your experience. It’s wonderful to hear he was reliable, quick, and enjoyable to work with as he helped you find the vehicle you needed. We appreciate your kind words about our entire team and your recommendation. Congratulations on your new vehicle, and may it serve you and your family well for many miles ahead! Thank you again for trusting us and for choosing Jeremy Franklin Automotive!
Great people, very professional and down to earth.
Answered my questions very timely. My go to dealership for my family in the future
Answered my questions very timely. My go to dealership for my family in the future
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by WREAVESJR1963
Verified Customer
Verified Customer
Sep 23, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Wreavesjr1963, thank you so much for the outstanding review! We’re thrilled to hear that our team was professional, down-to-earth, and responsive to your questions. Earning your trust and becoming your go-to dealership for your family means a great deal to us. We truly appreciate your business and look forward to taking care of you and your family for many years to come!
Amazing and great customer service.
Will be coming back with more customers and friends. Thank you
Will be coming back with more customers and friends. Thank you
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by stephanieedward024
Verified Customer
Verified Customer
Service Price Transparency
Sep 25, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Stephanieeward024, thank you so much for the amazing review! We truly appreciate your kind words and are thrilled to hear you had such a great experience with our team. Your willingness to recommend us to your friends and family means a lot to us. We look forward to welcoming you and your referrals back to Jeremy Franklin Automotive in the future. Thank you for your business and your trust!
Jeremy Franklin Mitsubishi of Greater Kansas City is a
good dealership. Efficient and Reliable Service.
good dealership. Efficient and Reliable Service.
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by somolu
Verified Customer
Verified Customer
Service Price Transparency
Jul 26, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Somolu, thank you for your kind words and for taking the time to leave us a review! We're thrilled to hear you found Jeremy Franklin Mitsubishi of Greater Kansas City to be efficient and reliable. Our team is committed to providing every customer with a smooth, hassle-free experience, and it's great to know we delivered. We truly appreciate your support and look forward to serving you again whenever you need us. Thank you for choosing Jeremy Franklin Mitsubishi!
Great service.
Didnt have to wait long for service Staff greeted me when I was there
Didnt have to wait long for service Staff greeted me when I was there
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by kirk14
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Kirk14, thank you for the great review! We're glad to hear you had a positive service experience and that our team was able to get you in and out quickly. Providing friendly, efficient service starts the moment our customers arrive, so we're happy our staff made you feel welcome. We truly appreciate your business and look forward to serving you again in the future!
Service was very good and prompt.
My salesman Jesse Harden Jr. Did a great job and fulfilled his promises. Thanks for a job well done.
My salesman Jesse Harden Jr. Did a great job and fulfilled his promises. Thanks for a job well done.
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by NOELGODINEZ
Verified Customer
Verified Customer
Service Price Transparency
Jun 19, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Noelgodinez, thank you for your kind review! We're delighted to hear that you received prompt service and had a great experience working with Jesse Hardin Jr. Delivering on our commitments and providing excellent customer care are priorities for our team, so it's wonderful to know Jesse was able to do just that.
We truly appreciate your business and your recognition of Jesse's efforts. We'll be sure to share your compliments with him. Thank you for choosing Jeremy Franklin Automotive, and we look forward to serving you again in the future!
Helping hand positive engages helpful knowledgeable faces
the challenges with you with knowledge to assist with problem. Good resources.
Thank you.
the challenges with you with knowledge to assist with problem. Good resources.
Thank you.
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by Rchilds71
Verified Customer
Verified Customer
Service Price Transparency
Jun 14, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Rchilds71, thank you for your thoughtful review! We truly appreciate your kind words about our team. We strive to provide knowledgeable guidance, helpful resources, and support for every customer we serve. It's great to hear that you felt we worked alongside you to address your challenges and find solutions. Thank you for choosing Jeremy Franklin Mitsubishi, and we look forward to assisting you again in the future!
