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Keith Mcginnis
Keith Mcginnis at Russ Darrow Toyota of West Bend

Keith Mcginnis | Page 2

Service Advisor

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Keith Mcginnis

January 15, 2026

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Employee Rating

I asked to have the cabin filter cover be put back on cuz I changed it and couldn't get it back on. We'll I don't think they even pulled mine out during video. They used a old one. The cover never got put on More

by beckylimbach
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Jan 16, 2026

Russ Darrow Toyota of West Bend responded

Becky, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there is something we can do to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

January 07, 2026

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Employee Rating

I had excellent service. They diagnosed the problem with my 2014 4 runner and I couldn't be happier. The issue was resolved. Hats off to the tech who repaired my vehicle!👍 More

by jvoit0928
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: The tech that worked on my vehicle. Cannot recall his name. Certified pro!!!

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Jan 07, 2026

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

January 02, 2026

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Employee Rating

I am very happy the service anytime I come to the office they are very helpful and they always help me when I have any questions they are very nice to answer and they call me back to remind me the appointme More

by loringuyen63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2026

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

December 26, 2025

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Employee Rating

Great experience! Keith is absolutely the best! You need to immediately double his salary! My service was done efficiently and timely. Waiting room was great. More

by jdbookr
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Dec 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

December 25, 2025

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Employee Rating

Service was fast and efficient. Staff was friendly and I will be back Dealership was clean, and I was liking the video they do during Service More

by BILLYBLACK832
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Dec 25, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

December 24, 2025

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Employee Rating

We felt respected, and very satisfied with the level of service your mechanic showed us. More

by kathrynchitwood27
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Dec 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for choosing Russ Darrow Toyota of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

December 11, 2025

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Kind, honest people. Especially, Keith! I am glad my local Toyota dealer was too busy to see me because it was worth the trip to West Bend. Excellent service! More

by cmcdonnell2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

December 11, 2025

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Employee Rating

Great and friendly service. Been working with this dealership for many years. They really care for their customers. More

by vicka1962
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Mark Bechler, Nick Inman , Daniel Domask

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Dec 11, 2025

Russ Darrow Toyota of West Bend responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Mitchell Darrow mitchell.darrow@russdarrow.com

November 26, 2025

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Employee Rating

Friendly and efficient I made an appointment and they started right away, the kids area was nice. More

by Jennab08
Recommend Dealer
Yes

Other Employees Tagged: Keith Mcginnis

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Nov 26, 2025

Russ Darrow Toyota of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mitchell Darrow mitchell.darrow@russdarrow.com

November 07, 2025

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Employee Rating

Always friendly quick service. But I don’t appreciate it when my dash and ir screen are changed. More

by Marge6020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2025

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

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