Chris Fry

Jeremy Franklin Mitsubishi of Kansas City responded

Shannongrant54, I'd like to thank you for taking the time to share your experience! We're thrilled to hear that our team took the time to explain everything step by step and made sure you felt comfortable throughout the entire process. Providing a transparent, pressure-free experience and making sure every customer feels informed and confident is exactly what we strive for. We're honored to hear this was the best experience you've ever had, and we truly appreciate your trust in us. Congratulations on your new vehicle, and we look forward to serving you again in the future! Enjoy the ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Richard Masters, thank you for taking the time to share your concerns. We're sorry to hear that you left feeling frustrated, as that was never our intention. We would like to clarify a few important points regarding your visit. At no point did we refuse to honor your extended warranty. In fact, both you and your father were informed that there should be no issue with your extended warranty covering both the transmission concern and the rear wheel bearing repair. The repairs were not denied; they were approved to move forward through the warranty process. Unfortunately, like many dealerships, we are currently experiencing a significant backlog of major powertrain repairs. We were upfront in explaining that our estimated timeline for transmission repairs is approximately 3–4 weeks. Because your warranty can be honored at any authorized repair facility, we even suggested that you consider another dealership, such as a Ford dealer, if they could complete the repairs sooner. Our goal was to provide you with the quickest path to getting your vehicle repaired, not to avoid the work. Regarding transportation, we understand how inconvenient it is to be without a vehicle. We explained that we do not have loaner vehicles available at this time and suggested that another dealership may have a loaner program that could better meet your needs during the repair process. While we certainly understand the frustration that comes with unexpected vehicle repairs, our team made every effort to explain the warranty coverage, repair timeline, and available options. We regret that our conversations became unproductive despite our attempts to help. If there is any confusion regarding the drivetrain configuration of the vehicle, we would be happy to review that information with you as well. We value every customer and remain willing to assist with your warranty repairs or answer any additional questions you may have. We hope you'll give us the opportunity to work toward a positive resolution.

Jeremy Franklin Mitsubishi of Kansas City responded

Kirk14, thank you for the great review! We're glad to hear you had a positive service experience and that our team was able to get you in and out quickly. Providing friendly, efficient service starts the moment our customers arrive, so we're happy our staff made you feel welcome. We truly appreciate your business and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Rchilds71, thank you for your thoughtful review! We truly appreciate your kind words about our team. We strive to provide knowledgeable guidance, helpful resources, and support for every customer we serve. It's great to hear that you felt we worked alongside you to address your challenges and find solutions. Thank you for choosing Jeremy Franklin Mitsubishi, and we look forward to assisting you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Jacksof20, thank you for your review! We truly appreciate your patience and your kind words. Our team works hard to make sure every customer is taken care of and that things are handled the right way. We’re glad to hear that overall you’re happy with your experience, and we look forward to continuing to assist you whenever you need us. Thank you again for your business!

Jeremy Franklin Mitsubishi of Kansas City responded

Rmbueckers, thank you so much for your continued trust and support! We are honored that you chose Jeremy Franklin Automotive for your second new vehicle purchase, and we truly appreciate your loyalty. Hearing that our team provided superb customer service and made the process hassle-free means the world to us. Congratulations on your new car, and we look forward to helping you again in the future. Enjoy the ride!

Jeremy Franklin Mitsubishi of Kansas City responded

Misstayllor.gt, thank you so much for taking the time to share your experience with us! We are thrilled to hear that Brandon made you feel welcomed from the moment you walked through our doors and provided such knowledgeable assistance throughout your purchase. Buying your very first brand-new vehicle is an unforgettable milestone, and we’re honored that Brandon and our team could be part of that special moment. Congratulations on your new vehicle, and thank you for choosing Jeremy Franklin Mitsubishi! We look forward to serving you again in the future.

Jeremy Franklin Mitsubishi of Kansas City responded

Kyliesmith09, thank you for taking the time to leave us this wonderful review! We’re so glad to hear that your experience was pleasant and that our team was kind and helpful throughout the process. Helping our customers find a vehicle that fits their needs is always our goal, and we’re grateful for the opportunity to work with you. We truly appreciate your trust and support, and we hope you enjoy your new vehicle for many miles to come!