Sean Koester

Great customer service I'm truly impressed at how great the customer service is at this dealership. Everyone is eager to assist and made my experience nothing less than amazing. A perfect 10. the customer service is at this dealership. Everyone is eager to assist and made my experience nothing less than amazing. A perfect 10. More

by smgpropertygroup Verified Customer Verified Customer

Print

Very honest and open about every part of the interaction with the truck and with the financial aspect of it very great to know there's still honesty in the car sales business with the truck and with the financial aspect of it very great to know there's still honesty in the car sales business More

by Luiscasarez22 Verified Customer Verified Customer

Print

Great experience. Knowledgeable salesman. All staff courteous. Clean showroom with comfortable seats. Took time with explanation of features/differences. After decidin Knowledgeable salesman. All staff courteous. Clean showroom with comfortable seats. Took time with explanation of features/differences. After deciding to buy, quick and efficient vehicle prep and paperwork. More

by Rav-ing Around Verified Customer Verified Customer

Print

Sean is the reason I will do business with you again. His honesty and character was evident throughout the buying process His honesty and character was evident throughout the buying process More

by Bob@blackhawktower.com Verified Customer Verified Customer

Print

I'm always pleased when I leave Pearl! The guys are so helpful, transparent, laid back, and work really hard to get me the very best deal possible. It's clear that it's not about getting m The guys are so helpful, transparent, laid back, and work really hard to get me the very best deal possible. It's clear that it's not about getting me in 'a' vehicle, but the 'right' vehicle for my life and budget. I feel like I can trust them to take care of me as a customer when I walk in the door and I don't have to worry about any hidden agendas. I have worked with Jim a lot over the years, now Erik and Sean- who both bent over backwards to help get me out of a bad situation- into something better. Now things are looking sunny ☀️💃🏻 More

by Jess Verified Customer Verified Customer

Print

Car was dirty and took a VERY long time to get cleaned. All employees were kind but it wasted a lot of out time waiting for something that should have been done before we got there All employees were kind but it wasted a lot of out time waiting for something that should have been done before we got there More

by Rmaplethorpe Verified Customer Verified Customer

Print

Always amazing service and friendly people, always willing to look at and fix any problems with car when it comes to service. willing to look at and fix any problems with car when it comes to service. More

by Jfarl96 Verified Customer Verified Customer

Print

Great overall experience! ! Austin made the experience pain free! Fast service done with a smile! ! Austin made the experience pain free! Fast service done with a smile! More

by johnpagorek Verified Customer Verified Customer

Print

The vehicle had 1 fob. The person that traded in the vehicle I bought has the other one. Which is concerning. After spending a fortune on the car I have to spend $700.00 to The person that traded in the vehicle I bought has the other one. Which is concerning. After spending a fortune on the car I have to spend $700.00 to deprogram the fob I have and buy a new one. Passing this issue down to the customer is unacceptable. I’m over it and certainly won’t recommend doing business there in the near future. Give me a reason to come back and do business. That’s all I ask. More

by rmulligan12 Verified Customer Verified Customer

Print

BUYER BEWARE. This dealership does not stand behind the vehicles they sell. I bought a "CPO" Dodge Durango that was a demo to the finance manager or at least that This dealership does not stand behind the vehicles they sell. I bought a "CPO" Dodge Durango that was a demo to the finance manager or at least that is what I was told. The vehicle supposedly "Inspected" but it needs $2700 worth of brake and rotor repairs. This quote came from a local Dodge dealership that said the car had been "driven hard as xxxx". I go to Pearl to get some sort of assistance and all they will tell me is they stand by their "inspection". The car was purchased at 24,236 miles and I received the quote at 24,547 miles. There is no way this amount of damage was done in those 300 miles. I may have to pay for these repairs, but everyone will know about it in the meantime including Dodge directly. I need to know what the "Certified" means in Certified Pre-Owned. I also asked for the paperwork for the certification and the "inspection" that was completed and have not received a response on that. More

Print