You sold me a 3 yr old Cadillac w a bad battery which I
had to replace for $550 in Maine last summer & tires that weren’t safe. Thx for replacing the tires for no charge. I appreciate Jamie & his service.
had to replace for $550 in Maine last summer & tires that weren’t safe. Thx for replacing the tires for no charge. I appreciate Jamie & his service. Dan H
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by dhonan
Verified Customer
Verified Customer
Service Price Transparency
They kept me up to date and was able to drive the loaner.
Really appreciate the service department and Karina!
Really appreciate the service department and Karina!
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by NIC_TRACEY5
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2024 -
Val Ward Cadillac Inc responded
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. Thank you again for choosing Val Ward Cadillac, Inc. and we hope to see you again.
Service advisor, Karina, was very knowledgeable,
professional and made the experience less stressful! Thank you
professional and made the experience less stressful! Thank you
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by kaldana
Verified Customer
Verified Customer
Service Price Transparency
Oct 12, 2024 -
Val Ward Cadillac Inc responded
We're happy you found our staff to be so supportive during your experience here at Val Ward Cadillac, Inc.. If you're ever in need of more help, please let us know!
Bsl Ward was very proactive in reaching out to schedule
an additional software update to our Lyriq.
an additional software update to our Lyriq.
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by auggie1160
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2024 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quick response and scheduled appointment right away.
Great customer service. Listens to concerns and address them.
Great customer service. Listens to concerns and address them.
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by auggie1160
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2024 -
Val Ward Cadillac Inc responded
Your satisfaction is important to us, so we want to sincerely thank you for choosing Val Ward Cadillac, Inc. and we hope to see you again soon!
everything went great no problems, getting my car
delivered to us was very important to us
delivered to us was very important to us
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by roger
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2024 -
Val Ward Cadillac Inc responded
We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We brought the car in to check on low pressure for one
tire. We were told that there was a nail and the tire could not be repaired. Although we trust the tech, it would have been nice to see the tire ( si
tire. We were told that there was a nail and the tire could not be repaired. Although we trust the tech, it would have been nice to see the tire ( since she promised to do so) . We replaced all four tires and when we paid and started to leave, we noticed that the four tires all had different pressures. The technician should have checked it out first,
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by JJPAUN
Verified Customer
Verified Customer
Service Price Transparency
Sep 16, 2024 -
Val Ward Cadillac Inc responded
Good Morning JJPAUN, Thank you for your business and for taking a moment to reach out to us. We are sorry to hear about your tire puncture, sadly that is not an uncommon occurrence here in SW Florida with all of our construction! It would be our pleasure to correct any pressure discrepancies at your earliest convenience if we did not already do so before your departure. As we have several machines that fill tires to a set pressure target, I am having our staff inspect everything to make sure our gauges and equipment are calibrated accurately and working as intended. Thanks again for your visit, and please let us know if we may help you with anything else. Have a great start to your week! ~Justin F. with Val Ward Cadillac
They are reliable, honest, and operate with integrity.
Karina and Steve always take the time to answer any questions I may have, and provide me with all the options available. "Thank-you" for all the time
Karina and Steve always take the time to answer any questions I may have, and provide me with all the options available. "Thank-you" for all the times your company has demonstrated it's willingness to do things the "right way", and in a manner that keeps the consideration of the customer in mind. It is a pleasure to do business when you feel as though the people you are conducting business with are looking out for your vehicle and your best interest.
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by Tia Viola
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Steve Whittaker
Sep 14, 2024 -
Val Ward Cadillac Inc responded
Thank you for your kind review; we are happy to pass along your comments to the team here at Val Ward Cadillac, Inc.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The people at Val Ward are friendly, efficient, and
caring about your vehicle, the waiting area was very clean and offered snacks and drinks while waiting. Keep up the great work
caring about your vehicle, the waiting area was very clean and offered snacks and drinks while waiting. Keep up the great work
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by anvanchick
Verified Customer
Verified Customer
Service Price Transparency
Sep 14, 2024 -
Val Ward Cadillac Inc responded
Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The service and customer service that happens at Val Ward
is EXCEPTIONAL! Doesn't matter if its sales or service- you can rely on these folks! A++
is EXCEPTIONAL! Doesn't matter if its sales or service- you can rely on these folks! A++
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by ICANRACE
Verified Customer
Verified Customer
Service Price Transparency
Sep 09, 2024 -
Val Ward Cadillac Inc responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope you have a great day!
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