Keith Mcginnis
Keith Mcginnis at Russ Darrow Toyota of West Bend

Keith Mcginnis | Page 8

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Keith Mcginnis

February 22, 2025

Dealership Rating
Employee Rating

The crew was ready for me and so was Rob . I was early and they took care of me and my vehicle in a timely fashion. Very friendly as well. More

by SYODER2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin, Nicholas Pastorelli

Feb 22, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

February 16, 2025

Dealership Rating
Employee Rating

It’s not bad service they’re committed to doing something good and for me it’s not bad More

by KAMILKEMAL270
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

February 15, 2025

Dealership Rating
Employee Rating

The dealership was good about the initial repair however, when it didn’t seem to fix the issue I was informed it must be an inherent problem. It seemed as though I had hit a dead end. I was able to record More

by Scardino7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 16, 2025

Russ Darrow Toyota of West Bend responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can turn this around for you as soon as possible. Mitchell Darrow mitchell.darrow@russdarrow.com

February 11, 2025

Dealership Rating
Employee Rating

Easy to schedule. Courteous and helpful staff. Answered all of my questions. I will be back for my next service needs. More

by christinelange31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

Feb 12, 2025

Russ Darrow Toyota of West Bend responded

Christine, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

February 02, 2025

Dealership Rating
Employee Rating

Everyone here is extremely nice and very knowledgeable. They all know what they are doing and every visit runs smoothly. More

by helen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Janessa Rios, Abigail Lundberg

Feb 03, 2025

Russ Darrow Toyota of West Bend responded

Helen, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

January 31, 2025

Dealership Rating
Employee Rating

Russ Darrow Service has never disappointed me. They are so good about meeting my service needs and so honest about what I need and what I don't need that I can't imagine going anywhere else. More

by algpeters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin, Abigail Lundberg

Jan 31, 2025

Russ Darrow Toyota of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Toyota of West Bend, we look forward to having you as a valued customer for many years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

January 27, 2025

Dealership Rating
Employee Rating

Customer contact at the service counter was very good. My biggest complaint is that the oil change light wasn’t reset. It’s happened so often that I know how to reset it as good as the Toyota techs. It More

by wizjr1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Knepprath

Jan 27, 2025

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

January 27, 2025

Dealership Rating
Employee Rating

Helpful and kind. Appreciate the thorough review of vehicle and assistance with the tire. Thanks More

by K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Seth A Tearney

Jan 27, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

January 23, 2025

Dealership Rating
Employee Rating

The staff were timely and efficient. The recall work was completed as informed. No issues with this dealership. More

by IRENESYMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rob Martin, Ryan Knepprath

Jan 24, 2025

Russ Darrow Toyota of West Bend responded

Irene, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Toyota of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

January 22, 2025

Dealership Rating
Employee Rating

They are a great dealer I think. Just be careful in the loan office as they are still okay selling you on a loan that will be $5000 above msrp. More

by NATHAN98MCCOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 22, 2025

Russ Darrow Toyota of West Bend responded

Nathan, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

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