They lie about their advertise on the radio and they no
good never again okay
good never again okay
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by caramelbarbie0904
Verified Customer
Verified Customer
Mar 30, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Caramelbarbie0904, we’re sorry to hear that you feel this way, but we do want to respectfully address your concerns. Our radio advertising is not intended to mislead it's designed to invite customers in to explore opportunities based on their individual situation. Every approval is determined by third-party lenders, and factors like credit history, income, and existing obligations all play a major role. Because of that, results can vary from person to person. We stand behind our process and the way we communicate with our customers. Our team takes time to explain options, terms, and next steps so each customer can make an informed decision before moving forward. We understand that not every outcome is what someone hopes for, and that can be frustrating. However, we do not misrepresent our services, and we work hard every day to help as many people as possible secure reliable transportation. If you’d be willing to discuss your visit further, we’d be happy to review your situation and provide any additional clarity.
The dealership and Chris were extremely patient and nice
to me , greatly appreciated. Thank you
to me , greatly appreciated. Thank you
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by trjohnsondiva
Verified Customer
Verified Customer
Mar 22, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Trjohnsondiva, thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our dealership. Chris will be especially happy to know his patience and care made a difference during your visit.
We truly appreciate you taking the time to share your feedback, and we’re grateful for the opportunity to earn your business. If there’s anything you need moving forward, don’t hesitate to reach out. We’re always here to help.
Thank you again!
Overall, I like the dealership, and everyone was very
nice. I would have to say that, upon further investigation, I noticed that you had 7 days to bring your vehicle back if you weren't pleased. I was ne
nice. I would have to say that, upon further investigation, I noticed that you had 7 days to bring your vehicle back if you weren't pleased. I was never told about it. No one ever talked about it, nor was it visible to the eye without looking for it. So I am very disappointed. I'm not pleased at all. I had my car less than 30 days and ended up having to spend over $300 for a battery. Thank you so much. My key fob was dying. I feel like all of these key points should have been looked at before the car was brought to me or sold to me, and I don't believe that was the case at all.
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by Tlsparks
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Jeremy Franklin Mitsubishi of Kansas City responded
Tisparks, thank you for sharing your feedback. We’re glad to hear that you had a positive interaction with our team and that everyone treated you well during your visit. However, we’re sorry to hear that you’re feeling disappointed after your purchase. Our goal is always to be as transparent as possible throughout the buying process. The 7-day exchange policy is included in the paperwork provided at the time of purchase, and while we strive to review all important information with our customers, we also include it in writing so it can be referenced after leaving the dealership. We certainly understand how frustrating it can feel if something like that wasn’t clearly communicated. Regarding the battery and key fob, items like batteries can sometimes fail without warning, even after passing an initial inspection. While we do perform checks before vehicles are sold, some maintenance items can wear out unexpectedly with normal use. We truly value your feedback and appreciate you bringing your concerns to our attention. If you would be open to discussing this further, we’d be happy to speak with you and see if there is anything we can do to help moving forward. Your satisfaction is important to us, and we appreciate you choosing our dealership.
Mar 17, 2026 -
Tlsparks responded
Thank you for your response. I do appreciate the professionalism of your team; everyone was indeed very kind during my visit. However, I must reiterate that despite your claim, I never received the full set of paperwork after the purchase—only a bill of sale. Without those documents, I had no opportunity to review the 7-day exchange policy or any other terms. As a result, I feel that I was not given a fair chance to fully understand my rights. I am very disappointed, especially since I’ve already had to spend over $300 on a battery and key fob within less than 30 days. I kindly request a full copy of all signed documents and a direct discussion with a manager to address this issue and find a resolution. Thank you for your attention.
Mar 17, 2026 -
Tlsparks responded
This has to be a robot. I clearly stated in my statement that I understood that it's in the paperwork, but I did not get a set of the signed paperwork to go home with me, only the bill of sale. So I had no fair chance at sitting down and going over my paperwork to read about the 7-day exchange. This is a robot responding to me. Shame on you guys, this is exactly what i'm talking about. Shame on you!
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