Kelley Kelly | Page 15

Quality dealership. Very friendly and helpful. We stopped at the York Cadillac dealer and looked for 15 minutes, no one came out to help us. We then went to Kelly Cadillac in Lancaster. Immediatel We stopped at the York Cadillac dealer and looked for 15 minutes, no one came out to help us. We then went to Kelly Cadillac in Lancaster. Immediately, we were greed by Uzma. Very polite and knowledgeable. The whole staff at Kelly Cadillac were also very helpful and friendly. Three hours later, we drove away in a Cadillac SRX. My wife loves it. More

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My first Cadillac!! I just purchased my 2nd car from Kelly Cadillac but my first Cadillac!!! I have never been happier!! First class service and treatment from everyone I just purchased my 2nd car from Kelly Cadillac but my first Cadillac!!! I have never been happier!! First class service and treatment from everyone including the owners Geoff and Kelley Kelly. Kelley even took my 4 month old so that I could sign my paperwork! Even Katie their daughter helped out too! Thank you everyone for a fantastic experience, again! From the owners to the General Sales Manager Allen Hartz, the Business Manager Glenn Davis and my Sales Consultant Marc Gagliardi, just a wonderful experience. Kelly customer for life!!! More

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Continue to be Impressed as always I have purchased 9 vehicles from Kelly and service my vehicles over the last 12 years. The sales team and service team are both top notch compared to I have purchased 9 vehicles from Kelly and service my vehicles over the last 12 years. The sales team and service team are both top notch compared to any and all previous experiences. The Kelly team is very hospitable and always looking to ensure that the process and your service or buying experience is world class and most importantly that you're satisfied fully, no matter the challenge at hand. I have also recommend many friends to give the Kelly team a chance and none have been disappointed with their experiences. Highly recommend no matter your feelings about the vehicle buying process they will make it one of your best ever, I am confident! Jim More

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Not my first or my last car deal with Kelly! This is our third time buying cars with Kelly - not always a Cadillac but always a pleasant experience. We have consistently been treated with courte This is our third time buying cars with Kelly - not always a Cadillac but always a pleasant experience. We have consistently been treated with courtesy and they followed through on everything that we asked for. Uzma was a delight and we loved getting to know her a little during the process. It is a professional and yet comfortable dealership. Give them a try - you'll come back too! More

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Courteous, friendly and helpful in car buying This was our first experience in dealing with Kelly Cadillac in Lancaster. Within a short time, my wife and I felt that we were important to this deal This was our first experience in dealing with Kelly Cadillac in Lancaster. Within a short time, my wife and I felt that we were important to this dealership and they would help us to decide on a purchase of a new Cadillac. Uzma, our sales lady, greeted us with a friendly approach that felt sincere. We talked about our intent on purchasing a new car. We were impressed that at no time did we feel pressured to purchase but just to see what options were available. Once inside, Uzma introduced us to the General mgr,.and shortly thereafter Mr.Kelly,the owner and his wife came to Uzma's office and introduced themselves. The ultimate conclusion was the purchase of a new Cadillac. From the sales lady to the general mgr to the owner and even the finance man our experience was gratifying and we felt like we were working together as a team to satisfy my wife and I. Thank you Uzma Shafqat for starting this successful journey. More

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They make the daunting task of car buying a great experience This is our third time buying a car from Kelly Cadillac. Uzma, our sales consul, was warm, kind and so helpful and took care of us in first class fas This is our third time buying a car from Kelly Cadillac. Uzma, our sales consul, was warm, kind and so helpful and took care of us in first class fashion as did the rest of the staff there! What a wonderful dealership! More

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Satisfied customers of Kelly Cadillac After a stressful and unsuccessful day of car shopping at apple Cadillac we decided to drive from york to Lancaster to check out what Kelly Cadillac h After a stressful and unsuccessful day of car shopping at apple Cadillac we decided to drive from york to Lancaster to check out what Kelly Cadillac had to offer. We pleasantly met Howard Solodky in the parking. We immediately felt comfortable. He gave us the time we needed with no pressure and helped us successfully purchase a SRX Cadilac which was our goal for the day. The whole Kelly Cadillac family was awesome. If your are looking for a car, go to Kelly Cadillac. You won't go wrong and you will be glad you did. Gregg and Tammy Poff More

