Dave your service manager was outstanding he made the
experience painless. Steve was very good also
experience painless. Steve was very good also
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by LEE57
Verified Customer
Verified Customer
Service Price Transparency
Apr 20, 2026 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Easy to get an appointment.
Good work and reliable.
Understanding staff and helpful.
Easy to find
Good work and reliable.
Understanding staff and helpful.
Easy to find
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by jewelelynn
Verified Customer
Verified Customer
Service Price Transparency
Apr 15, 2026 -
Val Ward Cadillac Inc responded
We want all our clients to have a comfortable and stress-free experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Very easy online scheduling.
Nice and clean service area. Friendly employees. However, I’m still waiting on my GM rewards to show up in my account.
Nice and clean service area. Friendly employees. However, I’m still waiting on my GM rewards to show up in my account.
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by mdd914
Verified Customer
Verified Customer
Service Price Transparency
Apr 10, 2026 -
Val Ward Cadillac Inc responded
Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (239) 939-2212 when you have a chance. Thank you, and we look forward to hearing from you.
Great experience Fred Walters is excellent and a great
asset to Val Ward The sales manager Jose is also excellent I brought my car in for service and got a new car because of them
asset to Val Ward The sales manager Jose is also excellent I brought my car in for service and got a new car because of them
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by SSDOLL80
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Val ward is my go too for my 2014 SRX, they are always up
front with my needs when it comes to my car. Easy to make appointments and the reps are helpful.
front with my needs when it comes to my car. Easy to make appointments and the reps are helpful.
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by dmkelly963
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2026 -
Val Ward Cadillac Inc responded
We strive for 100% satisfaction, and it is great to see you had such a positive experience at Val Ward Cadillac, Inc. If you have any further questions, please don't hesitate to reach out!
Very efficient and speedy completion of service.
Personnel were friendly and knowledgable. Will return again.
Personnel were friendly and knowledgable. Will return again.
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by JEC115
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2026 -
Val Ward Cadillac Inc responded
We are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!
Everyone is so kind, friendly and helpful.
This was the 2nd time I had my car serviced and I’m so grateful that Val Ward Cadillac is my service center.
This was the 2nd time I had my car serviced and I’m so grateful that Val Ward Cadillac is my service center.
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by abfab57
Verified Customer
Verified Customer
Service Price Transparency
Feb 27, 2026 -
Val Ward Cadillac Inc responded
Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I wish my Cadillac dealer.
in Portage Michigan was even close to as good as yours
in Portage Michigan was even close to as good as yours
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by MSELKINS
Verified Customer
Verified Customer
Service Price Transparency
Feb 21, 2026 -
Val Ward Cadillac Inc responded
We really appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
very satisfied with the service work i had performed.
the ev loaner vehicle i received was a beautiful car. my first experience with an ev. it worked out ok.
the ev loaner vehicle i received was a beautiful car. my first experience with an ev. it worked out ok.
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by marlapp
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2026 -
Val Ward Cadillac Inc responded
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
Clean, convenient, staff is friendly, Karina,my service
advisor, is very helpful. Waiting area well stocked with coffee and snacks.
advisor, is very helpful. Waiting area well stocked with coffee and snacks.
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by knorton05
Verified Customer
Verified Customer
Service Price Transparency
Jan 16, 2026 -
Val Ward Cadillac Inc responded
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!
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