Jimmy Skidmore

BUYER BEWARE. This dealership does not stand behind the vehicles they sell. I bought a "CPO" Dodge Durango that was a demo to the finance manager or at least that This dealership does not stand behind the vehicles they sell. I bought a "CPO" Dodge Durango that was a demo to the finance manager or at least that is what I was told. The vehicle supposedly "Inspected" but it needs $2700 worth of brake and rotor repairs. This quote came from a local Dodge dealership that said the car had been "driven hard as xxxx". I go to Pearl to get some sort of assistance and all they will tell me is they stand by their "inspection". The car was purchased at 24,236 miles and I received the quote at 24,547 miles. There is no way this amount of damage was done in those 300 miles. I may have to pay for these repairs, but everyone will know about it in the meantime including Dodge directly. I need to know what the "Certified" means in Certified Pre-Owned. I also asked for the paperwork for the certification and the "inspection" that was completed and have not received a response on that. More

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Pearl is always great to work with, whether it’s service or sales. Purchased my last 2 vehicles through Pearl and have had all service done. or sales. Purchased my last 2 vehicles through Pearl and have had all service done. More

by Sinishc Verified Customer Verified Customer

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This is now my fourth vehicle being purchased from this dealership and each purchase has been done with awesome customer service dealership and each purchase has been done with awesome customer service More

by Teegirl117 Verified Customer Verified Customer

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Simply Brilliant… staff is enjoyable to deal with… and knowledgeable on their product…over and beyond… to answer any questions.. knowledgeable on their product…over and beyond… to answer any questions.. More

by ssparkyaz Verified Customer Verified Customer

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I was disappointed that we had the truck less than a month and had to pay to have it repaired. month and had to pay to have it repaired. More

by memakime Verified Customer Verified Customer

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They are knowledgeable and fast when you have an issue with your vehicle and easy to work with when it comes to scheduling appointments. with your vehicle and easy to work with when it comes to scheduling appointments. More

by Smith51 Verified Customer Verified Customer

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Nick was the gentleman that helped me. He was funny, knowledgeable, easy to talk to , and a very down to earth person. Willing to help in any way possible and would seek out answers from h He was funny, knowledgeable, easy to talk to , and a very down to earth person. Willing to help in any way possible and would seek out answers from his senior colleagues if he wasn't absolute on something. The whole dealerships atmosphere was very welcoming and professional. More

by archimeties89 Verified Customer Verified Customer

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Great customer service! The process of buying or having service done on your vehicle isn’t a painful process at Pearl The process of buying or having service done on your vehicle isn’t a painful process at Pearl More

by NOWMANPHP Verified Customer Verified Customer

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Service was quick, service writers were courteous. However, the tech left greasy finger prints on the door and steering wheel. However, the tech left greasy finger prints on the door and steering wheel. More

by Tim-kat Verified Customer Verified Customer

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Would not recognize problem. Made it my problem, not theirs. Purchased a used vehicle, within two weeks had an issue (gas mileage). Blamed it on winter blend gas, tires, "flyin Made it my problem, not theirs. Purchased a used vehicle, within two weeks had an issue (gas mileage). Blamed it on winter blend gas, tires, "flying brick" More

by giblorax Verified Customer Verified Customer

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