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Excellent experience. This is my second purchase. Highly recommend for both sales and service. Feel very taken care of, they go over and above. My dealership for sure!! This is my second purchase. Highly recommend for both sales and service. Feel very taken care of, they go over and above. My dealership for sure!! More

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DESERVING OF EVERY FIVE STAR REVIEW! ABSOLUTELY AWESOME!!! I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend t I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend to be a bit suspicious as well as a bit cynical so for me to say that this was the best car buying experience we have ever had, you know that I was duly impressed. We have bought many, many new cars over the years but have never been treated as good as we were treated by the team at Kelly Cadillac. From the moment we were greeted to the moment we said our goodbyes, my husband and I were treated like we were a couple of incredibly important people. I was truly blown away by the friendliness, knowledge, and professionalism of everyone at Kelly Cadillac. On Wednesday, September 4th, my husband came home from work and I mentioned to him that I did not think our SUV would be big enough for us, four older teenagers, and all of our luggage for our upcoming road trip to Florida the following week, The next morning, my husband began an internet search for an SUV that he knew I would like. He found several that met his criteria and began contacting dealerships, including Kelly Cadillac, which is three hours away and a local dealership 15 minutes from our home. Howard Solodsky promptly returned my husband's emails and calls. The Non-Kelly dealership returned my husband's call much later that morning and then did not get back to us again for the rest of the day. By late afternoon, Thursday, my husband decided to purchase the Expedition from Kelly Cadillac and when I asked him why he chose the dealer three hours away rather than the one fifteen minutes away, he replied that Howard had done everything he could to make this deal work. He said that Howard was a nice guy and felt confident that we were getting a fair deal. The Non-Kelly dealership finally returned our emails with their idea of a deal. My husband wrote back that he was sorry but it was too late as we had made a deal, sight unseen, for another vehicle. Besides, we were rather disgusted with the other dealership's lack of timely responses and dismissive attitude----thanks, but no thanks. Early Friday morning, we set out for the three hour drive and when we arrived we were greeted outside by Howard, who showed us the car we purchased sight unseen and it was every thing I hoped it would be......love at first sight. Once inside, owners Kelley and Geoff Kelly each sought us out and introduced themselves to us. They are genuinely nice people. Howard tried to expedite our transaction and we thoroughly enjoyed working with him; he was knowledgeable, friendly, helpful, and exceedingly pleasant. We also had the pleasure of working with Glenn Davis to finalize our paperwork; he is another top notch member of the Kelly team and a fun guy to talk with. I can truly say that the team at Kelly Cadillac is of the highest caliber. As I mentioned, we have purchased many, many new cars over the years. The vehicle we purchased at Kelly Cadillac was used; however, never once did it seem as if we not not important customers. In fact, we were treated to the very best customer service we have EVER received. Our 2600 mile round tripper was comfortable and and smooth and I am so happy that we purchased our Expedition at Kelly Cadillac. It was worth every minute and every mile on the road to come to Kelly Cadillac. Will definitely highly recommend and I am sure that we will do business with this five star dealership again. Thank you! argaret and Michael More

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General Comments My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display. Satisfactory result. Additionally I was due to Renew my On St My Cadillac XTS for Warrenty service on the Drivers Information Dashboard Display. Satisfactory result. Additionally I was due to Renew my On Star coverage for an additional year and had my renewal note on my desk to do so. The day after my XTS was returned to me I received an e-mail notice thanking me for renewing My On Star Directions and Connections Plan for another year. I had not contacted On Star as yet. Per chance did Kelly Cadillac renew this for me? If so I would like to know that and to thank Kelly for the same. My relationship with Kelly has been Wonderful and I will certainly let my friends and acquaintences know about it. I have had many admiring comments about the XTS and it is deserving of them all. That also translates to Kelly Cadillac in my mind and my comments to my Friends. I have owned many Vehicles ( most purchased new )in my more than 60 years of driving and have dealt with numerous Dealerships. This is my first Cadillac though I have owned Oldsmobiles, Buicks and GMC products and the Cadillac is the Finest I have ever owned. Kelly Cadillac is correspondingly the Finest Dealership I have ever done business with. Thank you for your fine service and personal friendly and caring attitude. Chuck Jackwood Narvon More

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