KEVIN BARTON

I recently purchased a 2025 Jeep Wrangler, and while the initial sales process with Nick Wagner was smooth, the experience quickly deteriorated during and after delivery. The vehicle was shipped to me, and initial sales process with Nick Wagner was smooth, the experience quickly deteriorated during and after delivery. The vehicle was shipped to me, and the day before arrival, I attempted to get an update but was told by Nick that he was too busy to answer calls. Upon delivery, the vehicle arrived with damage. I immediately called and texted Nick, but received no response. After waiting over four hours, I contacted the dealership directly and asked to speak with the sales manager. Kevin eventually took the call and assured me that Nick would follow up. Unfortunately, I never received a call—only a delayed text message from Nick. To date, the damage to the vehicle’s door remains unresolved, and the dealership has provided only excuses without taking any clear steps to address the issue. Additionally, the vehicle arrived without the included tool kit. I informed Nick of this via text, as he continued to ignore phone calls, and I am still waiting for a resolution. This experience has been deeply disappointing, and I would not purchase another vehicle from this dealership. I intend to escalate the matter to the owner, as this level of unresponsiveness and lack of accountability is not what I would expect from a professional dealership. More

by rmill133 Verified Customer Verified Customer

Report | Print

The staff at Pearl CJDR are easy to work with, Eric went the extra mile to get me the Jeep I wanted at a fair price! the extra mile to get me the Jeep I wanted at a fair price! More

by tjng1 Verified Customer Verified Customer

Report | Print

Great experience! Everyone was really nice and helpful. Didn’t have to wait too long either. Everyone was really nice and helpful. Didn’t have to wait too long either. More

by Spoonfam Verified Customer Verified Customer

Report | Print

My ball joints are loose and you said there not I will go to another dealer to another dealer More

by powndin Verified Customer Verified Customer

Report | Print

We have purchased 3 cars from Pearl haven't had a bad experience yet. Thank you experience yet. Thank you More

by BENJAMIN2577 Verified Customer Verified Customer

Report | Print

Pearl has a great service department-always keep me informed of any issues with the car. They’re trustworthy & I know I won’t be taken advantage of. informed of any issues with the car. They’re trustworthy & I know I won’t be taken advantage of. More

by jlfennema Verified Customer Verified Customer

Report | Print

buyer beware of the value of your trade in i got 7k and now its listed for 17k now its listed for 17k More

Report | Print

Absolutely amazing experience! ! Kevin Barton is the most wonderful person and salesperson I’ve ever experienced.. listened to everything I asked of him never pushed me to purchase ! Kevin Barton is the most wonderful person and salesperson I’ve ever experienced.. listened to everything I asked of him never pushed me to purchase a single thing. And not only got me to the price I wanted to be but got me lower. Thank you so much kevin and thank you pearl Dodge!! More

Report | Print

The salesperson Kevin and staff was outstanding. Your personal never gave up on me due to my credit score. We went to a different dealership named Taylor and we were treated poorly. Your staff treat Your personal never gave up on me due to my credit score. We went to a different dealership named Taylor and we were treated poorly. Your staff treated us with respect and they tried their best to get me in my vehicle. So on that thank you. Kevin is outstanding and I wish him all of my best and thank you. More

Report | Print

Once I get my second key for the vehicle it’ll be 5 stars definitely definitely More

by TATFRAK79 Verified Customer Verified Customer

Report | Print